Featurebase vs UserJot
Featurebase
featurebase.app
UserJot
userjot.comSide by side
| Figure | Featurebase | UserJot |
|---|---|---|
| Price from | $29/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Feedback Software | 9.1 (#3) | 8.7 (#8) |
| Spec score · Product Roadmap Software | 9.2 (#2) | 8.6 (#6) |
| Spec score · Product Management Software | 9.2 (#3) | 8.7 (#7) |
| Spec score · User Feedback Tools | 9.2 (#3) | 8.7 (#7) |
| Changelog | Customers can publish branded public changelog pages, email subscribers and embed changelog widgets in their product. | UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically. |
| Headquarters | Estonia | Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States. |
| Plan limits | The Free plan includes one seat and does not support AI; the Professional plan includes 20 free Lite seats and Enterprise includes 50. | The Free plan includes two feedback boards and three admin roles; Starter includes five boards and Professional includes unlimited boards. |
| Product | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. | UserJot combines customer support and feedback tools, including live chat, feedback boards, a roadmap, and a changelog. |
| Public API | The REST API reads and writes feedback, roadmaps, changelogs, help articles, conversations, tickets, contacts, companies, reports and other workspace data. | The REST API uses workspace API tokens and an OpenAPI reference, and can manage boards, requests, comments, votes, tags, changelogs, members, companies and relationships. |
| Rating on G2 | 4.7 out of 5 from 52 reviews. | 5.0 out of 5 from 1 review |
| Support | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. | The site lists support by email at [email protected]. |
| What it does | Featurebase combines AI customer support, feedback collection and product-update announcements in one platform. | UserJot combines customer feedback collection, voting boards, roadmaps, changelogs, live chat and product communication for SaaS teams. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.
UserJot
UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.