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UserJot

userjot.com

From $29/mo Free plan WebmacOSiOSAndroidAPI
Visit userjot.com
Spec score 8.7 #8 of 59 in Customer Feedback Software

What it is

UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.

Spec sheet

What it does
UserJot combines customer feedback collection, voting boards, roadmaps, changelogs, live chat and product communication for SaaS teams.Read 15 Oct 2026 · userjot.com
Product
UserJot combines customer support and feedback tools, including live chat, feedback boards, a roadmap, and a changelog.Read 7 Oct 2026 · userjot.com
Support
The site lists support by email at [email protected].Read 7 Oct 2026 · userjot.com
Headquarters
Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States.Read 15 Oct 2026 · linkedin.com
AI integrations
Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API.Read 7 Oct 2026 · userjot.com
AI support
Juno answers from a team's docs and website and hands unresolved conversations to the team in the same thread.Read 7 Oct 2026 · userjot.com
Beta status
Live chat and Juno are in beta and are not yet included in any plan's price.Read 7 Oct 2026 · userjot.com
Changelog
UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically.Read 15 Oct 2026 · userjot.com
Company founder
Crunchbase lists Shayan Taslim as UserJot's founder and the legal name as UserJot.Read 15 Oct 2026 · crunchbase.com
Company legal entity
UserJot's privacy policy identifies LogSnag LLC as the company operating the service.Read 15 Oct 2026 · userjot.com
Company size
Crunchbase places UserJot in the 1–10 employee range and marks it private and for-profit.Read 15 Oct 2026 · crunchbase.com
Current availability
UserJot's status page reports API and frontend uptime of 99.931% and media uptime of 100%.Read 15 Oct 2026 · status.userjot.com
Data deletion
After account deletion, content is removed from active systems within 30 days and backups within 60 days.Read 15 Oct 2026 · userjot.com
Data location
The privacy policy says UserJot's products and web properties are primarily housed in the United States.Read 7 Oct 2026 · userjot.com
Documentation depth
Official documentation covers widget installation, user identification, authentication, SDK references, Swift integration, REST API and MCP setup.Read 15 Oct 2026 · userjot.com
Feedback loop
Requests, votes, statuses, roadmap items, and changelog posts are linked so teams can update voters when work ships.Read 7 Oct 2026 · userjot.com
Feedback voting
Users can submit ideas, vote on requests and receive notifications when request statuses change or features ship.Read 15 Oct 2026 · userjot.com
Hosted deployment
The documentation describes remote UserJot services and provides no self-hosting installation or deployment package.Read 15 Oct 2026 · userjot.com
Imports
The service imports boards, posts, votes, comments and changelog entries from Canny, supports Nolt and ProductRoad imports, and maps other CSV data with AI.Read 15 Oct 2026 · userjot.com
In-app widget
The widget lets customers access feedback, roadmap, updates and conversations without leaving the product.Read 15 Oct 2026 · userjot.com
Juno AI agent
Juno answers from a workspace's boards, roadmap, changelog, documentation and selected sites, then hands unresolved conversations to staff.Read 15 Oct 2026 · userjot.com
Limit: enterprise depth
The same independent review cautions that larger organizations may need deeper analytics, complex integrations and enterprise governance beyond UserJot's focus.Read 15 Oct 2026 · azausmalbilder.net
Limit: integrations
The verified G2 reviewer said UserJot had fewer integrations than competing products and that its API was still in development at review time.Read 15 Oct 2026 · g2.com
Limit: outage history
IsDown records five UserJot incidents since November 2024, including outages on June 24–25, 2026 lasting roughly 22 minutes to two hours.Read 15 Oct 2026 · isdown.app
MCP server
A hosted MCP endpoint at api.userjot.com/v1/mcp supports Claude Code, Cursor, Codex, ChatGPT, Windsurf and other remote MCP clients.Read 15 Oct 2026 · userjot.com
Notable news: API beta
UserJot marked its public API as available in beta on April 13, 2026.Read 15 Oct 2026 · feedback.userjot.com
Notable news: API launch
UserJot announced its public API and remote MCP server on May 7, 2026.Read 15 Oct 2026 · feedback.userjot.com
Plan limits
The Free plan includes two feedback boards and three admin roles; Starter includes five boards and Professional includes unlimited boards.Read 7 Oct 2026 · userjot.com
Praise: simplicity
An independent 2026 review describes UserJot as a focused, straightforward choice for lean SaaS teams needing boards, voting, roadmaps and changelogs.Read 15 Oct 2026 · azausmalbilder.net
Praise: support
The verified G2 reviewer described support as friendly and quick to fix issues.Read 15 Oct 2026 · g2.com
Praise: UI and performance
The verified G2 reviewer praised the focused essentials, user interface, user experience and performance.Read 15 Oct 2026 · g2.com
Public API
The REST API uses workspace API tokens and an OpenAPI reference, and can manage boards, requests, comments, votes, tags, changelogs, members, companies and relationships.Read 15 Oct 2026 · feedback.userjot.com
Rating on Capterra
0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on GetApp
0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com
Reviews on Software Advice
Software Advice lists UserJot as having no reviews yet and three plans starting at $29 per month.Read 15 Oct 2026 · softwareadvice.com
Roadmap
Requests marked Planned or In Progress automatically appear in corresponding public roadmap columns.Read 15 Oct 2026 · userjot.com
SDK license
The UserJot Swift SDK repository is released under the MIT License.Read 15 Oct 2026 · github.com
SDK requirements
The current Swift SDK requires iOS 15 or later, macOS 12 or later, Swift 6.1 or later and Xcode 16.3 or later.Read 15 Oct 2026 · github.com
SDKs
A public beta Swift package provides native feedback, roadmap and updates views for iOS and macOS applications.Read 15 Oct 2026 · github.com
Security and privacy
The privacy policy says data is encrypted via SSL/TLS in transit and database backups are encrypted; it also says UserJot never sells personal data.Read 7 Oct 2026 · userjot.com
Security controls
UserJot says it encrypts transmission, uses backups and redundancies, runs CAPTCHA protection and keeps primary infrastructure in the United States.Read 15 Oct 2026 · userjot.com
Service-level commitment
The terms provide the service without an SLA and on an as-is, as-available basis.Read 15 Oct 2026 · userjot.com
Setup time
UserJot says a workspace, public board, roadmap and changelog can be created in about 30 seconds, with an app widget added using one snippet.Read 15 Oct 2026 · userjot.com
Shared inbox
Forwarded support email appears beside live-chat conversations in a shared inbox.Read 15 Oct 2026 · userjot.com
Slack integration
Slack connects through OAuth and sends read-only UserJot notifications to selected channels; inline Slack actions are not shipped.Read 15 Oct 2026 · userjot.com
Slack limit
Slack request creation is currently available to UserJot admins and owners, and Slack notifications are read-only.Read 7 Oct 2026 · userjot.com
Widget
Its in-app widget brings live chat, feedback, roadmap, and product updates into a customer's product.Read 7 Oct 2026 · userjot.com

