Pisano vs Zonka Feedback
Pisano
pisano.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Pisano | Zonka Feedback |
|---|---|---|
| Price from | $0.01/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Feedback Analytics Software | 8.6 (#1) | 8.4 (#3) |
| Documentation | The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. | The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation. |
| Integrations | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Metrics | Built-in reporting covers NPS, CSAT and CES metrics. | The product provides NPS, CSAT, and CES survey programs and reporting. |
| Product | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.7 out of 5 from 85 reviews. |
| Security | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
| What it does | Pisano is an end-to-end experience-management platform for collecting, analyzing and acting on customer feedback. | Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop. |
Plans
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.