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Featurebase

featurebase.app

From $29/mo Free plan WebiOSAndroidAPI
Visit featurebase.app
Spec score 9.1 #3 of 59 in Customer Feedback Software

What it is

Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.

Spec sheet

What it does
Featurebase combines AI customer support, feedback collection and product-update announcements in one platform.Read 15 Oct 2026 · featurebase.app
Product
Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform.Read 30 Sep 2026 · featurebase.app
Audience
The pricing page describes Growth as for fast-growing startups, Professional for scaling and multi-team organizations, and Enterprise for large organizations.Read 30 Sep 2026 · featurebase.app
Integrations
Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot.Read 15 Oct 2026 · featurebase.app
Security
The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2.Read 30 Sep 2026 · featurebase.app
Support
Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools.Read 30 Sep 2026 · featurebase.app
Headquarters
EstoniaRead 28 Sep 2026 · featurebase.app
AI feedback prioritization
Featurebase connects feedback with customer data and uses AI to help identify higher-impact opportunities.Read 15 Oct 2026 · featurebase.app
AI support agent
The Fibi AI agent is designed to resolve customer issues automatically and reduce support workload.Read 15 Oct 2026 · featurebase.app
Android app
Google Play lists Featurebase Mobile as a companion app for notifications, conversations, chat search and AI or macro-assisted replies, requiring an existing Featurebase account.Read 15 Oct 2026 · play.google.com
API technical details
The API uses the https://do.featurebase.app base URL with /v2 endpoints, bearer API keys, date-based versions, JSON and cursor pagination.Read 15 Oct 2026 · help.featurebase.app
Broader integration catalog
The help center also lists Salesforce, call recorders such as Gong and Fathom, MCP, Cursor and other automation connections.Read 15 Oct 2026 · help.featurebase.app
Changelog
Customers can publish branded public changelog pages, email subscribers and embed changelog widgets in their product.Read 15 Oct 2026 · featurebase.app
Company legal name
The security FAQ identifies the Estonian company as Cordnet OÜ.Read 15 Oct 2026 · feedback.featurebase.app
Company origin
Featurebase says it was founded at the end of 2020 after its founders found feedback collection at a previous startup inadequate.Read 15 Oct 2026 · featurebase.app
Company size and headquarters
LinkedIn lists Featurebase as privately held, headquartered in Tallinn, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Data hosting
The security FAQ says data is hosted in the Netherlands, Germany and Ireland on AWS, Hetzner, DigitalOcean, MongoDB Atlas and Fly.io.Read 15 Oct 2026 · feedback.featurebase.app
Developer documentation
Developer documentation covers installation, widgets, mobile embedding, user identification, SSO, JWTs, webhooks, CSP and JavaScript API methods.Read 15 Oct 2026 · help.featurebase.app
Developer tools
The Growth plan includes API, MCP, and webhooks, and the developer documentation describes webhooks for feedback and conversation events.Read 30 Sep 2026 · featurebase.app
Encryption
Featurebase says customer data is encrypted in transit with TLS and at rest with AES-based encryption.Read 15 Oct 2026 · feedback.featurebase.app
Feedback
The feedback hub collects ideas through a portal and widgets, supports user voting, and can show a public roadmap.Read 30 Sep 2026 · featurebase.app
Feedback hub
Teams can collect feedback through a portal, in-app widgets and integrations, let users vote, and publish a roadmap.Read 15 Oct 2026 · featurebase.app
Founded year on LinkedIn profile
G2's company profile lists Featurebase as serving customers since 2021 and gives 2021 as its founded year.Read 15 Oct 2026 · g2.com
Help center
The help-center product includes AI search answers, multi-brand and multilingual content for more than 40 languages, and a Notion-like editor.Read 15 Oct 2026 · featurebase.app
Limit: app-store review coverage
An independent guide says Featurebase cannot import or publicly reply to Apple App Store or Google Play reviews.Read 15 Oct 2026 · replyargus.com
Limit: billing dispute
A Trustpilot reviewer describes a billing error that ended a plan and says Featurebase required re-subscription at a higher price.Read 15 Oct 2026 · trustpilot.com
Limit: bugs and email branding
G2 reviewers mention occasional bugs and complain that notification emails do not come from their own domain.Read 15 Oct 2026 · g2.com
Limit: customization and prioritization
G2 reviewers report limited customization, limited feature-prioritization depth and inability to assign tasks to non-users.Read 15 Oct 2026 · g2.com
Limit: pricing
A G2 reviewer describes the price as somewhat high, while another asks for separate pricing instead of bundling Feedback, Support and Help Center.Read 15 Oct 2026 · g2.com
Limit: strategic analytics context
An independent review says Featurebase lacks deeper infrastructure for determining which feedback matters most and tracking evolving client relationships, leading teams to use spreadsheets or extra tools.Read 15 Oct 2026 · flagup.io
MCP
Featurebase offers an MCP server at mcp.featurebase.app with read and write scopes for compatible AI clients.Read 15 Oct 2026 · help.featurebase.app
Mobile app
Featurebase describes an iOS and Android app for helping customers and receiving notifications on the go.Read 30 Sep 2026 · featurebase.app
Notable news: API documentation
On October 6, 2026, Featurebase announced a redesigned customer portal with native API documentation and OpenAPI imports.Read 15 Oct 2026 · help.featurebase.app
Notable news: Feedback 2.0
On September 24, 2026, Featurebase announced Feedback 2.0, renaming posts to Requests and adding Insights, AI Autopilot, duplicate handling and call-transcript imports.Read 15 Oct 2026 · help.featurebase.app
Ownership and profitability
The about page describes Featurebase as fully bootstrapped and profitable.Read 15 Oct 2026 · featurebase.app
Plan limits
The Free plan includes one seat and does not support AI; the Professional plan includes 20 free Lite seats and Enterprise includes 50.Read 30 Sep 2026 · featurebase.app
Praise: continuous improvement
A separate Trustpilot reviewer praises frequent improvements, fast bug fixes and strong support.Read 15 Oct 2026 · trustpilot.com
Praise: fast setup and transparency
An independent review says teams can launch a public feedback board quickly and values voting, public roadmaps and changelogs.Read 15 Oct 2026 · flagup.io
Praise: feedback workflow
G2 reviewers praise the feedback portal, voting, roadmap and changelog for organizing requests and prioritization.Read 15 Oct 2026 · g2.com
Praise: usability and support
G2 reviewers repeatedly praise the straightforward interface, easy setup, responsive support and broad all-in-one feature set.Read 15 Oct 2026 · g2.com
Public API
The REST API reads and writes feedback, roadmaps, changelogs, help articles, conversations, tickets, contacts, companies, reports and other workspace data.Read 15 Oct 2026 · help.featurebase.app
Rating on G2
4.7 out of 5 from 52 reviews.Read 15 Oct 2026 · g2.com
Rating on Trustpilot
3.8 out of 5 from 2 reviews.Read 15 Oct 2026 · trustpilot.com
Security certification
Featurebase states that it is GDPR compliant and SOC 2 Type II certified.Read 15 Oct 2026 · feedback.featurebase.app
Support contact
The site lists [email protected] and says pricing questions can be sent via live chat.Read 30 Sep 2026 · featurebase.app
Support inbox
Its support product provides one inbox for in-app, Slack, Discord, email and other customer conversations.Read 15 Oct 2026 · featurebase.app
Webhooks
Organizations can register up to 10 HTTPS webhook endpoints and verify signatures for real-time events.Read 15 Oct 2026 · docs.featurebase.app