Plans and prices

Free Free Unlimited posts · Unlimited users · 3 admin roles · 2 feedback boards · Public roadmap · Public changelog Read 15 Oct 2026 · userjot.com
Starter $29 a month $29 / month Everything in Free · Custom domain · Guest posting · Automatic login · 5 feedback boards · Private boards · One integration Read 15 Oct 2026 · userjot.com
Professional $59 a month $59 / month Everything in Starter · Unlimited boards · Advanced search · Single sign-on · Unlimited integrations · Unlimited admin roles · Public identity masking Read 15 Oct 2026 · userjot.com

Every UserJot plan and price →

Strong points and limits

Strong points

  • Connects requests, votes, roadmap items, and changelog posts.
  • Forwarded support email appears alongside chat.
  • Imports from Canny, Nolt, ProductRoad, and CSV.
  • Privacy policy says data is encrypted and not sold.

Limits

  • Free plan has two feedback boards.
  • Slack request creation is limited to admins and owners.
  • Live chat and Juno are beta and priced separately.

Who it suits

UserJot suits teams that want feedback collection, roadmap publishing, and support conversations connected in one service. Its API and MCP connections may suit teams that want to work with those actions through developer tools.

Verdict

UserJot links customer feedback to roadmap and release updates while also offering support inbox tools. Check the board limits and beta status of live chat and Juno against your needs.

Where Specifiction places it

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