Skip to content
SPECIFICTION
Get listed

Zonka Feedback

zonkafeedback.com

From $99/mo Free trial WebiOSAndroidAPISelf-hosted
Visit zonkafeedback.com
Spec score 8.4 #3 of 19 in Feedback Analytics Software

What it is

Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.

Spec sheet

What it does
Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop.Read 15 Oct 2026 · help.zonkafeedback.com
Product
Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights.Read 4 Oct 2026 · zonkafeedback.com
Audience
The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams.Read 4 Oct 2026 · zonkafeedback.com
Integrations
Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others.Read 15 Oct 2026 · zonkafeedback.com
Security
The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant.Read 4 Oct 2026 · zonkafeedback.com
Headquarters
Gurugram, Haryana, IndiaRead 28 Sep 2026 · zonkafeedback.com
AI analysis
AI capabilities include sentiment analysis, thematic analysis, impact scoring, entity recognition, automatic tagging, and an AI assistant for questions and root-cause exploration.Read 15 Oct 2026 · zonkafeedback.com
Android app distribution
The Android app supports offline surveys, kiosk use, multilingual forms, graphical reports, alerts, and 10K-plus downloads.Read 15 Oct 2026 · play.google.com
Bootstrapped company
Inc42 describes Zonka Feedback as a bootstrapped company founded in 2014 and reports 35 employees.Read 15 Oct 2026 · inc42.com
Cloud infrastructure
The enterprise page says the service runs on Amazon AWS infrastructure using services including EC2, Lambda, EBS, Auto Scaling, S3, caching, and SES.Read 15 Oct 2026 · zonkafeedback.com
Collection channels
Official materials list email, SMS, WhatsApp, web, in-app, in-product, kiosks, offline collection, links, QR codes, iPad, and Android devices.Read 15 Oct 2026 · zonkafeedback.com
Company legal name
The Google Play listing identifies the developer as Classic Informatics Private Limited.Read 15 Oct 2026 · play.google.com
Custom integrations
The company says custom integrations are supported through APIs and middleware.Read 4 Oct 2026 · zonkafeedback.com
Data hosting
The company offers regional data hosting in the US, Europe, Australia, or India.Read 4 Oct 2026 · zonkafeedback.com
Documentation
The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation.Read 15 Oct 2026 · help.zonkafeedback.com
Enterprise access
Enterprise capabilities include single sign-on and user controls for roles, access, and permissions.Read 4 Oct 2026 · zonkafeedback.com
Feedback operations
Response Inbox, tagging, assignments, internal notes, customer email, tasks, alerts, digests, workflow automation, and case-management functions support closing the loop.Read 15 Oct 2026 · zonkafeedback.com
Feedback workflows
Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking.Read 4 Oct 2026 · zonkafeedback.com
Founders
Zonka identifies Rajiv Mehta and Sonika Mehta as founders in its LinkedIn company updates, while Sonika is described as co-founder and product director.Read 15 Oct 2026 · in.linkedin.com
Free trial
The help center says new accounts receive access to all features for a 14-day free trial.Read 15 Oct 2026 · help.zonkafeedback.com
Independent review summary
GetApp reviewers emphasize easy multi-channel survey creation, useful logic and distribution, clear dashboards, and rapid access to reports.Read 15 Oct 2026 · getapp.com
Limit: device-login restriction
A GetApp reviewer reports restrictions on the number of device logins and a problem where an admin can delete the account owner.Read 15 Oct 2026 · getapp.co.uk
Limit: interface and reporting
G2 feedback mentions navigation or layout friction, limited mass editing of rules, and requests for stronger in-product reporting.Read 15 Oct 2026 · g2.com
Limit: learning curve
G2 reviewers report that advanced automation, custom reporting, and parts of the interface require a learning curve.Read 15 Oct 2026 · g2.com
Limit: missing call-based reviews
One G2 reviewer says the product lacks an in-house review workflow where an employee records feedback during a phone call.Read 15 Oct 2026 · g2.com
Maker and headquarters
LinkedIn lists Zonka Feedback as privately held, headquartered in Gurugram, Haryana, India, with 11–50 employees and founded in 2014.Read 15 Oct 2026 · in.linkedin.com
Metrics
The product provides NPS, CSAT, and CES survey programs and reporting.Read 15 Oct 2026 · zonkafeedback.com
Mobile system requirements
The Apple listing requires iOS/iPadOS 12 or later and macOS 11 or later on Apple silicon Macs.Read 15 Oct 2026 · apps.apple.com
No-code connectivity
Zonka says Zapier connects it to more than 3,000 apps, Integrately to more than 500 apps, and Make provides visual workflows.Read 15 Oct 2026 · zonkafeedback.com
Notable news: AI launch
A LinkedIn post by Rajiv Mehta announced the launch of Zonka’s AI Feedback Intelligence platform in 2025.Read 15 Oct 2026 · linkedin.com
Offline surveys
Its survey app supports offline data collection on iPads and Android tablets and syncs responses when connected.Read 4 Oct 2026 · zonkafeedback.com
On-premises availability
The getting-started documentation lists offline and on-premises distribution among supported survey channels.Read 15 Oct 2026 · help.zonkafeedback.com
Praise: integrations
Reviewers specifically praise Salesforce and Zendesk integrations for connecting feedback to existing workflows.Read 15 Oct 2026 · capterra.com
Praise: support
G2 reviewers frequently describe onboarding and support as responsive, proactive, and willing to implement customer suggestions.Read 15 Oct 2026 · g2.com
Praise: usability and customization
G2 reviewers repeatedly praise easy survey setup, flexible design, customization, real-time responses, and clear dashboards.Read 15 Oct 2026 · g2.com
Public API
The REST API uses admin-generated auth tokens, HTTPS, and region-specific US, EU, India, and Australia base URLs.Read 15 Oct 2026 · apidocs.zonkafeedback.com
Rating on Apple App Store
5.0 out of 5 from 1 rating.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 68 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 85 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 68 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
3.6 out of 5 from 111 reviews.Read 15 Oct 2026 · play.google.com
Rating on TrustRadius
9 out of 10 from 3 reviews.Read 15 Oct 2026 · trustradius.com
Reporting
Reports cover survey, staff, location, NPS, CSAT, CES, trends, word analysis, comparative periods, filtering, scheduling, and PDF export.Read 15 Oct 2026 · zonkafeedback.com
Security claims
Zonka states ISO 27001:2022 certification and GDPR and HIPAA compliance, with SSO, role permissions, and regional hosting.Read 15 Oct 2026 · zonkafeedback.com
Support and onboarding
The pricing page describes tailored onboarding with personalized training and priority expert support as enterprise capabilities.Read 4 Oct 2026 · zonkafeedback.com
Survey builder
The builder supports branding and themes, more than 30 question types, 40-plus templates, skip logic, answer piping, and custom variables.Read 15 Oct 2026 · zonkafeedback.com
Survey channels
It collects feedback through email, SMS, WhatsApp, offline, digital channels, website, in-app, and in-product surveys.Read 4 Oct 2026 · zonkafeedback.com
Survey metrics
The platform supports NPS, CSAT, and CES measurement.Read 4 Oct 2026 · zonkafeedback.com
Web SDK
A JavaScript web client is installed with a code snippet and supports popover, popup, and sidebar widgets plus visitor identification.Read 15 Oct 2026 · developers.zonkafeedback.com
Webhooks
Webhooks can create tickets, trigger emails, create leads, and connect external workflows.Read 15 Oct 2026 · zonkafeedback.com

