Best Customer Feedback Software in 2026
Updated
In short: Beamer is ranked #1 of 59 as of 4 October 2026, ahead of Pendo Analytics and Refiner. The best-ranked option with a free plan is Pendo Analytics. The lowest first paid tier on this page is Customer Thermometer at $9/mo.
Customer feedback software helps teams gather input and make it useful for product work. Compared on feature requests, feedback portals, in-app feedback, and NPS surveys, these entries also show response limits and sentiment analysis. Product roadmaps can help connect customer input with planning, while free-plan availability and paid-from pricing provide further comparison points. Beamer, Pendo Analytics, and Refiner are among the products covered, alongside Qualaroo and Sleekplan. Consider how your team wants to receive feedback, understand customer sentiment, and manage requests over time; the listed criteria help you compare options against that process.
59 customer feedback software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
59ranked
11free plans on this page
$9/molowest paid tier
4 Oct 2026last checked
Input list Customer Feedback Software 25 channels on this page · 110 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromNPS surveysFeature requestsFeedback portalIn-app feedbackProduct roadmapSentiment analysis Spec sheet Score
01 Beamer Free planYesPaid from$49/moNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisYes 8/8spec lines stated 7.8
02 Pendo Analytics Free planNoPaid fromnot statedNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisYes 7/8spec lines stated 7.8
03 Refiner Free planYesPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 1/8spec lines stated 7.8
04 Qualaroo Free planYesPaid from$39.99/moNPS surveysYesFeature requestsnot statedFeedback portalnot statedIn-app feedbackYesProduct roadmapnot statedSentiment analysisYes 5/8spec lines stated 7.7
05 Sleekplan Free planYesPaid from$13/moNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisYes 8/8spec lines stated 7.4
06 Userback Free planYesPaid from$29/moNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisYes 8/8spec lines stated 7.4
07 Canny Free planYesPaid from$79/moNPS surveysnot statedFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisnot stated 6/8spec lines stated 7.3
08 Featurebase Free planYesPaid fromnot statedNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisnot stated 6/8spec lines stated 7.3
09 Productboard Free planYesPaid from$19/moNPS surveysnot statedFeature requestsYesFeedback portalYesIn-app feedbacknot statedProduct roadmapYesSentiment analysisYes 6/8spec lines stated 7.3
10 SatisMeter Free planYesPaid from$199/moNPS surveysYesFeature requestsnot statedFeedback portalnot statedIn-app feedbackYesProduct roadmapYesSentiment analysisnot stated 5/8spec lines stated 7.2
11 Wootric Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 1/8spec lines stated 7.0
12 Zonka Feedback Free plannot statedPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 0/8spec lines stated 6.7
13 CustomerSure Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 1/8spec lines stated 6.6
14 Customer Thermometer Free planNoPaid from$9/moNPS surveysYesFeature requestsnot statedFeedback portalnot statedIn-app feedbackYesProduct roadmapnot statedSentiment analysisnot stated 4/8spec lines stated 6.5
15 Ruttl Free planYesPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbackYesProduct roadmapnot statedSentiment analysisYes 3/8spec lines stated 6.5
16 Usersnap Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 1/8spec lines stated 6.4
17 Appbot Free planNoPaid from$49/moNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 2/8spec lines stated 6.2
18 Crewhu Free planNoPaid from$119/moNPS surveysYesFeature requestsYesFeedback portalYesIn-app feedbacknot statedProduct roadmapYesSentiment analysisYes 7/8spec lines stated 6.2
19 Doorbell.io Free planYesPaid from$29/moNPS surveysYesFeature requestsnot statedFeedback portalnot statedIn-app feedbackYesProduct roadmapnot statedSentiment analysisYes 5/8spec lines stated 6.2
20 BugHerd Free planNoPaid from$42/moNPS surveysnot statedFeature requestsnot statedFeedback portalYesIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 3/8spec lines stated 6.1
21 Customer.guru Free plannot statedPaid from$50/moNPS surveysYesFeature requestsNoFeedback portalNoIn-app feedbackNoProduct roadmapNoSentiment analysisYes 7/8spec lines stated 6.1
22 ProductLift Free planNoPaid from$19/moNPS surveysnot statedFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisnot stated 6/8spec lines stated 6.1
23 Gainsight Customer Communities Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsYesFeedback portalYesIn-app feedbacknot statedProduct roadmapYesSentiment analysisnot stated 4/8spec lines stated 6.0
24 Turf Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsYesFeedback portalYesIn-app feedbackYesProduct roadmapYesSentiment analysisnot stated 5/8spec lines stated 6.0
25 AskNicely Free planNoPaid fromnot statedNPS surveysnot statedFeature requestsnot statedFeedback portalnot statedIn-app feedbacknot statedProduct roadmapnot statedSentiment analysisnot stated 1/8spec lines stated 5.9
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | NPS surveys | Feature requests |
|---|---|---|---|---|---|---|---|---|
| 1 | Beamer | 7.8 | Free plan | $99/mo | Yes | 49 /mo | Yes | Yes |
| 2 | Pendo Analytics | 7.8 | Free plan | Free | No | — | Yes | Yes |
| 3 | Refiner | 7.8 | Free plan | Free | Yes | — | — | — |
| 4 | Qualaroo | 7.7 | Free plan | $39.99/mo | Yes | 39.99 /mo | Yes | — |
| 5 | Sleekplan | 7.4 | Free plan | $13/mo | Yes | 13 /mo | Yes | Yes |
| 6 | Userback | 7.4 | Free plan | $29/mo | Yes | 29 /mo | Yes | Yes |
| 7 | Canny | 7.3 | Free plan | $79/mo | Yes | 79 /mo | — | Yes |
| 8 | Featurebase | 7.3 | Free plan | $29/mo | Yes | — | Yes | Yes |
| 9 | Productboard | 7.3 | Free plan | $19/mo | Yes | 19 /mo | — | Yes |
| 10 | SatisMeter | 7.2 | Free plan | $199/mo | Yes | 199 /mo | Yes | — |
| 11 | Wootric | 7.0 | No | — | No | — | — | — |
| 12 | Zonka Feedback | 6.7 | No | — | — | — | — | — |
| 13 | CustomerSure | 6.6 | No | £1,999/mo | No | — | — | — |
| 14 | Customer Thermometer | 6.5 | No | $9/mo | No | 9 /mo | Yes | — |
| 15 | Ruttl | 6.5 | Free plan | $18/mo | Yes | — | — | — |
| 16 | Usersnap | 6.4 | No | — | No | — | — | — |
| 17 | Appbot | 6.2 | No | $49/mo | No | 49 /mo | — | — |
| 18 | Crewhu | 6.2 | No | — | No | 119 /mo | Yes | Yes |
| 19 | Doorbell.io | 6.2 | No | — | Yes | 29 /mo | Yes | — |
| 20 | BugHerd | 6.1 | No | $50/mo | No | 42 /mo | — | — |
| 21 | Customer.guru | 6.1 | No | — | — | 50 /mo | Yes | No |
| 22 | ProductLift | 6.1 | No | $29/mo | No | 19 /mo | — | Yes |
| 23 | Gainsight Customer Communities | 6.0 | No | — | No | — | — | Yes |
| 24 | Turf | 6.0 | No | — | No | — | — | Yes |
| 25 | AskNicely | 5.9 | No | — | No | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer feedback software is ranked first on Specifiction?
Beamer is ranked #1 of 59 with a score of 7.8. Pendo Analytics is second and Refiner third.
How many of these have a free plan?
11 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Customer Thermometer has the lowest first paid tier we found: $9/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.
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