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Kore.ai

kore.ai

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Spec score 8.3 #6 of 56 in AI Customer Service Agents

What it is

Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.

Spec sheet

What it does
The Kore.ai Agent Platform builds, governs, and optimizes AI agents, systems, and workflows for enterprises.Read 7 Oct 2026 · kore.ai
Product
Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows.Read 7 Oct 2026 · kore.ai
Intended users
Kore.ai describes its Agent Platform as built for Global 2000 enterprises and says it serves organizations in sectors including banking, healthcare, insurance, retail, and global service operations.Read 7 Oct 2026 · kore.ai
Deployment
Customers can deploy in public cloud, sovereign regions, private cloud, or on-premises, with regional data residency.Read 7 Oct 2026 · kore.ai
Integrations
The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub.Read 7 Oct 2026 · kore.ai
Support
Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India.Read 7 Oct 2026 · kore.ai
Headquarters
Orlando, Florida, United StatesRead 28 Sep 2026 · kore.ai
Company
Kore.ai says it was founded in 2014; its 2026 headquarters announcement says its official headquarters remains in Orlando.Read 7 Oct 2026 · kore.ai
Agent authoring
Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace.Read 7 Oct 2026 · kore.ai
Agent Blueprint Language
Agent Blueprint Language is a typed, schema-driven language for defining agent behavior, tools, guardrails, orchestration, and handoff logic.Read 7 Oct 2026 · kore.ai
Agent controls
Agent Blueprint Language defines agent behavior, tools, guardrails, orchestration, and handoffs in a structured language, with policies enforced outside the LLM.Read 7 Oct 2026 · kore.ai
AI architect
Arch turns plain-language intent into agent systems that include agents, workflows, tools, policies, and handoffs.Read 7 Oct 2026 · kore.ai
AI bot generation
YesRead 20 Sep 2026 · kore.ai
Channels
The platform supports more than 40 voice and digital channels.Read 7 Oct 2026 · kore.ai
Deployment channels
multichannelRead 20 Sep 2026 · kore.ai
Human handoff
YesRead 20 Sep 2026 · kore.ai
Industry applications
Kore.ai presents applications and use cases for customer service, employee experience, banking, healthcare, retail, IT, HR, and recruiting.Read 7 Oct 2026 · kore.ai
Knowledge-base answers
YesRead 20 Sep 2026 · kore.ai
Marketplace
The Agent Marketplace lists more than 300 integrations and describes its offerings as an add-on to the Kore.ai Agent Platform.Read 7 Oct 2026 · kore.ai
Monitoring and evaluation
The platform traces agent runs and supports testing agent quality, safety, and accuracy before and after deployment.Read 7 Oct 2026 · kore.ai
Observability
The platform traces agent runs across reasoning, tools, guardrails, handoffs, and outcomes.Read 7 Oct 2026 · kore.ai
Security and compliance
The Trust Center lists SOC 2 Type II, PCI DSS, and ISO/IEC 27001:2022 under audits and certifications.Read 7 Oct 2026 · trust.kore.ai
Visual flow builder
YesRead 20 Sep 2026 · kore.ai
Workflow automation
The platform automates multi-step workflows across agents, people, tools, and systems.Read 7 Oct 2026 · kore.ai
Workflows
The platform automates multi-step work across agents, people, tools, and systems with configurable autonomy and oversight.Read 7 Oct 2026 · kore.ai

Plans and prices

Customized quote Priced on request Quote tailored to your project Read 7 Oct 2026 · info.kore.ai

Every Kore.ai plan and price →

Strong points and limits

Strong points

  • Visual and code-based authoring in Agent Studio.
  • Supports configurable autonomy and oversight.
  • Deploys agents across voice, web, Slack, Teams, and mobile.
  • More than 300 integrations are listed.
  • On-premises and dedicated VPC deployment options.

Limits

  • Pricing is available on request.
  • The Agent Marketplace is an add-on to the platform.
  • The 14-day trial is time-limited.

Who it suits

It suits large organizations building AI agents for workflows that cross teams, tools, and systems. Its listed applications include customer service, employee experience, banking, healthcare, retail, IT, HR, and recruiting.

Verdict

Kore.ai brings agent creation, workflow automation, deployment controls, and run tracing into one enterprise platform. The price is quote-based, and the marketplace is described as an add-on.

Where Specifiction places it

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