Plans and prices

Feedback Management $99 a month starting at customer feedback product Read 15 Oct 2026 · g2.com
Feedback Management $199 a month per month cloud SaaS Read 15 Oct 2026 · trustradius.com
Feedback Management $199 a month flat rate per month customizable surveys · integrations · survey logic · email support Read 15 Oct 2026 · getapp.com
AI Feedback Intelligence $399 a month starting at AI feedback intelligence product Read 15 Oct 2026 · g2.com
AI Feedback Intelligence $999 a month per month customizable surveys · integrations · multilingual surveys · survey logic · email/chat support Read 15 Oct 2026 · getapp.com
AI Feedback Intelligence $999 a month per month cloud SaaS Read 15 Oct 2026 · trustradius.com

Every Zonka Feedback plan and price →

Strong points and limits

Strong points

  • Collects feedback across many channels
  • 30+ question types and multilingual surveys
  • AI theme, sentiment, and emotion analysis
  • Offline tablet collection with later syncing
  • Regional hosting and enterprise access controls

Limits

  • Pricing is custom and not listed
  • AI Feedback Intelligence is an add-on to Feedback Management
  • Enterprise onboarding and priority support are described as enterprise capabilities
  • Offline collection is limited to iPads and Android tablets

Who it suits

Zonka Feedback suits customer-experience, product, support, and frontline teams handling customer or employee feedback. It also fits organizations needing offline collection, regional hosting, or enterprise access controls.

Verdict

Zonka Feedback covers survey creation, multi-channel collection, AI analysis, and operational follow-up in one platform. Custom pricing and plan-specific capabilities should be clarified before choosing a package.

Where Specifiction places it

Alternatives to Zonka FeedbackAll alternatives →