Observe.AI Conversation Intelligence

Spec sheet

Product

Observe.AI is an agentic AI platform for customer experience that automates conversations, guides human agents, and evaluates 100% of interactions.Read 30 Sep 2026 · observe.ai

Integrations

Observe.AI offers 250+ enterprise integrations connecting CCaaS, CRM, BI, data lakes, APIs, and MCP.Read 30 Sep 2026 · observe.ai

Headquarters

Redwood City, California, USARead 28 Sep 2026 · observe.ai

Founded

2017Read 28 Sep 2026 · observe.ai

Auto QA

Auto QA evaluates every call and chat against a rubric and links scores to transcript moments.Read 30 Sep 2026 · observe.ai

Buying model

Observe.AI is sold directly to enterprises through its sales team and has no public self-serve tier.Read 30 Sep 2026 · observe.ai

Customer agents

AI Agents for Customers resolve inquiries end to end across voice and chat.Read 30 Sep 2026 · observe.ai

Data residency

Data residency and storage regions listed are the United States, Canada, European Union, and Australia.Read 30 Sep 2026 · observe.ai

Frontline agents

AI Agents for Frontline Teams guide human agents in real time with context, next-best actions, and automated actions.Read 30 Sep 2026 · observe.ai

Interaction intelligence

The platform analyzes 100% of conversations, scores quality, extracts signals, and stitches interactions into customer journeys.Read 30 Sep 2026 · observe.ai

Operations agents

AI Agents for Operations evaluate interactions, generate coaching, and surface operational insights.Read 30 Sep 2026 · observe.ai

Reliability

Observe.AI states high availability of at least 99.9% uptime, 24/7 monitoring, and multi-LLM failover.Read 30 Sep 2026 · observe.ai

Retention

The listed default retention is 13 months and is configurable.Read 30 Sep 2026 · observe.ai

Security certifications

The platform states that it is SOC 2 Type II, HIPAA, ISO 27001, ISO 42001, PCI Level 1, and HITRUST r2 certified or compliant as applicable.Read 30 Sep 2026 · observe.ai

Security controls

Security controls include encryption, PII/PCI/PHI redaction, SSO, MFA, granular RBAC, and BYOK/KYOK.Read 30 Sep 2026 · observe.ai

Target customers

Observe.AI serves enterprise contact-center organizations, particularly in banking, healthcare, insurance, transportation, travel and hospitality, and utilities.Read 30 Sep 2026 · observe.ai

Plans and prices

Every Observe.AI Conversation Intelligence plan and price →

Where Specifiction places it

• Support Analytics#13 of 257.1
• Speech Analytics Software#17 of 307.1
• Contact Center Analytics Software#18 of 307.0
• Call Center Speech Analytics Software#23 of 377.0
• Customer Interaction Analytics Software#20 of 296.9
• Contact Center Quality Assurance Software#19 of 246.9
• Call Center Quality Management Software#21 of 247.0