Plans and prices

Free Free Forever 1 seat · live chat · unlimited conversations · unified inbox and ticketing · mobile app · assign and snooze conversations · internal notes · feedback included Read 15 Oct 2026 · featurebase.app
Growth $29 a month Billed yearly $0.49 per AI resolution · Fibi AI Agent · email support · AI Copilot · AI replies and macros · advanced reporting · API, MCP and webhooks · integrations · feedback included Read 15 Oct 2026 · featurebase.app
Professional $59 a month Billed yearly $0.49 per AI resolution · Slack support · workflows and automations · round-robin assignment · SLAs · Salesforce and HubSpot integrations · multilingual support · 20 free Lite seats · feedback included Read 15 Oct 2026 · featurebase.app
Enterprise $99 a month Billed yearly $0.49 per AI resolution · multi-brand workspace · SSO and identity management · custom admin roles · Azure DevOps and AD integrations · personalized onboarding · custom invoicing · 50 free Lite seats · feedback included Read 15 Oct 2026 · featurebase.app

Every Featurebase plan and price →

Strong points and limits

Strong points

  • Unified inbox for in-app, email and other conversations
  • Feedback portal, voting and public roadmap
  • Help content in more than 40 languages
  • iOS and Android apps are available

Limits

  • Free plan includes one seat
  • Free plan does not support AI
  • Paid plans are billed yearly

Who it suits

Featurebase suits teams combining customer support with feedback gathering and product updates. Its plan descriptions address fast-growing startups, scaling and multi-team organizations, and large organizations.

Featurebase in depth

Read the full write-up

Overview

Featurebase brings customer support, feedback collection and product announcements into a single platform for teams that want customer conversations and product input connected. Its breadth is the draw; the trade-off is that the free entry point is limited to one seat and excludes AI.

Instead of focusing only on collecting ideas or publishing a roadmap, Featurebase also offers a shared inbox, help center and changelog tools. That makes it a stronger fit for teams consolidating customer-facing workflows than for buyers who need only a lightweight feedback board.

The company is headquartered in Estonia. It says Featurebase is audited and certified, and lists GDPR, CCPA and SOC 2.

Key features

Support and help content

The unified inbox gathers in-app, email and other customer conversations, with AI support tools for teams handling requests. The help center adds AI search answers, multiple-brand support and content in more than 40 languages. Those capabilities suit teams managing support across products or audiences, though AI comes at an additional per-resolution charge on paid plans and is unavailable on Free.

