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SPECIFICTION
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Kapiche

kapiche.com

From $2/mo WebAPI
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Spec score 7.5 #11 of 27 in Text Analysis Software

Spec sheet

Product
Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence.Read 7 Oct 2026 · kapiche.com
Audience
Kapiche describes its intended users as customer experience and customer support leaders, executives, and product teams.Read 7 Oct 2026 · kapiche.com
Integrations
Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams.Read 7 Oct 2026 · kapiche.com
Security
Kapiche says it encrypts data in transit and at rest and holds a SOC 2 Type II report that it provides under NDA on request.Read 7 Oct 2026 · kapiche.com
Compliance
Kapiche states that it has industry-specific compliance capabilities including HIPAA, PCI, and GDPR.Read 7 Oct 2026 · kapiche.com
Support
Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting.Read 7 Oct 2026 · help.kapiche.com
Founded
2016Read 28 Sep 2026 · kapiche.com
AI assistant connection
Kapiche offers an MCP server that lets compatible assistants query customer feedback, subject to site access and permissions.Read 7 Oct 2026 · help.kapiche.com
AI enrichment
Its AI enrichment automatically tags and classifies conversations by reason for contact, sentiment, escalation risk, and satisfaction signals.Read 7 Oct 2026 · kapiche.com
Data ingestion
Kapiche supports project data uploaded from CSV or XLSX files as well as data brought in through integrations.Read 7 Oct 2026 · help.kapiche.com
Plan limits
The pricing page lists project row and field limits, creator and explorer seat counts, and unlimited viewer seats for its fixed tiers.Read 7 Oct 2026 · kapiche.com
Predictive insights
Kapiche says it can identify at-risk customers and emerging issues from conversation patterns to predict churn.Read 7 Oct 2026 · kapiche.com
Quality assurance
Kapiche's AI-powered QA scores conversations against custom quality frameworks and analyzes empathy, resolution, and compliance.Read 7 Oct 2026 · kapiche.com

Plans and prices

Bronze $2 a month 50,000 rows per project · 10 fields per project · CX integration · 2 creator seats · 5 explorer seats · unlimited viewer seats Read 7 Oct 2026 · kapiche.com
Custom Priced on request Talk to sales Custom rows and fields per project · custom additional data sources and seats · unlimited viewer seats Read 7 Oct 2026 · kapiche.com
Gold Priced on request Talk to sales 250,000 rows per project · 30 fields per project · CX integration · 2 additional data sources · 6 creator seats · 15 explorer seats · unlimited viewer seats Read 7 Oct 2026 · kapiche.com
Silver Priced on request Talk to sales 100,000 rows per project · 20 fields per project · CX integration · 1 additional data source · 4 creator seats · 10 explorer seats · unlimited viewer seats Read 7 Oct 2026 · kapiche.com

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