Skip to content
SPECIFICTION
Get listed

Customer Service

Best Customer Feedback Software in 2026

Customer feedback software helps teams gather input and make it useful for product work. Compared on feature requests, feedback portals, in-app feedback, and NPS surveys, these entries also show response limits and sentiment analysis.

  1. 01 Beamer

    Beamer suits product and marketing teams that want to publish updates, target user groups, or collect and organize product ideas.

    From $59/mo Free plan Web · iOS · Android · API
    9.3 Visit Specs
  2. 02 Canny

    Canny suits product-led teams that collect customer feedback and communicate product plans.

    From $79/mo Free plan Web · API · Browser extension
    9.2 Visit Specs
  3. 03 Featurebase

    Featurebase suits teams combining customer support with feedback gathering and product updates.

    From $29/mo Free plan Web · iOS · Android · API
    9.1 Visit Specs
  4. 04 Appbot

    Appbot suits app developers, product managers, and support teams responsible for store reviews across several app marketplaces.

    From $39.92/mo Free trial Web · Windows · macOS · iOS
    9.0 Visit Specs
  5. 05 Sleekplan
    From $13/mo Free plan Web · iOS · Android · API
    8.8 Visit Specs
  6. 06 Aha! Ideas

    Aha! Ideas suits product teams that want to collect requests from a community and sort them by priority or revenue potential.

    From $49/mo Free trial Web · Windows · macOS · API
    8.7 Visit Specs
  7. 07 Atarim

    It suits web agencies handling multiple client sites under their own brand.

    From $67/mo Free plan Web · API · Browser extension
    8.7 Visit Specs
  8. 08 UserJot

    UserJot suits teams that want feedback collection, roadmap publishing, and support conversations connected in one service.

    From $29/mo Free plan Web · macOS · iOS · Android
    8.7 Visit Specs
  9. 09 Mopinion

    Mopinion is aimed at digital marketers and teams focused on digital customer experience and user feedback.

    From €279/mo Free trial Web · iOS · Android · API
    8.6 Visit Specs
  10. 10 BugHerd
    From $50/mo Free trial Web · API · Browser extension
    8.5 Visit Specs
  11. 11 AppReviewBot
    From $19/mo Free trial Web · iOS · Android
    8.4 Visit Specs
  12. 12 Crewhu
    From $119/mo Free trial Web · iOS · Android · API
    8.4 Visit Specs
  13. 13 Customer Thermometer

    It suits teams that want customers to rate service and leave feedback from email or support tickets.

    From $9/mo Free trial Web · iOS · API
    8.4 Visit Specs
  14. 14 Doorbell.io

    It suits product teams collecting feedback across web and mobile, particularly those that want to triage submissions and reply through existing communication tools.

    From $29/mo Free plan Web · iOS · Android
    8.4 Visit Specs
  15. 15 Retently

    It serves ecommerce, B2B SaaS, financial-services and property-management teams collecting and acting on customer feedback.

    From $99/mo Free trial Web · API
    8.4 Visit Specs
  16. 16 Zonka Feedback

    Zonka Feedback suits customer-experience, product, support, and frontline teams handling customer or employee feedback.

    From $99/mo Free trial Web · iOS · Android · API
    8.4 Visit Specs
  17. 17 CustomerSure

    CustomerSure suits regulated, service-driven organisations, including financial services, housing, healthcare and utilities.

    From £1,999/mo Free trial Web · API
    8.3 Visit Specs
  18. 18 Qualaroo

    Qualaroo suits teams seeking contextual feedback on websites or apps, including product and user-experience teams investigating conversion issues.

    From $39.99/mo Free plan Web · iOS · Android · API
    8.3 Visit Specs
  19. 19 Gainsight Customer Communities

    It suits companies building customer communities, gathering product feedback, and connecting support, learning, and discussion experiences.

    From $83.33/mo Web · API
    8.2 Visit Specs
  20. 20 SatisMeter

    SatisMeter suits teams collecting structured customer feedback across web, app, and email channels.

    From $199/mo Free plan Web · iOS · Android · API
    8.2 Visit Specs
  21. 21 Feedbucket
    From $49/mo Free trial Web · API
    8.1 Visit Specs
  22. 22 Harvestr
    From $65/mo Free trial Web · API · Browser extension
    8.1 Visit Specs
  23. 23 Hively

    Hively suits customer-facing teams that want feedback linked to individual and team happiness scores.

    From $1.08/mo Free plan Web · iOS · Android
    8.1 Visit Specs
  24. 24 Userback

    Userback suits product teams that want to gather feedback through in-app tools, surveys, session replay, or a feature portal.

    From $29/mo Free plan Web · iOS · Android · API
    8.1 Visit Specs
  25. 25 AskNicely

    AskNicely is intended for multi-location service businesses, including organizations with 5 to 5,000 or more locations.

    Web · iOS · Android · API
    8.0 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Product roadmaps can help connect customer input with planning, while free-plan availability and paid-from pricing provide further comparison points. Beamer, Pendo Analytics, and Refiner are among the products covered, alongside Qualaroo and Sleekplan. Consider how your team wants to receive feedback, understand customer sentiment, and manage requests over time; the listed criteria help you compare options against that process.

Compare Beamer and Canny Get a place on this list

More in Customer ServiceThe whole topic →