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Tech riderRev. 5 Oct 2026

Gladly

Ch 1026.2of 126 Call Center Software
  1. 1Runs onAPI, Web
  2. 2CostsNot stated by the maker
  3. 3API accessYes
2 lines stated Written from the maker's own pages: gladly.ai
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The Gladly homepage

Overview

Gladly is ranked #102 of 126 in call center software on Specifiction, made by Gladly (Millbrae, California, United States). It runs on API, Web.

Gladly plans and pricing

All plans
Gladly AI platform Not published Contact Gladly for a demo; no public plan price stated gladly.ai · 5 Oct 2026

Compared on call center software

API access
Yesgladly.ai

Facts

Shared inbox
Yesgladly.ai · 20 Sept 2026
SLA management
Yesgladly.ai · 20 Sept 2026
Help center
Yesgladly.ai · 20 Sept 2026
Ticket automation
Yesgladly.ai · 20 Sept 2026
What it does
Gladly provides customer experience and commerce AI for brands to sell, serve, and support customers in a single conversation.gladly.ai · 5 Oct 2026
Shopping assistant
Its shopping AI uses customer history and personalized product recommendations to help shoppers discover products and buy.gladly.ai · 5 Oct 2026
Voice AI
Gladly Voice AI handles customer calls with natural conversations, fast answers, and actions from start to finish.gladly.ai · 5 Oct 2026
Customer context
Gladly presents customer profiles, past conversations, and live journey context such as browsing and cart activity.gladly.ai · 5 Oct 2026
Customization
Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup.gladly.ai · 5 Oct 2026
Integrations
The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations.gladly.ai · 5 Oct 2026
Security
Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit.gladly.ai · 5 Oct 2026
Data handling
The security page says Gladly does not share data across tenants or train models on customer data.gladly.ai · 5 Oct 2026
Availability
Gladly states it provides 99.9% uptime with redundant architecture and auto-failover.gladly.ai · 5 Oct 2026
Payment features
Gladly Payments supports secure payment collection in chat and is described as PCI DSS Level 2 Certified.gladly.ai · 5 Oct 2026
Try before buying
Gladly offers an interactive demo that runs in a desktop browser with no download or installation required.gladly.ai · 5 Oct 2026
Sales access
Gladly offers a personalized 30-minute demo through its request form.gladly.ai · 5 Oct 2026
Who it serves
Gladly describes its platform as built for brands and highlights retail-trained AI for the modern customer journey.gladly.ai · 5 Oct 2026

Company

Headquarters
Millbrae, California, United Statesgladly.ai · 28 Sept 2026

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Where it ranks on Specifiction

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Sources