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Pisano

pisano.com

From $0.01/mo WebiOSAndroidAPISelf-hosted
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Spec score 8.6 #1 of 19 in Feedback Analytics Software

Spec sheet

What it does
Pisano is an end-to-end experience-management platform for collecting, analyzing and acting on customer feedback.Read 15 Oct 2026 · pisano.com
Product
Pisano is an experience management platform for Voice of Customer and Voice of Employee programs.Read 8 Oct 2026 · pisano.com
Deployment
Pisano says its packages support getting started either on-premise or in the cloud.Read 8 Oct 2026 · pisano.com
API
Pisano publishes API documentation at api.pisano.co and provides link-sharing endpoints for generating personalized feedback links.Read 15 Oct 2026 · pisano.com
Integrations
Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML.Read 15 Oct 2026 · pisano.com
Security
Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas.Read 8 Oct 2026 · trust.pisano.com
Support
Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager.Read 15 Oct 2026 · pisano.com
AI assistant
Leo is a generative-AI XM assistant for analyzing feedback, generating insights and supporting decisions.Read 15 Oct 2026 · pisano.com
AI privacy
Pisano states that AI processing masks personal information, uses encryption and access controls, and keeps customer-specific model data isolated.Read 15 Oct 2026 · pisano.com
Analytics
Analytics include sentiment analysis, text analytics and root-cause analysis.Read 15 Oct 2026 · pisano.com
Automation
Workflows can trigger alerts, actions, escalations and personalized messages from feedback conditions.Read 15 Oct 2026 · pisano.com
Company facts
LinkedIn describes Pisano as a privately held software-development company founded in 2016, headquartered in London, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Dashboards
No-code dashboards and customizable reports are provided for monitoring experience performance.Read 15 Oct 2026 · pisano.com
Documentation
The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support.Read 15 Oct 2026 · pisano.com
Experience signals
Pisano combines structured, unstructured, behavioral and indirect signals from customers, employees and B2B stakeholders.Read 15 Oct 2026 · pisano.com
Feedback channels
The platform collects feedback through email, SMS, WhatsApp, kiosks, web widgets, QR codes, and mobile apps.Read 8 Oct 2026 · pisano.com
Feedback management
A centralized inbox automatically tags, categorizes, and assigns real-time feedback, with role-based access for teams.Read 8 Oct 2026 · pisano.com
Funding news
Wesley Clover reported on 16 October 2020 that Pisano raised US$2.5 million led by Elevator Ventures.Read 15 Oct 2026 · wesleyclover.com
Information security
The information-security policy commits to an ISO/IEC 27001-aligned ISMS and confidentiality, integrity and availability controls.Read 15 Oct 2026 · pisano.com
iOS SDK capabilities
The SDK supports Swift and Objective-C, event tracking, multilingual forms, health checks, cancellation, session isolation and Keychain credential storage.Read 15 Oct 2026 · github.com
iOS SDK licence
The public Pisano iOS SDK repository is MIT licensed.Read 15 Oct 2026 · github.com
iOS SDK requirements
The iOS SDK requires iOS 12 or later, Xcode 12 or later and Swift 5 or later.Read 15 Oct 2026 · github.com
Journey mapping
The product supports customer-journey visualization and mapping.Read 15 Oct 2026 · pisano.com
Legal entity
UK Companies House lists PISANO LIMITED as an active private company incorporated on 18 September 2017.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
Limit: sparse independent evidence
SelectHub notes that Pisano has limited user reviews, making drawbacks difficult to assess; Software Advice lists no reviews and GetApp shows zero reviews.Read 15 Oct 2026 · selecthub.com
Metrics
Built-in reporting covers NPS, CSAT and CES metrics.Read 15 Oct 2026 · pisano.com
Mobile app
Pisano's App Store listing describes an iPhone and iPad app for viewing and managing customer feedback, messaging customers, and receiving push notifications.Read 8 Oct 2026 · apps.apple.com
Omnichannel collection
The platform collects feedback through email, SMS, web, mobile, tablets, QR codes and other offline touchpoints.Read 15 Oct 2026 · pisano.com
Praise: usability and integrations
SelectHub's synthesis of user feedback highlights a user-friendly interface, seamless CRM and marketing integrations, omnichannel real-time feedback and fast implementation.Read 15 Oct 2026 · selecthub.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
5.0 out of 5 from 239 reviewsRead 15 Oct 2026 · gartner.com
Rating on Gartner product listing
5.0 out of 5 from 286 reviewsRead 15 Oct 2026 · gartner.com
Salesforce integration
The Salesforce connector can trigger surveys and send feedback back through webhooks, with documented API rate limits and retries.Read 15 Oct 2026 · pisano.com
SDKs
Official mobile guidance links to iOS, Android, Flutter and React Native SDK examples.Read 15 Oct 2026 · pisano.com
Security certifications
The Trust Center lists SOC 2 Type 1, SOC 2 Type 2, ISO 27001 and penetration-testing reports, with access requested from Pisano.Read 15 Oct 2026 · trust.pisano.com
Self-hosting
Official integration documentation references on-premise customers and configurable API hosts.Read 15 Oct 2026 · pisano.com
Survey design
Users can create unlimited surveys with branching and multiple question formats.Read 15 Oct 2026 · pisano.com
Ticket limitation
Manual ticket creation is currently unavailable; tickets must be generated by workflows.Read 15 Oct 2026 · pisano.com
Ticket Manager
Ticket Manager creates tickets automatically from qualifying feedback and routes them through queues, teams and status workflows.Read 15 Oct 2026 · pisano.com
Who it serves
Pisano describes its platform as designed for modern enterprises and lists industry solutions including banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.Read 8 Oct 2026 · pisano.com

Plans and prices

Basic $0.01 a month per user/month listing does not state limits Read 15 Oct 2026 · softwareadvice.com
Modular packages Priced on request Unlimited survey creation and feedback collection · no caps on users, surveys, or dashboard templates · support and training included · additional modules available Read 8 Oct 2026 · pisano.com
Pisano platform modular packages Priced on request unlimited survey creation and feedback collection · core VoC features included · modular add-ons · support and training included Read 15 Oct 2026 · pisano.com

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