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SPECIFICTION
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Chattermill

chattermill.com

WebAPI
Visit chattermill.com
Spec score 8.0 #6 of 26 in Experience Management Software

What it is

Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.

Spec sheet

Purpose
Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments.Read 7 Oct 2026 · chattermill.com
Audience
The platform is presented for enterprise CX, insights, product, and customer support teams.Read 7 Oct 2026 · chattermill.com
API
The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system.Read 7 Oct 2026 · chattermill.com
Integrations
Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API.Read 7 Oct 2026 · chattermill.com
Security
Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA.Read 7 Oct 2026 · chattermill.com
Headquarters
Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom.Read 7 Oct 2026 · chattermill.com
Founded
2015Read 28 Sep 2026 · chattermill.com
AI agent connections
Chattermill supports connecting customer intelligence to AI agents through MCP, including Claude and ChatGPT.Read 7 Oct 2026 · chattermill.com
AI agents
Chattermill connects customer intelligence to Claude, ChatGPT, and other MCP-compatible agents.Read 7 Oct 2026 · chattermill.com
AI analysis
Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes.Read 7 Oct 2026 · chattermill.com
AI data use
Chattermill says customer data is used only to train that customer's own taxonomy and is not used to train models for other parties.Read 7 Oct 2026 · chattermill.com
Alerts
Chattermill can route real-time issue alerts to Slack, email, Jira, and other destinations.Read 7 Oct 2026 · chattermill.com
Analysis
Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes.Read 7 Oct 2026 · chattermill.com
Data residency
Chattermill says its platform is hosted on Google Cloud Platform, with UK/EU data residency standard and US data residency available.Read 7 Oct 2026 · chattermill.com
Feedback sources
The platform connects with 65+ feedback channels, including surveys, reviews, support, social media, and voice calls.Read 7 Oct 2026 · chattermill.com
Intended teams
Chattermill describes the platform as serving CX, product, insights, voice of customer, and customer support teams.Read 7 Oct 2026 · chattermill.com
Languages
The platform overview says Chattermill analyzes feedback in more than 100 languages with automated translation and transcription.Read 7 Oct 2026 · chattermill.com
PII redaction
Chattermill says it automatically redacts personally identifiable information from feedback at ingestion, before storage or processing.Read 7 Oct 2026 · chattermill.com
Proactive insights
Lyra Agent monitors voice of customer data and automatically surfaces feedback trends and signals.Read 7 Oct 2026 · chattermill.com
Reporting
Users can create custom reports with advanced filters and visualizations and add them to dashboards.Read 7 Oct 2026 · chattermill.com
Security certifications
Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA.Read 7 Oct 2026 · chattermill.com

Plans and prices

Custom pricing Priced on request Contact sales for a tailored quote Read 7 Oct 2026 · chattermill.com

Every Chattermill plan and price →

Strong points and limits

Strong points

  • Analyzes feedback in more than 100 languages
  • Connects to 65+ feedback channels
  • Routes real-time alerts to Slack, email, and Jira
  • Offers custom reports and dashboards

Limits

  • Pricing is available on request
  • The listed audience is enterprise teams

Who it suits

Chattermill is intended for enterprise CX, insights, product, and customer-support teams that need to analyze feedback across multiple channels. Its reporting and alerting tools may suit teams that want to track feedback trends and route issues.

Verdict

Chattermill combines feedback analysis, reporting, and issue alerts with connections to feedback channels and AI agents. Teams should request a quote and check whether its enterprise focus fits their needs.

Where Specifiction places it

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