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Glassbox

glassbox.com

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Spec score 7.7 #11 of 28 in Customer Experience Analytics Software

What it is

Glassbox captures and analyzes digital interactions across websites and mobile apps. Session recordings automatically collect user interactions and technical events, then provide video-like replays. Analytics cover customer journeys, mobile apps, performance, products, funnels, struggles and errors, and interaction maps. Rage-click detection identifies repeated clicks, while mobile capture covers app experiences. Insights Assistant can summarize sessions and search by parameters. Tagless capture is intended to reduce configuration work and can import tags from existing tools. Named integrations include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely. Deployment options include single-tenant AWS or Azure, multi-tenant cloud, and on-premises. Sensitive data is masked by default. Role-based controls, audit logs, and SSO with multifactor authentication are listed. Plans are priced on request.

Spec sheet

Purpose
Glassbox captures and analyzes digital interactions across websites and mobile apps to help organizations understand customer experience.Read 9 Oct 2026 · glassbox.com
Intended users
The pricing page frames packages for production operations, marketing or business, and product teams, with distinct session volumes and analytics retention periods.Read 9 Oct 2026 · glassbox.com
Deployment
Deployment options include single-tenant AWS or Microsoft Azure cloud, multi-tenant cloud and on-premises.Read 9 Oct 2026 · glassbox.com
Integrations
The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools.Read 9 Oct 2026 · glassbox.com
Compliance
Glassbox states it is SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701 and ISO 42001 certified and lists HIPAA, GLBA, PCI, CCPA and GDPR among relevant privacy regulations.Read 9 Oct 2026 · glassbox.com
Support
Glassbox says its expert technical support is available 24x7 and it provides unlimited training for every user at no cost.Read 9 Oct 2026 · glassbox.com
Founded
2010Read 23 Sep 2026 · glassbox.com
Access security
Glassbox describes role-based access controls with audit logs and SSO with multi-factor authentication via SAML 2.0 or an identity provider.Read 9 Oct 2026 · glassbox.com
AI assistant
Glassbox Insights Assistant can summarize sessions and search for sessions by parameters.Read 9 Oct 2026 · glassbox.com
Analytics
Glassbox includes customer journey, mobile app, performance, product, funnel, struggle and error, and interaction map analytics.Read 9 Oct 2026 · glassbox.com
Company history
Glassbox says its founders envisioned the platform in 2010 and the company was incorporated as Clarisite in Israel that year.Read 9 Oct 2026 · glassbox.com
Mobile capture
YesRead 21 Sep 2026 · glassbox.com
Privacy controls
Sensitive information is masked by default, and customers can omit or mask additional data and control who can access it.Read 9 Oct 2026 · glassbox.com
Rage-click detection
YesRead 21 Sep 2026 · glassbox.com
Session recordings
YesRead 21 Sep 2026 · glassbox.com
Session replay
The platform automatically captures user interactions and technical events and provides video-like replays of sessions.Read 9 Oct 2026 · glassbox.com
Tagless capture
Glassbox says its tagless data capture reduces configuration work and can import tags from existing tools.Read 9 Oct 2026 · glassbox.com

Plans and prices

Marketing/Business Priced on request 3M monthly sessions · 10% session replay · 3 months replay retention · 13 months analysis retention Read 9 Oct 2026 · glassbox.com
Product Priced on request 3M monthly sessions · 10% session replay · 3 months replay retention · 6 months analysis retention Read 9 Oct 2026 · glassbox.com
Production Operation Priced on request 2M monthly sessions · 100% session replay · 1 month replay retention · 1 month analysis retention Read 9 Oct 2026 · glassbox.com

Every Glassbox plan and price →

Strong points and limits

Strong points

  • Session replay with technical events
  • Rage-click detection and mobile capture
  • Broad journey and funnel analytics
  • Cloud, multi-tenant, and on-premises deployment
  • 24x7 support and unlimited training

Limits

  • Pricing requires a request
  • No free plan
  • Plan retention ranges from one to three months
  • Session volumes are capped by plan

Who it suits

Glassbox suits production operations, marketing or business, and product teams analyzing web and mobile customer experiences. It fits organizations needing replay, analytics, privacy controls, and flexible deployment.

Verdict

Glassbox combines interaction capture, replay, analytics, and access controls across web and mobile channels. Its three plans specify session volumes and replay retention, while pricing remains available only on request.

Where Specifiction places it

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