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SPECIFICTION
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Gladly

gladly.ai

WebAPI
Visit gladly.ai
Spec score 7.6 #12 of 27 in AI Agents for Customer Support Software

What it is

Gladly provides customer experience and commerce AI for brands that want to sell, serve, and support customers in a single conversation. Its shopping AI uses customer history and personalized recommendations to help shoppers find and buy products; Voice AI handles calls with conversational responses and actions. Customer profiles combine past conversations with live journey context such as browsing and cart activity. The platform includes a shared inbox, SLA management, a help center, ticket automation, and API access, with web and API listed as platforms. Business users can train the system with Guides, and CX teams can manage it after initial setup. The integrations directory includes Shopify, BigCommerce, Loop, Recharge, Salesforce, and Slack, alongside an App Platform for custom integrations. Gladly says it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements, encrypts data at rest and in transit, and does not share data across tenants or train models on customer data. It states 99.9% uptime with redundant architecture and auto-failover. Pricing is on request; the company offers an interactive browser demo and a personalized 30-minute demo.

Spec sheet

What it does
Gladly provides customer experience and commerce AI for brands to sell, serve, and support customers in a single conversation.Read 5 Oct 2026 · gladly.ai
Integrations
The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations.Read 5 Oct 2026 · gladly.ai
Security
Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit.Read 5 Oct 2026 · gladly.ai
Headquarters
Millbrae, California, United StatesRead 28 Sep 2026 · gladly.ai
API access
YesRead 20 Sep 2026 · gladly.ai
Availability
Gladly states it provides 99.9% uptime with redundant architecture and auto-failover.Read 5 Oct 2026 · gladly.ai
Customer context
Gladly presents customer profiles, past conversations, and live journey context such as browsing and cart activity.Read 5 Oct 2026 · gladly.ai
Customization
Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup.Read 5 Oct 2026 · gladly.ai
Data handling
The security page says Gladly does not share data across tenants or train models on customer data.Read 5 Oct 2026 · gladly.ai
Help center
YesRead 20 Sep 2026 · gladly.ai
Payment features
Gladly Payments supports secure payment collection in chat and is described as PCI DSS Level 2 Certified.Read 5 Oct 2026 · gladly.ai
Sales access
Gladly offers a personalized 30-minute demo through its request form.Read 5 Oct 2026 · gladly.ai
Shared inbox
YesRead 20 Sep 2026 · gladly.ai
Shopping assistant
Its shopping AI uses customer history and personalized product recommendations to help shoppers discover products and buy.Read 5 Oct 2026 · gladly.ai
SLA management
YesRead 20 Sep 2026 · gladly.ai
Ticket automation
YesRead 20 Sep 2026 · gladly.ai
Try before buying
Gladly offers an interactive demo that runs in a desktop browser with no download or installation required.Read 5 Oct 2026 · gladly.ai
Voice AI
Gladly Voice AI handles customer calls with natural conversations, fast answers, and actions from start to finish.Read 5 Oct 2026 · gladly.ai
Who it serves
Gladly describes its platform as built for brands and highlights retail-trained AI for the modern customer journey.Read 5 Oct 2026 · gladly.ai

Plans and prices

Gladly AI platform Priced on request Contact Gladly for a demo; no public plan price stated Read 5 Oct 2026 · gladly.ai

Every Gladly plan and price →

Strong points and limits

Strong points

  • Customer profiles include conversation and journey context
  • Shopping and Voice AI capabilities
  • Custom integrations through an App Platform
  • States 99.9% uptime with auto-failover

Limits

  • Pricing is available only on request
  • No public plan price is stated
  • Interactive demo requires a desktop browser

Who it suits

Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation. It may suit CX teams that want to manage the platform after setup and connect existing business apps.

Verdict

Gladly combines customer support tools with shopping and voice AI, with customer journey context alongside past conversations. Pricing is not public, so a buying decision starts with a demo or request to the company.

Where Specifiction places it

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