feedback.tools vs Zonka Feedback
feedback.tools
feedback.toolsZonka Feedback
zonkafeedback.comSide by side
| Figure | feedback.tools | Zonka Feedback |
|---|---|---|
| Price from | $2.92/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Feedback Analytics Software | 8.1 (#4) | 8.4 (#3) |
| Spec score · Survey API Software | 8.2 (#16) | 8.4 (#15) |
| AI analysis | AI sorts open-ended answers into bugs, feature requests, and emotions, with the exact quote for each finding. | AI capabilities include sentiment analysis, thematic analysis, impact scoring, entity recognition, automatic tagging, and an AI assistant for questions and root-cause exploration. |
| Audience | The product describes itself as designed for SaaS and apps, including founders, product teams, and customer success teams. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Collection channels | Feedback can be collected through web popups, inline surveys, email, mobile apps, direct links, QR codes, and forwarded email. | Official materials list email, SMS, WhatsApp, web, in-app, in-product, kiosks, offline collection, links, QR codes, iPad, and Android devices. |
| Integrations | Listed integrations include webhooks, Slack, Discord, and GitHub. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | feedback.tools is a customer feedback analytics platform for collecting and analyzing user feedback. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Reporting | The product includes an insights dashboard, a response inbox, and a weekly AI digest. | Reports cover survey, staff, location, NPS, CSAT, CES, trends, word analysis, comparative periods, filtering, scheduling, and PDF export. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
feedback.tools
feedback.tools has no write-up on Specifiction yet; its figures are above.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.