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Canny

canny.io

From $79/mo Free plan WebAPIBrowser extension
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Spec score 9.2 #2 of 59 in Customer Feedback Software

What it is

Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.

Spec sheet

What it does
Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates.Read 19 Oct 2026 · canny.io
API
The public API uses authenticated JSON POST requests and supports reading and modifying Canny data, with pagination and webhooks.Read 19 Oct 2026 · developers.canny.io
Integrations
Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier.Read 19 Oct 2026 · help.canny.io
Security
Canny says it is SOC 2 certified and makes its report available on request.Read 4 Oct 2026 · canny.io
Support
Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager.Read 19 Oct 2026 · canny.io
Founded
Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen.Read 19 Oct 2026 · canny.io
AI integrations
Canny offers MCP connections for Claude, ChatGPT, Microsoft Copilot, Cursor, and other supported AI tools.Read 19 Oct 2026 · canny.io
API and extension
Canny offers a public API for custom integrations and a Chrome extension for capturing feedback across the web.Read 4 Oct 2026 · canny.io
API availability
Canny states that its open API is available to accounts on every plan for pushing and pulling data and creating integrations.Read 19 Oct 2026 · help.canny.io
Autopilot
Autopilot reads sales calls and support conversations, extracts feature requests, deduplicates them, and routes them for triage.Read 19 Oct 2026 · canny.io
Changelog
Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro.Read 19 Oct 2026 · canny.io
Chrome extension
The Chrome extension captures feedback, votes, and internal comments from any website; the store listing reports version alpha-9.1 updated September 16, 2026 and 592 users.Read 19 Oct 2026 · chromewebstore.google.com
Documentation
Developer documentation covers installation, company data, custom fields, web and mobile widgets, SSO, advanced options, changelog widgets, security, and a large API reference.Read 19 Oct 2026 · developers.canny.io
Feedback analysis
Canny groups feedback by product area and connects requests to revenue impact so teams can evaluate commercial importance.Read 19 Oct 2026 · canny.io
Feedback controls
Official features include board privacy, vote-on-behalf, internal and pinned comments, custom branding, Markdown, tags, categories, user segmentation, and MRR-impact sorting.Read 19 Oct 2026 · canny.io
Feedback portal
The customer-facing portal lets users submit, comment on, and vote for requests, with requests tied to the relevant person and account.Read 19 Oct 2026 · canny.io
Hosting and encryption
Canny says it hosts applications on AWS, stores data using MongoDB Atlas, continuously backs up data, and uses HTTPS with RSA 2048 bit keys.Read 4 Oct 2026 · canny.io
Hosting security
Canny hosts applications on AWS, stores data in MongoDB Atlas, continuously backs up data, restricts machine access to engineers, and requires HTTPS with RSA-2048 encryption.Read 19 Oct 2026 · canny.io
Limit: cancellation complaint
A Trustpilot reviewer alleged that cancelling required contacting support and described the process as difficult.Read 19 Oct 2026 · trustpilot.com
Limit: customization and filtering
G2's review summary identifies limited customization and filtering as recurring weaknesses, along with missing features and integration difficulties.Read 19 Oct 2026 · g2.com
Limit: missing functionality
A Trustpilot reviewer said the straightforward public-roadmap interface lacked important desired functions.Read 19 Oct 2026 · trustpilot.com
Limit: pricing for large user bases
Capterra reviews include complaints that tracked-user pricing is costly for businesses with many free or trial users and that Pro limits can feel restrictive.Read 19 Oct 2026 · capterra.com
Microsoft Teams app
The Microsoft app sends notifications for new posts, comments, votes, vote milestones, status changes, and changelog entries, and requires a paid Canny account with a 14-day trial.Read 19 Oct 2026 · marketplace.microsoft.com
Ownership
Canny describes itself as privately held, bootstrapped, profitable, and incorporated in the United States.Read 19 Oct 2026 · canny.io
Plan limits
The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users.Read 4 Oct 2026 · canny.io
Praise: centralization and transparency
GetApp reviewers commonly value centralized feedback, prioritization, collaboration, integrations, and keeping customers informed about product updates.Read 19 Oct 2026 · getapp.com
Praise: usability and support
G2 reviewers repeatedly praise ease of use, feedback management, integrations, and responsive customer support.Read 19 Oct 2026 · g2.com
Rating on Capterra
4.6 out of 5 from 77 reviews.Read 19 Oct 2026 · capterra.com
Rating on Chrome Web Store
3.9 out of 5 from 7 ratings.Read 19 Oct 2026 · chromewebstore.google.com
Rating on G2
4.5 out of 5 from 108 reviews.Read 19 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 77 reviews.Read 19 Oct 2026 · getapp.com
Rating on Microsoft Marketplace
4.6 out of 5 from 108 ratings.Read 19 Oct 2026 · marketplace.microsoft.com
Rating on Trustpilot
2.4 out of 5 from 7 reviews.Read 19 Oct 2026 · trustpilot.com
Rating on TrustRadius
9.7 out of 10 from 6 reviews.Read 19 Oct 2026 · trustradius.com
Revenue analysis
Canny connects feedback requests to customer accounts and revenue impact to help teams prioritize opportunities.Read 4 Oct 2026 · canny.io
Roadmaps
Teams can score requests, build public or private roadmaps, and publish roadmap status updates.Read 19 Oct 2026 · canny.io
Roadmaps and updates
Teams can publish public or private roadmaps, send status updates, and announce product releases.Read 4 Oct 2026 · canny.io
SDK
The JavaScript SDK identifies application users so feedback is associated with existing accounts; installation uses a script snippet and an identify call.Read 19 Oct 2026 · developers.canny.io
Security compliance
Canny says it is SOC 2 certified and makes the report available on request.Read 19 Oct 2026 · canny.io
Self-hosting
TrustRadius lists Canny's deployment type as SaaS and says it has no mobile application, indicating a hosted service rather than a self-hosted product.Read 19 Oct 2026 · trustradius.com
Who it is for
Canny describes its users as product-led teams and identifies product, sales, customer success, customer experience, and marketing teams as users.Read 4 Oct 2026 · canny.io

Plans and prices

Free Free 25 tracked users · unlimited feedback Read 4 Oct 2026 · canny.io
Free Free billed yearly 25 tracked users · unlimited feedback · automatic feedback capture · 5 managers · unlimited contributors · unlimited boards Read 19 Oct 2026 · canny.io
Pro $79 a month billed yearly 100+ tracked users · PM integrations · advanced privacy · 10 managers · unlimited contributors · custom fields · automation rules · smart replies Read 19 Oct 2026 · canny.io
Pro $99 a month month-to-month up to 100 tracked users Read 19 Oct 2026 · help.canny.io
Business Priced on request 5,000+ tracked users · SSO integrations · CRM integrations · custom admin roles · security review · optional add-ons Read 19 Oct 2026 · canny.io

Every Canny plan and price →

Strong points and limits

Strong points

  • Autopilot captures and deduplicates feedback
  • Customers can vote and check request status
  • Roadmaps can be public or private
  • Feedback can be linked to revenue impact
  • Every customer gets live chat support

Limits

  • Free plan is limited to 25 tracked users
  • Pro starts at 100+ tracked users

Who it suits

Canny suits product-led teams that collect customer feedback and communicate product plans. It also serves sales, customer success, customer experience, and marketing teams.

Verdict

Canny brings feedback collection, prioritization, and customer-facing updates into one platform. Its free and paid tiers have distinct tracked-user thresholds, while Business pricing is not provided.

Where Specifiction places it

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