Best AI Customer Service Agents in 2026
Updated
57ranked
0free plans on this page
$4.58/molowest paid tier
12 Oct 2026last checked
Input list AI Customer Service Agents 7 channels on this page · 34 of 56 spec lines stated by the makers
Ch Tool Free planPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access Spec sheet Score
51 Freshworks Freddy AI Agent Free planNoPaid from$29/moSupported channelsEmail, web chat, WhatsApp, Facebook, Instagram, and other social messaging channelsWorkflow actionsYesHuman handoffYesVoice supportNoMultilingual supportYesAPI accessYes 8/8spec lines stated 6.0
52 Zendesk AI Agents Free planNoPaid from$19/moSupported channelssocial, web, mobile, voice, email, messagingWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 8/8spec lines stated 6.0
53 Konversio Pilot Free planYesPaid fromSupported channelsWorkflow actionsHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 5.8
54 Udesk AI Agent Free planNoPaid fromSupported channelsLive chat, voice/phone, email, WhatsApp, WeChat, LINE, SMS, video chat, social and e-commerce channelsWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 7/8spec lines stated 5.8
55 UiPath Resolve Free planPaid fromSupported channelsWorkflow actionsYesHuman handoffVoice supportMultilingual supportAPI access 1/8spec lines stated 5.8
56 Talkdesk Autopilot Free planPaid fromSupported channelsvoice, digitalWorkflow actionsYesHuman handoffYesVoice supportYesMultilingual supportYesAPI accessYes 6/8spec lines stated 5.7
57 Resolvable Robo Free planNoPaid fromSupported channelsWorkflow actionsYesHuman handoffYesVoice supportMultilingual supportAPI access 3/8spec lines stated 5.4
Compare all 7 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|---|---|
| 51 | Freshworks Freddy AI Agent | 6.0 | No | $29/mo | No | 29 /mo | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Yes |
| 52 | Zendesk AI Agents | 6.0 | No | $4.58/mo | No | 19 /mo | social, web, mobile, voice, email, messaging | Yes |
| 53 | Konversio Pilot | 5.8 | Yes | |||||
| 54 | Udesk AI Agent | 5.8 | No | $63.75/mo | No | Live chat, voice/phone, email, WhatsApp, WeChat, LINE, SMS, video chat, social and e-commerce channels | Yes | |
| 55 | UiPath Resolve | 5.8 | Yes | |||||
| 56 | Talkdesk Autopilot | 5.7 | voice, digital | Yes | ||||
| 57 | Resolvable Robo | 5.4 | No | £500/mo | No | Yes |
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