Best AI Customer Service Agents in 2026
Updated
AI customer service agents are intended to assist with customer interactions, but their channels, capabilities, and escalation options differ. Compare supported channels, multilingual and voice support, and whether human handoff is available. Workflow actions can show what tasks an agent may take on, while API access is a useful point to check when considering integration. Free-plan availability and paid-from pricing add cost context. Webex App, Intercom, and Agentforce Vibes are among the entries to weigh against the service needs and interaction types your team handles.
57ranked
9free plans on this page
$10/molowest paid tier
11 Oct 2026last checked
Input list AI Customer Service Agents 25 channels on this page · 94 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access Spec sheet Score
01 Webex App Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 7.7
02 Voiceflow Free planPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 1/8spec lines stated 7.4
03 Gorgias Free planNoPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI accessYes 2/8spec lines stated 7.2
04 Intercom Free planNoPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 7.1
05 Agentforce Vibes Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 7.0
06 Enjo AI Support Agent Free planYesPaid from$95/moSupported channelsweb chat, Help Center portal, Slack, Microsoft Teams, emailWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportYesAPI accessYes 7/8spec lines stated 6.9
07 Freshdesk Free planNoPaid from$19/moSupported channelsWeb Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portalsWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportYesAPI accessYes 7/8spec lines stated 6.9
08 Klaviyo Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 6.9
09 Pega CRM Free planPaid fromSupported channelstelephone, web chat, mobile chat, email, web self-service, fax, white mail, Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, SMS, IVR voice self-serviceWorkflow actionsYesHuman handoffYesVoice supportNoMultilingual supportYesAPI accessYes 6/8spec lines stated 6.9
10 Yellow.ai Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 2/8spec lines stated 6.9
11 Kore.ai Free planPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 1/8spec lines stated 6.8
12 Kustomer Free planPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI accessYes 1/8spec lines stated 6.8
13 Osewa Free planNoPaid from$59/moSupported channelsEmail, web chat, Slack, Microsoft Teams, WhatsApp, customer portalWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportAPI accessYes 6/8spec lines stated 6.8
14 Zowie Free planPaid fromSupported channelswebsite widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, ViberWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.8
15 Ada Free planNoPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 2/8spec lines stated 6.7
16 Dalo Free planYesPaid from$10/moSupported channelsWebsite chat, WhatsApp, email, Instagram Direct, Facebook Messenger, phoneWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportAPI accessYes 7/8spec lines stated 6.7
17 Mavenoid Free planPaid fromSupported channelsvoice, website, embedded widget, mobile appWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.7
18 OpenServe Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 6.7
19 ChatterMate Free planYesPaid from$19/moSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 3/8spec lines stated 6.6
20 Ema Customer Support AI Employee Free planPaid fromSupported channelswebsite chat, app, voice, email, messagingWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.6
21 AgentDesk Free planYesPaid fromSupported channelsWeb chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IMWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportAPI accessYes 5/8spec lines stated 6.5
22 ASAPP CXP Free planPaid fromSupported channelsvoice, chat, web, digital messaging, mobile appsWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.5
23 Decagon Free planPaid fromSupported channelschat, voice, email, SMS, WhatsAppWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 6.5
24 Inbenta Free planNoPaid fromSupported channelschat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social mediaWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 6.5
25 Stept Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffYesVoice supportMultilingual supportAPI access 2/8spec lines stated 6.5
Compare all 25 in a table
| # | Tool | Score | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|
| 1 | Webex App | 7.7 | Yes | |||
| 2 | Voiceflow | 7.4 | ||||
| 3 | Gorgias | 7.2 | No | |||
| 4 | Intercom | 7.1 | No | |||
| 5 | Agentforce Vibes | 7.0 | Yes | |||
| 6 | Enjo AI Support Agent | 6.9 | Yes | 95 /mo | web chat, Help Center portal, Slack, Microsoft Teams, email | Yes |
| 7 | Freshdesk | 6.9 | No | 19 /mo | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | Yes |
| 8 | Klaviyo | 6.9 | Yes | |||
| 9 | Pega CRM | 6.9 | telephone, web chat, mobile chat, email, web self-service, fax, white mail, Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, SMS, IVR voice self-service | Yes | ||
| 10 | Yellow.ai | 6.9 | Yes | |||
| 11 | Kore.ai | 6.8 | ||||
| 12 | Kustomer | 6.8 | ||||
| 13 | Osewa | 6.8 | No | 59 /mo | Email, web chat, Slack, Microsoft Teams, WhatsApp, customer portal | Yes |
| 14 | Zowie | 6.8 | website widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, Viber | Yes | ||
| 15 | Ada | 6.7 | No | |||
| 16 | Dalo | 6.7 | Yes | 10 /mo | Website chat, WhatsApp, email, Instagram Direct, Facebook Messenger, phone | Yes |
| 17 | Mavenoid | 6.7 | voice, website, embedded widget, mobile app | Yes | ||
| 18 | OpenServe | 6.7 | Yes | |||
| 19 | ChatterMate | 6.6 | Yes | 19 /mo | ||
| 20 | Ema Customer Support AI Employee | 6.6 | website chat, app, voice, email, messaging | Yes | ||
| 21 | AgentDesk | 6.5 | Yes | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | Yes | |
| 22 | ASAPP CXP | 6.5 | voice, chat, web, digital messaging, mobile apps | Yes | ||
| 23 | Decagon | 6.5 | chat, voice, email, SMS, WhatsApp | Yes | ||
| 24 | Inbenta | 6.5 | No | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | |
| 25 | Stept | 6.5 | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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