Alternatives to Glassbox

Checkbox Voice of Customer

Checkbox Voice of Customer suits organizations and teams gathering feedback across digital channels and measuring customer sentiment or journeys.

Adobe Customer Journey Analytics

Adobe describes it for enterprise teams aligning marketing, product, and analytics around cross-channel customer data.

Fullstory

Fullstory suits teams analyzing behavior across websites, web apps, and mobile apps.

Alida

Alida is aimed at UX and product teams, researchers, and research operations teams working with research communities.

Qualtrics

The free account suits an individual needing a small survey allowance.

Quantum Metric

The pricing page describes plans for enterprises using the platform across multiple digital properties, teams, and use cases.

Chattermill

Chattermill is intended for enterprise CX, insights, product, and customer-support teams that need to analyze feedback across multiple channels.

Clootrack

Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.

Level AI Contact Center Analytics

It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

CallMiner Eureka

Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

QuestionPro suits individuals and teams that need to create surveys and review response analytics.

Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

It suits organizations, business leaders, analysts, and IT developers working to understand contact-center trends and customer behavior.