Console vs Enjo AI Support Agent
Console
console.com
Enjo AI Support Agent
enjo.aiSide by side
| Figure | Console | Enjo AI Support Agent |
|---|---|---|
| Price from | — | $95/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · AI Agents for HR Software | 8.4 (#1) | 8.4 (#2) |
| Channels | Console runs natively across Microsoft Teams, Slack, Google Chat and email, with requests handled inside conversation threads. | Requests can arrive through Slack, Teams, web chat, or the Help Center. |
| Integrations | Console connects with hundreds of applications and can build custom integrations using natural-language instructions. | The integrations directory lists Zendesk, Jira, ServiceNow, Salesforce, Slack, Microsoft Teams, Okta, HubSpot, and other tools. |
| Security | Console states that it uses end-to-end encryption and integrates with SSO providers and existing IAM policies. | The maker states that Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant, with TLS 1.2+ in transit and AES-256 encryption at rest. |
| Support | Console says over 50% of tickets can be auto-resolved, with near-instant responses for end users and IT freed for strategic projects. | The pricing comparison lists email and chat support for Free and Starter, email, chat, and Slack support for Standard, and enterprise SLA and priority support for Enterprise. |
Plans
Enjo AI Support Agent
- FreeFree
- Starter$95 a month
- Standard$295 a month
- EnterprisePriced on request
In their own words
Console
Console is an AI-native ITSM platform for automating employee service requests, access governance, workflows, and asset management. Employees can contact it through Slack, Microsoft Teams, Google Chat, or email, with requests handled inside conversation threads. It can answer questions from connected internal documentation without creating a ticket, and listed workflows include onboarding and offboarding, app access, password and MFA resets, device recovery, hardware requests, group membership, and channel operations. IT teams define policies, approvals, and workflows in natural-language Playbooks. Console lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and says it can build API connectors from documentation using natural-language instructions. Access requests can use policy-based approvals and time-limited access that is revoked at expiry. Controls include custom RBAC, SSO, SCIM, step-up MFA, scoped automations, and audit logs. Console says every request, approval, and change is recorded, and unsuitable requests can be routed to a person with context. It is a paid web product with pricing on request and a free trial.
Enjo AI Support Agent
Enjo AI Support Agent answers support requests from approved knowledge, performs actions in connected systems, and escalates unresolved cases with context. Requests can arrive through web chat, a Help Center portal, Slack, Microsoft Teams, or email. Its visual Studio builder creates multi-step workflows with logic, conditions, and fallbacks without code. Knowledge sources include Confluence, SharePoint, Google Drive, Notion, past tickets, and a customer website. Low-confidence conversations can move to Enjo Inbox or an existing helpdesk with account history and suggested next steps. The branded Help Center provides multilingual AI search with cited answers and can generate articles from documents and resolved conversations. Enjo lists Zendesk, Jira, ServiceNow, Salesforce, Okta, HubSpot, and other integrations. Security features include guardrails, audit logs, SOC 2 Type II and ISO 27001 certification, GDPR compliance, TLS 1.2+ in transit, and AES-256 at rest. It is available on web or self-hosted deployment.