Retently vs Zonka Feedback
Retently
retently.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Retently | Zonka Feedback |
|---|---|---|
| Price from | $99/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Nps Software | 8.6 (#2) | 8.4 (#3) |
| Spec score · Net Promoter Score Software | 8.5 (#5) | 8.4 (#6) |
| Spec score · Customer Feedback Software | 8.4 (#15) | 8.4 (#16) |
| Headquarters | Chisinau, Moldova, and Austin, Texas, United States | Gurugram, Haryana, India |
| Integrations | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Metrics | The platform runs NPS, CSAT and CES surveys and also supports star, emoji and thumbs rating formats. | The product provides NPS, CSAT, and CES survey programs and reporting. |
| Praise: support | GetApp review excerpts praise excellent, fast support that also considers feature requests. | G2 reviewers frequently describe onboarding and support as responsive, proactive, and willing to implement customer suggestions. |
| Rating on Capterra | 4.9 out of 5 from 31 reviews. | 4.8 out of 5 from 68 reviews. |
| Rating on G2 | 4.7 out of 5 from 30 reviews. | 4.7 out of 5 from 85 reviews. |
| Rating on GetApp | 4.9 out of 5 from 31 reviews. | 4.8 out of 5 from 68 reviews. |
| Rating on TrustRadius | 1 out of 10 from 2 reviews. | 9 out of 10 from 3 reviews. |
| Security | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
| Survey channels | It supports email, SMS, links, web embeds, in-app pop-ups, feedback buttons, kiosks and Intercom Messenger surveys. | It collects feedback through email, SMS, WhatsApp, offline, digital channels, website, in-app, and in-product surveys. |
| What it does | Retently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results. | Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop. |
Plans
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.