Gladly vs Intercom
Gladly
gladly.aiIntercom
intercom.comSide by side
| Figure | Gladly | Intercom |
|---|---|---|
| Price from | — | $0.99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 1 | 11 |
| Spec score · AI Agents for Customer Support Software | 7.6 (#12) | 8.6 (#3) |
| Spec score · AI Customer Service Agents | 7.6 (#25) | 8.6 (#2) |
| Spec score · AI Customer Service Software | 7.6 (#18) | 8.6 (#7) |
| Spec score · Customer Self-Service Software | 7.7 (#21) | 8.7 (#7) |
| Spec score · Customer Service - Enterprise Software | 7.6 (#14) | 8.7 (#6) |
| Spec score · Customer Service CRM Software | 7.7 (#14) | 8.8 (#2) |
| Spec score · Customer Service - Midmarket Software | 7.7 (#18) | 8.7 (#8) |
| Spec score · Help desk software | 7.6 (#63) | 9.0 (#10) |
| Spec score · Digital Customer Service Platforms | 7.6 (#19) | 8.6 (#8) |
| Spec score · Conversational Support Software | 7.6 (#21) | 8.6 (#9) |
| Customization | Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup. | Teams can customize Messenger tone, style, and design. |
| Headquarters | Millbrae, California, United States | San Francisco, California, United States |
| Integrations | The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Gladly
Gladly provides customer experience and commerce AI for brands that want to sell, serve, and support customers in a single conversation. Its shopping AI uses customer history and personalized recommendations to help shoppers find and buy products; Voice AI handles calls with conversational responses and actions. Customer profiles combine past conversations with live journey context such as browsing and cart activity. The platform includes a shared inbox, SLA management, a help center, ticket automation, and API access, with web and API listed as platforms. Business users can train the system with Guides, and CX teams can manage it after initial setup. The integrations directory includes Shopify, BigCommerce, Loop, Recharge, Salesforce, and Slack, alongside an App Platform for custom integrations. Gladly says it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements, encrypts data at rest and in transit, and does not share data across tenants or train models on customer data. It states 99.9% uptime with redundant architecture and auto-failover. Pricing is on request; the company offers an interactive browser demo and a personalized 30-minute demo.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.