Canny vs UserJot
Canny
canny.io
UserJot
userjot.comSide by side
| Figure | Canny | UserJot |
|---|---|---|
| Price from | $79/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 8.7 (#8) |
| Spec score · Product Roadmap Software | 9.2 (#1) | 8.6 (#6) |
| Spec score · Product Management Software | 9.2 (#2) | 8.7 (#7) |
| Spec score · User Feedback Tools | 9.2 (#2) | 8.7 (#7) |
| AI integrations | Canny offers MCP connections for Claude, ChatGPT, Microsoft Copilot, Cursor, and other supported AI tools. | Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API. |
| Changelog | Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro. | UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically. |
| Plan limits | The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users. | The Free plan includes two feedback boards and three admin roles; Starter includes five boards and Professional includes unlimited boards. |
| Rating on Capterra | 4.6 out of 5 from 77 reviews. | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.5 out of 5 from 108 reviews. | 5.0 out of 5 from 1 review |
| Rating on GetApp | 4.6 out of 5 from 77 reviews. | 0.0 out of 5 from 0 reviews |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | The site lists support by email at [email protected]. |
| What it does | Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates. | UserJot combines customer feedback collection, voting boards, roadmaps, changelogs, live chat and product communication for SaaS teams. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
UserJot
UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.