Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 27 as of 4 October 2026, ahead of Checkbox Voice of Customer and Qualtrics. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is Checkbox Voice of Customer at $30/mo.
Customer experience analytics tools help make sense of interactions, feedback, and customer journeys. Compare interaction analytics and journey analysis, then look at feedback channels to see which customer signals each entry covers. Sentiment analysis and text analytics offer further ways to compare the available analysis, while data retention clarifies another aspect of handling information. Free-plan availability and paid-from pricing provide cost context. Entries include Fullstory, Checkbox Voice of Customer, and Qualtrics. Consider which feedback sources and forms of analysis are most relevant to the questions you need to answer.
27 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
27ranked
4free plans on this page
$30/molowest paid tier
4 Oct 2026last checked
Input list Customer Experience Analytics Software 25 channels on this page · 51 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromSentiment analysisJourney analysisInteraction analyticsFeedback channelsText analyticsData retention Spec sheet Score
01 Fullstory Free planYesPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 7.8
02 Checkbox Voice of Customer Free planNoPaid from30/user/moSentiment analysisYesJourney analysisYesInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 7/8spec lines stated 6.9
03 Qualtrics Free planYesPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.9
04 Clootrack Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 4/8spec lines stated 6.8
05 Alida Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.7
06 Contentsquare Free planYesPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.7
07 QuestionPro Free planYesPaid from83/user/moSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 2/8spec lines stated 6.7
08 Verint CX Analytics Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisYesInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 5/8spec lines stated 6.7
09 Level AI Contact Center Analytics Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.6
10 LivePerson Conversational Cloud Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisYesInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 5/8spec lines stated 6.5
11 CallMiner Eureka Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.4
12 Glassbox Free plannot statedPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 0/8spec lines stated 6.4
13 LivePerson Analytics Studio Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisYesInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 5/8spec lines stated 6.2
14 Thematic Free planNoPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 2/8spec lines stated 6.2
15 Woopra Free planNoPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 6.0
16 Orvera AI Voice of Customer Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisYesInteraction analyticsYesFeedback channelsomnichannelText analyticsYesData retentionnot stated 5/8spec lines stated 5.8
17 Adobe Customer Journey Analytics Free planNoPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.7
18 Quantum Metric Free planNoPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.7
19 Chattermill Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.6
20 InMoment Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.6
21 OpenText Contact Center Analytics Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.6
22 Keatext Free planNoPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 2/8spec lines stated 5.5
23 Medallia Free plannot statedPaid fromnot statedSentiment analysisYesJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.4
24 Sprinklr Service Free planNoPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 1/8spec lines stated 5.4
25 Forsta Visualizations Free plannot statedPaid fromnot statedSentiment analysisnot statedJourney analysisnot statedInteraction analyticsnot statedFeedback channelsnot statedText analyticsnot statedData retentionnot stated 0/8spec lines stated 5.2
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Sentiment analysis | Journey analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Fullstory | 7.8 | Free plan | Free | Yes | — | — | — |
| 2 | Checkbox Voice of Customer | 6.9 | No | $30/mo | No | 30 /user/mo | Yes | Yes |
| 3 | Qualtrics | 6.9 | Free plan | $420/mo | Yes | — | — | — |
| 4 | Clootrack | 6.8 | No | — | — | — | Yes | — |
| 5 | Alida | 6.7 | No | — | — | — | Yes | — |
| 6 | Contentsquare | 6.7 | Free plan | Free | Yes | — | — | — |
| 7 | QuestionPro | 6.7 | Free plan | $83/mo | Yes | 83 /user/mo | — | — |
| 8 | Verint CX Analytics | 6.7 | No | — | — | — | Yes | Yes |
| 9 | Level AI Contact Center Analytics | 6.6 | No | — | — | — | Yes | — |
| 10 | LivePerson Conversational Cloud | 6.5 | No | — | — | — | Yes | Yes |
| 11 | CallMiner Eureka | 6.4 | No | — | — | — | Yes | — |
| 12 | Glassbox | 6.4 | No | — | — | — | — | — |
| 13 | LivePerson Analytics Studio | 6.2 | No | — | — | — | Yes | Yes |
| 14 | Thematic | 6.2 | No | $2083.33/mo | No | — | Yes | — |
| 15 | Woopra | 6.0 | No | $999/mo | No | — | — | — |
| 16 | Orvera AI Voice of Customer | 5.8 | No | — | — | — | Yes | Yes |
| 17 | Adobe Customer Journey Analytics | 5.7 | No | — | No | — | — | — |
| 18 | Quantum Metric | 5.7 | No | — | No | — | — | — |
| 19 | Chattermill | 5.6 | No | — | — | — | Yes | — |
| 20 | InMoment | 5.6 | No | — | — | — | Yes | — |
| 21 | OpenText Contact Center Analytics | 5.6 | No | — | — | — | Yes | — |
| 22 | Keatext | 5.5 | No | — | No | — | Yes | — |
| 23 | Medallia | 5.4 | No | — | — | — | Yes | — |
| 24 | Sprinklr Service | 5.4 | No | — | No | — | — | — |
| 25 | Forsta Visualizations | 5.2 | No | — | — | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on Specifiction?
Fullstory is ranked #1 of 27 with a score of 7.8. Checkbox Voice of Customer is second and Qualtrics third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Checkbox Voice of Customer has the lowest first paid tier we found: $30/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.
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