Best Speech Analytics Software in 2026
Updated
In short: Twilio Segment is ranked #1 of 32 as of 5 October 2026, ahead of Jiminny and Symbl.ai. The best-ranked option with a free plan is Symbl.ai. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Conversation review can support analysis, coaching, and oversight, but the relevant capabilities vary between tools. Compared on analysis mode, sentiment analysis, coaching features, compliance monitoring, supported languages, data retention, free plan, and paid from, these entries offer concrete points to assess against your team's needs. Twilio Segment and Jiminny appear among the options, as do Symbl.ai and Avoma. Consider what kind of analysis you need, whether compliance monitoring or coaching is central, and how language support and data retention fit your work. Plan availability and the starting paid price offer further context when comparing potential fits.
32 speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
32ranked
3free plans on this page
$0.01/molowest paid tier
5 Oct 2026last checked
Input list Speech Analytics Software 25 channels on this page · 58 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromAnalysis modeSentiment analysisCompliance monitoringCoaching featuresSupported languagesData retention Spec sheet Score
01 Twilio Segment Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 7.6
02 Jiminny Free planYesPaid from42/user/moAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 2/8spec lines stated 7.4
03 Symbl.ai Free planYesPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 5/8spec lines stated 7.2
04 Avoma Free planYesPaid from19/user/moAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 2/8spec lines stated 7.1
05 Feelingstream Free plannot statedPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.9
06 SESTEK Text-to-Speech Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.9
07 ExecVision Free plannot statedPaid fromnot statedAnalysis modepost-callSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.8
08 CTM Conversation Intelligence Free planNoPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringnot statedCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.7
09 Gong Forecast Free planNoPaid fromnot statedAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.7
10 QEval Free plannot statedPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.7
11 AgentAssist Free plannot statedPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.6
12 Level AI Contact Center Analytics Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 0/8spec lines stated 6.6
13 Salesloft Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 0/8spec lines stated 6.6
14 ZyroAI Speech Analytics Free plannot statedPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.6
15 Revenue.io Free planNoPaid fromnot statedAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.5
16 Balto QA Free plannot statedPaid fromnot statedAnalysis modebothSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.4
17 CallMiner Eureka Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.4
18 Vonage Conversation Analyzer Free plannot statedPaid fromnot statedAnalysis modepost-callSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 4/8spec lines stated 6.4
19 Twilio Conversation Intelligence Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.3
20 Verint Speech Analytics Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.3
21 Clari Copilot Free planNoPaid fromnot statedAnalysis modenot statedSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 1/8spec lines stated 6.2
22 Daisee Free planNoPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 2/8spec lines stated 6.2
23 Thematic Free planNoPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 2/8spec lines stated 6.2
24 CallScriber Free plannot statedPaid fromnot statedAnalysis modenot statedSentiment analysisYesCompliance monitoringYesCoaching featuresYesSupported languagesnot statedData retentionnot stated 3/8spec lines stated 6.1
25 Vocalyze Free planNoPaid fromnot statedAnalysis modepost-callSentiment analysisnot statedCompliance monitoringnot statedCoaching featuresnot statedSupported languagesnot statedData retentionnot stated 2/8spec lines stated 6.1
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Analysis mode | Sentiment analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Twilio Segment | 7.6 | Free plan | $120/mo | — | — | — | Yes |
| 2 | Jiminny | 7.4 | No | $42/mo | Yes | 42 /user/mo | — | — |
| 3 | Symbl.ai | 7.2 | Free plan | Free | Yes | — | both | Yes |
| 4 | Avoma | 7.1 | Free plan | $19/mo | Yes | 19 /user/mo | — | — |
| 5 | Feelingstream | 6.9 | No | — | — | — | both | Yes |
| 6 | SESTEK Text-to-Speech | 6.9 | No | — | — | — | — | Yes |
| 7 | ExecVision | 6.8 | No | — | — | — | post-call | Yes |
| 8 | CTM Conversation Intelligence | 6.7 | No | $79/mo | No | — | both | Yes |
| 9 | Gong Forecast | 6.7 | No | — | No | — | — | — |
| 10 | QEval | 6.7 | No | — | — | — | both | Yes |
| 11 | AgentAssist | 6.6 | No | — | — | — | both | Yes |
| 12 | Level AI Contact Center Analytics | 6.6 | No | — | — | — | — | — |
| 13 | Salesloft | 6.6 | No | — | — | — | — | — |
| 14 | ZyroAI Speech Analytics | 6.6 | No | — | — | — | both | Yes |
| 15 | Revenue.io | 6.5 | No | — | No | — | — | — |
| 16 | Balto QA | 6.4 | No | — | — | — | both | Yes |
| 17 | CallMiner Eureka | 6.4 | No | — | — | — | — | Yes |
| 18 | Vonage Conversation Analyzer | 6.4 | No | — | — | — | post-call | Yes |
| 19 | Twilio Conversation Intelligence | 6.3 | No | $0.01/mo | — | — | — | Yes |
| 20 | Verint Speech Analytics | 6.3 | No | — | — | — | — | Yes |
| 21 | Clari Copilot | 6.2 | No | — | No | — | — | — |
| 22 | Daisee | 6.2 | No | $99/mo | No | — | — | Yes |
| 23 | Thematic | 6.2 | No | $2083.33/mo | No | — | — | Yes |
| 24 | CallScriber | 6.1 | No | — | — | — | — | Yes |
| 25 | Vocalyze | 6.1 | No | — | No | — | post-call | — |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which speech analytics software is ranked first on Specifiction?
Twilio Segment is ranked #1 of 32 with a score of 7.6. Jiminny is second and Symbl.ai third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.