Console 8.4 Visit 
Enjo AI Support Agent
enjo.ai
What it is
Enjo AI Support Agent answers support requests from approved knowledge, performs actions in connected systems, and escalates unresolved cases with context. Requests can arrive through web chat, a Help Center portal, Slack, Microsoft Teams, or email. Its visual Studio builder creates multi-step workflows with logic, conditions, and fallbacks without code. Knowledge sources include Confluence, SharePoint, Google Drive, Notion, past tickets, and a customer website. Low-confidence conversations can move to Enjo Inbox or an existing helpdesk with account history and suggested next steps. The branded Help Center provides multilingual AI search with cited answers and can generate articles from documents and resolved conversations. Enjo lists Zendesk, Jira, ServiceNow, Salesforce, Okta, HubSpot, and other integrations. Security features include guardrails, audit logs, SOC 2 Type II and ISO 27001 certification, GDPR compliance, TLS 1.2+ in transit, and AES-256 at rest. It is available on web or self-hosted deployment.
Spec sheet
- Intended users
- The pricing page describes Starter for small support teams, Standard for support leaders managing AI at scale, and Enterprise for regulated organizations with strict security requirements.Read 8 Oct 2026 · enjo.ai
- Integrations
- The integrations directory lists Zendesk, Jira, ServiceNow, Salesforce, Slack, Microsoft Teams, Okta, HubSpot, and other tools.Read 8 Oct 2026 · enjo.ai
- Security
- The maker states that Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant, with TLS 1.2+ in transit and AES-256 encryption at rest.Read 8 Oct 2026 · enjo.ai
- Support
- The pricing comparison lists email and chat support for Free and Starter, email, chat, and Slack support for Standard, and enterprise SLA and priority support for Enterprise.Read 8 Oct 2026 · enjo.ai
- Headquarters
- Round Rock, Texas, United StatesRead 28 Sep 2026 · enjo.ai
- Founded
- 2019Read 28 Sep 2026 · enjo.ai
- Action workflows
- Its visual Studio builder supports multi-step flows with logic, conditions, and fallbacks without code.Read 8 Oct 2026 · enjo.ai
- Auditing and controls
- The product supports input and output guardrails and audit logs across conversations and actions.Read 8 Oct 2026 · enjo.ai
- Channels
- Requests can arrive through Slack, Teams, web chat, or the Help Center.Read 8 Oct 2026 · enjo.ai
- Enterprise deployment
- The Enterprise plan includes on-premise deployment, SSO/SAML, advanced access controls, and custom integrations.Read 8 Oct 2026 · enjo.ai
- Help Center
- The branded self-service portal provides multilingual AI search with cited answers and can generate articles from docs and resolved conversations.Read 8 Oct 2026 · enjo.ai
- Human handoff
- Low-confidence cases can be handed to Enjo Inbox or an existing helpdesk with the conversation, account history, and suggested next steps.Read 8 Oct 2026 · enjo.ai
- Knowledge sources
- Enjo can connect to Confluence, SharePoint, Google Drive, Notion, past tickets, and a customer's website.Read 8 Oct 2026 · enjo.ai
- Resolves requests
- Enjo answers from approved knowledge, takes actions in connected systems, and escalates cases it cannot resolve with context.Read 8 Oct 2026 · enjo.ai
- Usage limits
- The Free plan includes 200 AI replies monthly; the page says additional replies on paid plans cost $0.05 each.Read 8 Oct 2026 · enjo.ai
Plans and prices
Free Free Per month Unlimited seats · 200 AI replies per month · Shared inbox · Help Center Read 8 Oct 2026 · enjo.ai
Starter $95 a month Per month Unlimited seats · 1,000 AI replies included · AI Actions · Core Guardrails Read 8 Oct 2026 · enjo.ai
Standard $295 a month Per month Unlimited seats · 3,000 AI replies included · Natural language workflows · Advanced Guardrails · Enhanced Analytics Read 8 Oct 2026 · enjo.ai
Enterprise Priced on request Only available with yearly billing Custom AI replies · SSO/SAML · Custom integrations · On-premise deployment Read 8 Oct 2026 · enjo.ai
Strong points and limits
Strong points
- Channels include web chat, Help Center, Slack, Teams, and email
- No-code visual workflow builder
- Multilingual cited-answer Help Center
- Human handoff includes conversation context
- Free plan with 200 AI replies monthly
Limits
- Free plan limits replies to 200 monthly
- Additional paid-plan replies cost $0.05 each
- Self-hosting is included only in Enterprise
Who it suits
It suits small support teams, support leaders managing AI at scale, and regulated organizations needing listed security and deployment controls. Teams needing multilingual support, workflow actions, integrations, and human handoff are also within its stated audience.
Verdict
Enjo combines knowledge-based answers, connected-system actions, workflow design, and contextual escalation. The Free plan supports initial use, while higher volumes and enterprise deployment require paid tiers.
Where Specifiction places it
- AI Agents for HR Software#2 of 248.4
- AI Customer Service Agents#5 of 568.3
