Canny vs Featurebase
Canny
canny.io
Featurebase
featurebase.appSide by side
| Figure | Canny | Featurebase |
|---|---|---|
| Price from | $79/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 9.1 (#3) |
| Spec score · Indie Hacker Tools | 9.2 (#1) | 9.2 (#2) |
| Spec score · Product Roadmap Software | 9.2 (#1) | 9.2 (#2) |
| Spec score · Product Management Software | 9.2 (#2) | 9.2 (#3) |
| Spec score · User Feedback Tools | 9.2 (#2) | 9.2 (#3) |
| Changelog | Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro. | Customers can publish branded public changelog pages, email subscribers and embed changelog widgets in their product. |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. |
| Plan limits | The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users. | The Free plan includes one seat and does not support AI; the Professional plan includes 20 free Lite seats and Enterprise includes 50. |
| Praise: usability and support | G2 reviewers repeatedly praise ease of use, feedback management, integrations, and responsive customer support. | G2 reviewers repeatedly praise the straightforward interface, easy setup, responsive support and broad all-in-one feature set. |
| Rating on G2 | 4.5 out of 5 from 108 reviews. | 4.7 out of 5 from 52 reviews. |
| Rating on Trustpilot | 2.4 out of 5 from 7 reviews. | 3.8 out of 5 from 2 reviews. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. |
| What it does | Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates. | Featurebase combines AI customer support, feedback collection and product-update announcements in one platform. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.