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AskNicely

asknicely.com

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Spec score 8.0 #7 of 29 in Voice of Customer Software

What it is

AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.

Spec sheet

Product
AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions.Read 8 Oct 2026 · asknicely.com
Free plan
NoRead 20 Sep 2026 · asknicely.com
Integrations
The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration.Read 8 Oct 2026 · asknicely.com
Security
AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data.Read 8 Oct 2026 · asknicely.com
Support
All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team.Read 8 Oct 2026 · asknicely.com
Founded
2014Read 28 Sep 2026 · asknicely.com
AI
NiceAI analyzes feedback and reviews, while Ask NiceAI supports plain-language questions and NiceAI Agents can monitor data, take rule-based actions, and create reports.Read 8 Oct 2026 · asknicely.com
API access
YesRead 20 Sep 2026 · asknicely.com
Contract and trial
Plans are primarily offered annually, and AskNicely says it does not offer a free trial but provides personalized demos.Read 8 Oct 2026 · asknicely.com
Custom branding
YesRead 20 Sep 2026 · asknicely.com
Data residency
AskNicely says customers can choose hosting in Oregon, Sydney, or Frankfurt, with other regions possibly available on request.Read 8 Oct 2026 · asknicely.com
Feedback management
The platform provides real-time feedback dashboards and workflows that can send responses, create staff tasks, or escalate issues based on criteria.Read 8 Oct 2026 · asknicely.com
Limits
Plans start at 500 feedback responses per year, pricing scales with response volume, and response overages are billed.Read 8 Oct 2026 · asknicely.com
Logic branching
YesRead 20 Sep 2026 · asknicely.com
Response analytics
YesRead 20 Sep 2026 · asknicely.com
Survey builder
Users can create NPS, CSAT, and five-star surveys with templates, branching logic, and custom branding.Read 8 Oct 2026 · asknicely.com
Surveys
It collects feedback through email, SMS, and embedded surveys on websites, mobile apps, or in-store kiosks.Read 8 Oct 2026 · asknicely.com
Who it serves
AskNicely describes its platform as built for multi-location service businesses and says it supports businesses with 5 to 5,000 or more locations.Read 8 Oct 2026 · asknicely.com

Plans and prices

Grow Priced on request Unlimited users · From 500 responses; price scales with response volume · Adds AI insight reports, Slack and Microsoft Teams integrations, review requests, and more Read 8 Oct 2026 · asknicely.com
Learn Priced on request Unlimited users · From 500 responses; price scales with response volume · Optional NiceAI add-on Read 8 Oct 2026 · asknicely.com
Transform Priced on request Unlimited users · From 500 responses; price scales with response volume · Adds in-app and white-label surveys, unlimited API data extraction, team huddles, and frontline coaching Read 8 Oct 2026 · asknicely.com

Every AskNicely plan and price →

Strong points and limits

Strong points

  • Supports email, SMS and embedded surveys
  • Branching logic and custom branding
  • Real-time dashboards and workflow actions
  • Plain-language AI questions and reports
  • Regional hosting choices

Limits

  • No free plan or free trial
  • Pricing is available only on request
  • Response overages are billed
  • Plans start at 500 responses annually

Who it suits

AskNicely is intended for multi-location service businesses, including organizations with 5 to 5,000 or more locations. It suits teams that need survey collection, response routing and customer-experience reporting.

Verdict

AskNicely brings survey creation, feedback operations and AI analysis into one platform. Its annual, response-based commercial model and multi-location focus should guide purchasing decisions.

Where Specifiction places it

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