Feedback and product updates

Customers can submit ideas through a portal or widgets, vote on requests and consult a public roadmap. NPS surveys and in-app feedback round out the collection tools. Public changelog pages support custom domains, and embeddable widgets bring announcements into an app. Taken together, these tools give product teams ways to collect input and close the loop with customers without treating feedback and release communication as separate products.

Integrations and developer options

Integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. Growth includes API, MCP and webhooks; the developer documentation describes webhooks for feedback and conversation events. This gives teams a path to connect workflows or build around events, while the developer options are reserved for a paid tier.

Mobile apps

Featurebase describes iOS and Android apps for helping customers and receiving notifications on the go. That is useful for support teams that need mobile access to customer-facing work.

Pricing

Featurebase is freemium. Free costs nothing, billed Forever, and includes one seat, unlimited conversations and Feedback, but does not support AI. It is a way for a solo user to try the combined feedback and conversation setup; the single-seat cap makes it a poor fit for a team.

Growth costs $29 a month per seat, billed yearly, plus $0.49 per AI resolution. It includes Feedback and is positioned for fast-growing startups. It is the lowest paid tier, but buyers should account for both annual billing and AI usage charges.

Professional costs $59 a month per seat, billed yearly, plus $0.49 per AI resolution, and includes Feedback. It is aimed at scaling and multi-team organizations. The plan includes 20 free Lite seats, which can help broaden participation, though those Lite seats are distinct from the per-seat plan pricing.

Enterprise costs $99 a month per seat, billed yearly, plus $0.49 per AI resolution, and includes Feedback. It is aimed at large organizations and includes 50 free Lite seats. The larger Lite-seat allowance is relevant for broad participation, but the plan still carries per-seat pricing and the AI resolution charge.

Pricing questions can be sent via live chat, and support is available at [email protected].

Platforms

Featurebase supports Android, iOS, web and API. The mobile apps extend customer-helping and notifications beyond the web experience; API availability is paired with Growth’s API, MCP and webhook options.

Who it's for

Featurebase is best suited to teams that want support conversations, customer feedback, roadmaps and release announcements under one roof. Startups can begin on Growth, while organizations that need more team participation can consider Professional or Enterprise. It is less compelling for solo buyers who need AI on the free tier or for teams seeking only one narrow product-feedback function.

Pros and cons

Broad customer-to-product workflow: Support, feedback, public roadmaps and changelogs sit together, which can reduce the need to separate these customer-facing jobs across tools.

Useful ways to gather and publish input: Portals, widgets, voting, NPS surveys and in-app feedback support collection, while public roadmaps and changelogs give teams ways to share progress.

Free plan is restrictive for teams: One seat and no AI limit its usefulness beyond an individual getting started.

AI adds variable cost: Paid plans charge $0.49 per AI resolution, so the per-seat price is not the whole cost for teams relying on AI support.

Annual billing on paid tiers: Growth, Professional and Enterprise are billed yearly, a commitment to weigh against the per-seat costs.

Alternatives

For a dedicated roadmap tool, compare Roadmapr, whose free plan includes one project, 50 features, a public roadmap and basic analytics, or Tempo Portfolio Manager, whose free plan covers 10 members, three projects and 300 tasks. Choose the former for a compact public-roadmap setup, or the latter when member, project and task limits are the more relevant fit.

Sleekplan is worth considering when a free feedback board and changelog matter more than team seats: its Indie plan offers unlimited feedback and subscribers but no team seats, plus 1,000 announcement views per month. Canny is another feedback-focused option, with a free plan for 25 tracked users and unlimited feedback; its Pro plan costs $79 a month billed yearly and adds 100+ tracked users and PM integrations.

Productboard may suit teams comparing product-planning options: its free plan includes 50 AI credits per month, 500 feedback notes, 25 contributors, one teamspace and one product portal. Productfolio offers a free Starter plan with one workspace, one editor, 10 read-only portal guests, 200 features and 200 backlog requirements. UserJot has a free plan with unlimited posts and users, three admin roles, two feedback boards, a public roadmap and public changelog. StoriesOnBoard is a paid alternative with no free plan and a free trial.

For broader comparisons, browse Product Roadmap Software, Product Management Software and Customer Feedback Software.

Verdict

Choose Featurebase if your team wants customer support, feedback collection and product announcements to work as one connected system, with integrations and developer tools available on Growth. Look elsewhere if a solo user needs AI without paying or if a focused feedback or roadmap tool would be enough: the free plan’s one-seat cap and the added AI resolution charge make Featurebase’s breadth a less persuasive reason to buy for narrower needs.

Verdict

Featurebase combines customer conversations, feedback tools and product announcements, with integrations and developer options on Growth. The Free plan is limited to one seat and excludes AI; paid plans start at $29 a month per seat, billed yearly.

Where Specifiction places it

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