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Fountain

fountain.com

WebAPI
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Spec score 8.3 #2 of 29 in Employment Eligibility Verification Software

What it is

Fountain is a hiring platform for organizations recruiting hourly and frontline workers, covering work from an application through onboarding. Its five-product suite addresses sourcing, customer relationship management, hiring, onboarding, and scheduling. Fountain Hire provides configurable hiring workflows, candidate screening, interview scheduling, and AI follow-up. Fountain Compliance handles document collection, identifies missing or incorrect records, and supports rules by region, role, or worker type. Four named AI agents have separate responsibilities: Cue coordinates platform tasks, Anna interviews candidates, Emma answers candidate questions, and Sam gathers satisfaction feedback. The platform runs on the web and through an API, with integrations including SAP SuccessFactors, Indeed, DocuSign, E-Verify, Checkr, and First Advantage. Custom integrations can use webhooks and PUT requests. Security details include AES-256 encryption at rest, TLS in transit, SAML 2.0 single sign-on, and role-based access controls. AI Recruiter credits are sold as non-expiring packs: $900, paid once for 75 interviews, $1,500, paid once for 150, or $2,400, paid once for 300.

Spec sheet

What it does
Fountain is a cloud platform for high-volume frontline hiring, onboarding, scheduling and workforce operations.Read 15 Oct 2026 · fountain.com
Purpose
Fountain is designed to help organizations hire hourly and frontline workers from application through onboarding.Read 10 Oct 2026 · fountain.com
API
Fountain exposes REST APIs for programmatically managing applicants and workers across the product suite.Read 15 Oct 2026 · developer.fountain.com
Integrations
Listed integrations and partners include SAP SuccessFactors, SAP Integration Suite, Checkr, DocuSign, E-Verify, Indeed, HireRight, Harver, Testlify and VONQ.Read 15 Oct 2026 · fountain.com
Security
Fountain’s security whitepaper describes AES-256 encryption at rest, TLS encryption in transit, SAML 2.0 single sign-on, and role-based access controls.Read 10 Oct 2026 · fountain.com
Support
Fountain directs existing customers to sign in to their account to contact a customer support representative.Read 10 Oct 2026 · fountain.com
Headquarters
Fountain is based in San Francisco, California.Read 15 Oct 2026 · flexjobs.com
Founded
2014Read 28 Sep 2026 · fountain.com
AI agents
Cue coordinates tasks across the platform; Anna interviews candidates, Emma answers candidate questions, and Sam gathers satisfaction feedback.Read 10 Oct 2026 · fountain.com
AI hiring
Fountain Hire uses AI agents to screen applicants, schedule interviews and follow up with candidates.Read 15 Oct 2026 · fountain.com
Analytics
Fountain provides local, regional and company-level hiring analytics and drag-and-drop workflow changes.Read 15 Oct 2026 · getapp.com
API access requirement
Developer API access may require emailing Fountain before API keys appear in Company Settings.Read 15 Oct 2026 · developer.fountain.com
API authentication
The preferred Fountain One API flow uses OAuth client credentials and bearer tokens, while legacy Hire APIs use access tokens.Read 15 Oct 2026 · developer.fountain.com
Applicant tracking
The platform provides applications, screening, knockout questions, interview scheduling and offer-letter workflows.Read 15 Oct 2026 · fountain.com
Career site
YesRead 20 Sep 2026 · fountain.com
Certifications
Fountain states it holds SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 42001 certifications.Read 10 Oct 2026 · fountain.com
Company founding
Fountain was founded in 2014 by Keith Ryu and Jeremy Cai as OnboardIQ.Read 15 Oct 2026 · flexjobs.com
Company size
Crunchbase lists Fountain in the 251–500 employee range.Read 15 Oct 2026 · crunchbase.com
Compliance features
Fountain Compliance automates document collection, flags missing or incorrect records, and supports custom rules by region, role, or worker type.Read 10 Oct 2026 · fountain.com
CRM
Fountain includes candidate CRM functions such as talent communities, automated outreach and re-engagement triggers.Read 15 Oct 2026 · fountain.com
Custom integration
Fountain documents custom integrations using webhooks and PUT requests, including API calls to update applicant data and labels.Read 10 Oct 2026 · developer.fountain.com
Documentation
Public developer documentation includes API overviews, endpoint references, authentication guidance, custom integrations and webhook examples.Read 15 Oct 2026 · developer.fountain.com
Existing systems
Fountain says Cue can work through systems including UKG, SAP, ADP, and Workday, alongside job boards, calendars, and background-check tools.Read 10 Oct 2026 · fountain.com
Funding extension
Fountain announced a $100 million Series C extension in June 2022 led by B Capital Group to fund international expansion.Read 15 Oct 2026 · fountain.com
Funding news
Fountain announced an $85 million Series C round on November 1, 2021, with SoftBank and B Capital among the new investors.Read 15 Oct 2026 · fountain.com
Hiring features
Fountain Hire supports customizable hiring workflows, candidate screening, interview scheduling, and AI follow-up.Read 10 Oct 2026 · fountain.com
Interview scheduling
YesRead 20 Sep 2026 · fountain.com
