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SPECIFICTION
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Thematic

getthematic.com

From $2,083.33/mo WebAPI
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Spec score 7.1 #15 of 27 in Text Analysis Software

Spec sheet

Purpose
Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams.Read 3 Oct 2026 · getthematic.com
Integrations
Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake.Read 3 Oct 2026 · getthematic.com
Security
Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit.Read 3 Oct 2026 · getthematic.com
Support
The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team.Read 3 Oct 2026 · getthematic.com
Founded
2017Read 28 Sep 2026 · getthematic.com
Answers and workflows
The platform includes natural-language Thematic Answers and workflows for routing insights to teams and tools.Read 3 Oct 2026 · getthematic.com
Company history
Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics.Read 3 Oct 2026 · getthematic.com
Data fit
Thematic says it works best with at least 2,000 rows of verbatims.Read 3 Oct 2026 · getthematic.com
Data handling
Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion.Read 3 Oct 2026 · getthematic.com
Hosting and access
Thematic says it hosts data in a preferred US, EU, or Australia region and offers role-based permissions and SAML 2.0 single sign-on.Read 3 Oct 2026 · getthematic.com
Impact scoring
The Scoring Agent generates predicted NPS, churn propensity, and effort scores from unstructured feedback without waiting for survey data.Read 3 Oct 2026 · getthematic.com
Integration fees
The pricing page says one-click integrations and CSV uploads have no additional cost, and data can also be pushed through the API.Read 3 Oct 2026 · getthematic.com
Theme analysis
The platform automatically turns comments and chats into themes, sentiment, and synthetic scores, and lets users validate and refine the analysis in a Theme Editor.Read 3 Oct 2026 · getthematic.com

Plans and prices

Foundation $25,000 a year $25,000 per year Up to 25,000 comments · Up to 3 datasets · Full platform access · 24/7 support · Assigned Customer Success Manager Read 3 Oct 2026 · getthematic.com
Enterprise Priced on request Let us prepare a customized proposal for you. Custom comment volume · Custom datasets · Comment volume discounts · Tailored onboarding · Country specific rates · Complete security support · Partnership level of support Read 3 Oct 2026 · getthematic.com

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