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Customer Service

Best Customer Retention Software in 2026

  1. 01 Churn Buster

    Churn Buster suits mid-market and enterprise subscription businesses seeking payment recovery, cancellation flows, or both.

    From $269/mo Free plan Web · API
    9.0 Visit Specs
  2. 02 LoyaltyLion

    LoyaltyLion suits Shopify ecommerce brands that want to reward customer activity and manage loyalty programs.

    From $199/mo Free plan Web · iOS · Android · API
    8.8 Visit Specs
  3. 03 Bloomreach Engagement
    Web · API
    8.4 Visit Specs
  4. 04 Braze

    Braze is aimed at companies building customer engagement programs, from startups to scaling businesses and global enterprises.

    Free trial Web · iOS · Android · API
    8.4 Visit Specs
  5. 05 Gainsight Customer Communities

    It suits companies building customer communities, gathering product feedback, and connecting support, learning, and discussion experiences.

    From $83.33/mo Web · API
    8.3 Visit Specs
  6. 06 Retently

    It serves ecommerce, B2B SaaS, financial-services and property-management teams collecting and acting on customer feedback.

    From $99/mo Free trial Web · API
    8.3 Visit Specs
  7. 07 Yotpo Loyalty

    Yotpo suits ecommerce brands building points, referrals, and tiered rewards programs.

    From $199/mo Free plan Web · API
    8.3 Visit Specs
  8. 08 Klaviyo

    Klaviyo suits organizations managing customer outreach across multiple marketing channels, and developers building related integrations.

    Free plan Web
    8.1 Visit Specs
  9. 09 AskNicely

    AskNicely is intended for multi-location service businesses, including organizations with 5 to 5,000 or more locations.

    Web · iOS · Android · API
    8.0 Visit Specs
  10. 10 Churnkey

    Churnkey suits subscription businesses seeking cancellation flows, failed-payment recovery, or churn metrics.

    From $20.83/mo Free trial Web · API
    7.9 Visit Specs
  11. 11 Iterable

    Iterable suits enterprise organizations managing personalized customer communication across several channels.

    Web · iOS · Android · API
    7.7 Visit Specs
  12. 12 Kangaroo Rewards

    It suits businesses that need loyalty programs across stores, e-commerce, and mobile channels.

    From $79/mo Web · iOS · Android · API
    7.7 Visit Specs
  13. 13 Antavo
    Web · API
    7.6 Visit Specs
  14. 14 Insider One

    Insider One is intended for marketers and customer engagement teams.

    Web · iOS · Android · API
    7.6 Visit Specs
  15. 15 Smile.io
    From $15/mo Free plan Web · API
    7.6 Visit Specs
  16. 16 Optimove
    Web · iOS · Android · API
    7.5 Visit Specs
  17. 17 Customer.io
    From $100/mo Web · iOS · Android
    7.4 Visit Specs
  18. 18 ClientSuccess

    Startup, growth, and enterprise packages target early-stage startups, SMB and mid-market organizations, and large organizations respectively.

    Web
    7.1 Visit Specs
  19. 19 Vitally

    Vitally is aimed at Customer Success teams working with one-to-many and PLG, hybrid, or one-to-one engagement models.

    Free trial Web · API
    7.0 Visit Specs
  20. 20 Planhat

    It is aimed at commercial teams in B2B enterprises handling customer success, CRM, or professional services workflows.

    Web · API
    6.8 Visit Specs
  21. 21 Talon.One
    Web · API
    6.6 Visit Specs
  22. 22 Chargebee Retention
    Web
    5.8 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

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