Job board distribution
YesRead 20 Sep 2026 · fountain.com
Legal maker
Fountain's terms identify the provider as OnboardIQ, Inc. doing business as Fountain.Read 15 Oct 2026 · privacy.fountain.com
Limit: customization
Reviewers report limited branding and design customization for applicant-facing experiences.Read 15 Oct 2026 · softwareadvice.com
Limit: implementation
Some reviewers describe implementation as difficult and requiring more self-discovery or support than expected.Read 15 Oct 2026 · softwareadvice.com
Limit: reliability
Reviewers mention latency, occasional bugs and glitches, and interview cancellations or rescheduling problems.Read 15 Oct 2026 · softwareadvice.com
Limit: support channel
A 2026 Software Advice reviewer said support had shifted toward email and online communication and preferred live phone help.Read 15 Oct 2026 · softwareadvice.com
Limit: Trustpilot complaints
Trustpilot reviewers allege difficulty reusing information across applications, distrust when bank details are requested and one reviewer called the company illegitimate.Read 15 Oct 2026 · uk.trustpilot.com
Mobile applications
Candidates can apply through mobile-friendly flows, receive automated screening and self-schedule interviews.Read 15 Oct 2026 · fountain.com
Onboarding
Onboarding features include documents, electronic signatures, data collection, I-9 and W-4 forms and background checks.Read 15 Oct 2026 · fountain.com
Platform support
GetApp lists web as a supported platform for Fountain.Read 15 Oct 2026 · getapp.com
Praise: automation and scaling
Reviewers praise automated text messaging, workflow pipelines and the ability to scale hiring across many markets.Read 15 Oct 2026 · softwareadvice.com
Praise: ease of use
Software Advice reviewers repeatedly describe Fountain as easy to learn, simple to navigate and quick for daily applicant processing.Read 15 Oct 2026 · softwareadvice.com
Praise: integrations
Reviewers highlight API integrations and third-party connections as useful for building workflows and handling onboarding.Read 15 Oct 2026 · getapp.com
Pricing availability
Fountain’s AI Recruiter credit packs are pay-as-you-go and their credits do not expire.Read 10 Oct 2026 · checkout.fountain.com
Product suite
Fountain describes its platform as five products covering sourcing, CRM, hiring, onboarding, and scheduling.Read 10 Oct 2026 · fountain.com
Rating on G2
4.3 out of 5 from 128 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 39 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.6 out of 5 from 39 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.6 out of 5 from 4 reviewsRead 15 Oct 2026 · uk.trustpilot.com
Resume parsing
YesRead 20 Sep 2026 · fountain.com
Security disclosure
Fountain publishes a vulnerability-reporting process and says critical issues are targeted for resolution within one week of disclosure.Read 15 Oct 2026 · fountain.com
Security encryption
Fountain states that services require HTTPS/TLS, HSTS is used and documents at rest are encrypted with AES-256.Read 15 Oct 2026 · fountain.com
Shift scheduling
The product supports shift creation, auto-assignment, worker notifications, coverage-gap handling and schedule changes.Read 15 Oct 2026 · fountain.com
Sourcing
Its sourcing module covers job boards, talent pools, re-engagement campaigns and candidate matching.Read 15 Oct 2026 · fountain.com
Target customers
Fountain says it serves frontline industries including food service, retail, delivery and logistics, and staffing or outsourced services.Read 10 Oct 2026 · fountain.com
Webhook reliability
Failed webhooks are retried twice after the initial failure and can be disabled after more than ten failures in 24 hours.Read 15 Oct 2026 · developer.fountain.com
Webhooks
Webhooks can report stage transitions, background-check changes and post-hire worker events as JSON over HTTPS.Read 15 Oct 2026 · developer.fountain.com
Workflow automation
YesRead 20 Sep 2026 · fountain.com

Plans and prices

Starter $900, paid once one-time 75 AI Recruiter interviews · $12/interview · credits never expire Read 15 Oct 2026 · checkout.fountain.com
Growth $1,500, paid once one-time 150 AI Recruiter interviews · $10/interview · credits never expire Read 15 Oct 2026 · checkout.fountain.com
Scale $2,400, paid once one-time 300 AI Recruiter interviews · $8/interview · credits never expire Read 15 Oct 2026 · checkout.fountain.com

Every Fountain plan and price →

Strong points and limits

Strong points

  • Covers sourcing through onboarding
  • Includes configurable screening and interview workflows
  • AI agents handle interviews and candidate questions
  • Offers web and API access
  • Credits do not expire

Limits

  • Pricing is on request for the platform
  • AI Recruiter packs require upfront purchases
  • Some custom integrations require technical API work

Who it suits

Fountain suits organizations hiring hourly and frontline workers in food service, retail, delivery and logistics, or staffing services. It also fits teams needing hiring workflows, compliance handling, and scheduling in one platform.

Verdict

Fountain brings frontline recruiting, compliance, onboarding, and scheduling into one web and API platform. Its non-expiring AI Recruiter packs have clearly listed one-time prices, while broader platform pricing requires a request.

Where Specifiction places it

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