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Retently

retently.com

From $99/mo Free trial WebAPI
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Spec score 8.6 #2 of 18 in Nps Software

What it is

Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.

Spec sheet

What it does
Retently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results.Read 15 Oct 2026 · retently.com
API
The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit.Read 15 Oct 2026 · retently.com
Integrations
Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier.Read 15 Oct 2026 · retently.com
Security
Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting.Read 8 Oct 2026 · retently.com
Support
Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager.Read 15 Oct 2026 · retently.com
License
Retently is proprietary software: its terms state that the service, original content, features and functionality remain Retently property; no open-source license is published.Read 15 Oct 2026 · retently.com
Headquarters
Chisinau, Moldova, and Austin, Texas, United StatesRead 28 Sep 2026 · retently.com
Founded
2016Read 28 Sep 2026 · retently.com
AI features
The platform describes AI-powered feedback classification and topic analytics, and says its AI CX agent finds issues and recommends actions across surveys, reviews and tickets.Read 8 Oct 2026 · retently.com
AI insights
Its AI features classify feedback, analyze sentiment and topics, and identify drivers of customer experience.Read 15 Oct 2026 · retently.com
API and MCP
Retently offers a REST API and webhooks for surveys and feedback, plus an MCP server that AI clients can use to query scores, search feedback and send surveys.Read 8 Oct 2026 · retently.com
API coverage
API endpoints cover customers, companies, feedback, reports, scores, campaigns, trends, templates, outbox records and suppressions.Read 15 Oct 2026 · retently.com
Automated actions
Automations can route feedback, trigger follow-ups and alert teams based on sentiment or urgency.Read 15 Oct 2026 · retently.com
Automation
The platform can trigger surveys from customer events and send alerts or feedback to connected tools for follow-up.Read 8 Oct 2026 · retently.com
Company history
Retently says it was founded in 2015 and has remained independent and self-funded.Read 8 Oct 2026 · retently.com
Company ownership
Retently says it has been self-funded, independent and without investors or private-equity owners since 2015.Read 15 Oct 2026 · retently.com
Company size
The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly.Read 15 Oct 2026 · retently.com
Compliance and hosting
Retently cites GDPR practices, AWS certifications for EU workloads, Hetzner ISO 27001 data centers, and enterprise hosting choices in Germany, the United States or Australia.Read 15 Oct 2026 · retently.com
Developer plan
A no-expiration developer plan provides limited credits, full API access, all survey types, webhooks, documentation access and community support after application review.Read 15 Oct 2026 · retently.com
Documentation depth
The API reference documents authentication, permissions, request parameters, examples, responses and deprecated endpoints; the MCP guide includes setup, scopes, tools and troubleshooting.Read 15 Oct 2026 · retently.com
Feedback analysis
Retently groups written feedback into topics, and B2B teams can view scores rolled up by account.Read 8 Oct 2026 · retently.com
Feedback topics
Retently groups written responses into topics and provides account-level score rollups for B2B teams.Read 15 Oct 2026 · retently.com
Independent complaint: trial access
A G2 reviewer says multiple trial attempts led Retently to deny service despite willingness to buy, leaving three weeks of evaluation wasted.Read 15 Oct 2026 · g2.com
Legal entity
The California privacy notice identifies Remsys, Inc. as the company operating the Retently platform.Read 15 Oct 2026 · retently.com
Limit: campaign cap
A Capterra reviewer complains that the Basic plan's 10-campaign limit is restrictive.Read 15 Oct 2026 · capterra.com
Limit: integrations and SMS
G2 reviewers report that some CRM connections require Zapier and request native SMS surveying.Read 15 Oct 2026 · g2.com
Limit: missing dashboard widget
A G2 reviewer wanted an embeddable live NPS widget and said Retently did not provide one.Read 15 Oct 2026 · g2.com
Limit: mobile app
TrustRadius lists Retently as SaaS-only with no mobile application.Read 15 Oct 2026 · trustradius.com
MCP deployment
The MCP service is remote, requires no installation or customer hosting, and tools respect account roles, scopes and plan entitlements.Read 15 Oct 2026 · retently.com
MCP extensibility
Retently offers a hosted MCP server at mcp.retently.com/mcp with OAuth or personal-access-token authentication and 66 tools.Read 15 Oct 2026 · retently.com
Metrics
The platform runs NPS, CSAT and CES surveys and also supports star, emoji and thumbs rating formats.Read 15 Oct 2026 · retently.com
Plan limits
Ecommerce Basic includes all Ecommerce integrations but no API, while Ecommerce Pro includes all Ecommerce integrations and API access.Read 8 Oct 2026 · retently.com
Praise: ease and support
G2 reviewers repeatedly describe Retently as easy to use, quick to configure and backed by highly responsive customer support.Read 15 Oct 2026 · g2.com
Praise: integrations and setup
Capterra reviewers praise simple setup, strong CRM integrations, Slack updates and Intercom connectivity.Read 15 Oct 2026 · capterra.com
Praise: support
GetApp review excerpts praise excellent, fast support that also considers feature requests.Read 15 Oct 2026 · getapp.com
Rating on Capterra
4.9 out of 5 from 31 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 30 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.9 out of 5 from 31 reviews.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
4.9 out of 5 from 31 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
1 out of 10 from 2 reviews.Read 15 Oct 2026 · trustradius.com
Security architecture
Retently describes multi-tier infrastructure, firewalls, service isolation, key rotation, redundant services and real-time failover.Read 15 Oct 2026 · retently.com
Security controls
It states that data in transit uses HTTPS, stored data and backups are encrypted, production access uses MFA, VPN and IP allowlisting, and annual audits and penetration tests are performed.Read 15 Oct 2026 · retently.com
Software Advice pricing range
Software Advice lists three legacy plan prices of $50, $179 and $359 per month.Read 15 Oct 2026 · softwareadvice.com
Survey channels
It supports email, SMS, links, web embeds, in-app pop-ups, feedback buttons, kiosks and Intercom Messenger surveys.Read 15 Oct 2026 · retently.com
Who it serves
Retently identifies Ecommerce brands, B2B SaaS, financial services and property management teams among its customer groups.Read 8 Oct 2026 · retently.com

Plans and prices

Ecommerce Basic $99 a month per month 2,500 surveys · 10 campaigns · 3 seats · no API · knowledge-base and email support Read 15 Oct 2026 · retently.com
Ecommerce Pro $299 a month per month 20,000 surveys · 10 campaigns · 10 seats · API · Zoom and live-chat support · MCP server Read 15 Oct 2026 · retently.com
Enterprise Priced on request yearly custom contract Salesforce two-way integration · custom integrations · SAML 2.0 SSO · 2FA enforcement · role-based access · EU/US/AU data residency Read 15 Oct 2026 · retently.com

Every Retently plan and price →

Strong points and limits

Strong points

  • Measures NPS, CSAT and CES
  • Multiple survey delivery channels
  • Topic grouping and account-level B2B scores
  • REST API, webhooks and MCP server
  • 14-day trial available

Limits

  • No free plan
  • Ecommerce Basic has no API
  • Basic support is limited to knowledge base and email

Who it suits

It serves ecommerce, B2B SaaS, financial-services and property-management teams collecting and acting on customer feedback. API and integration options suit teams connecting survey results to existing tools.

Verdict

Retently combines survey distribution, feedback analysis and workflow integrations. The entry-level paid plan lacks API access, so integration-heavy users may need Ecommerce Pro or Enterprise.

Where Specifiction places it

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