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Best Call Center Speech Analytics Software in 2026

When call reviews need to reveal patterns across conversations, speech analytics tools offer features for examining calls and supporting agent coaching. Compared on agent coaching tools, automatic topic detection, compliance monitoring, live call analysis, sentiment analysis, and supported languages, the entries let you weigh different aspects of call analysis.

  1. 01 MiaRec

    MiaRec suits contact centers and AI-adopting teams seeking an organization-level view of customer conversations.

    From $25/mo Free trial Web · Windows · Linux · API
    8.9 Visit Specs
  2. 02 Convin

    Convin suits contact center teams that need conversation recording and analysis across several channels or languages.

    Free plan Web · iOS · Android · API
    8.8 Visit Specs
  3. 03 DialConnection Speech Analytics
    Free plan Web · Windows · Android · API
    8.8 Visit Specs
  4. 04 MaxContact Auto QA

    It suits contact centre teams seeking automated quality monitoring, compliance checks, and coaching signals across calls, chats, and email.

    From £80/mo Free trial Web · Windows · API · Browser extension
    8.8 Visit Specs
  5. 05 3CLogic
    Free trial Web · API · Self-hosted
    8.7 Visit Specs
  6. 06 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    From $12,500/mo Web · API · Browser extension
    8.5 Visit Specs
  7. 07 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    From $24/mo Free trial Web · API
    8.3 Visit Specs
  8. 08 AmplifAI Quality Assurance

    It suits QA analysts, team leaders, BPO partners, and quality leaders overseeing customer interactions across channels.

    Web · API · Self-hosted
    7.9 Visit Specs
  9. 09 Balto QA
    Web · Windows · macOS · API
    7.8 Visit Specs
  10. 10 CallSea

    CallSea is aimed at businesses running phone sales, debt collection, appointment setting, customer service, or medical campaigns.

    Free trial Web · API
    7.8 Visit Specs
  11. 11 Daisee
    From $99/mo Web
    7.7 Visit Specs
  12. 12 Feelingstream
    Web · Windows · macOS · API
    7.7 Visit Specs
  13. 13 Level AI Contact Center Analytics

    It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

    Web · API
    7.7 Visit Specs
  14. 14 Voiso
    From $24/mo Web
    7.7 Visit Specs
  15. 15 Happitu
    From $250/mo Web
    7.6 Visit Specs
  16. 16 QEval

    QEval suits contact centers that want to score human and AI interactions on the same scorecard.

    Web · API
    7.6 Visit Specs
  17. 17 CallMiner Eureka

    Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

    Web · API
    7.5 Visit Specs
  18. 18 CallCabinet

    CallCabinet suits compliance and quality teams in sectors such as finance, insurance, healthcare, public services, aviation, energy, legal, automotive, manufacturing, shipping, and retail.

    Web · Self-hosted
    7.4 Visit Specs
  19. 19 Xdroid Customer Interaction Intelligence Platform

    Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review.

    Web · API · Self-hosted
    7.4 Visit Specs
  20. 20 CallFinder
    Web
    7.3 Visit Specs
  21. 21 Mihup Interaction Analytics
    Web · API · Self-hosted
    7.1 Visit Specs
  22. 22 Oryx QA

    Oryx QA suits contact centers seeking automated call scoring, compliance monitoring, sentiment analysis, and agent coaching insights.

    Free trial Web
    7.1 Visit Specs
  23. 23 Observe.AI Conversation Intelligence
    Web
    7.0 Visit Specs
  24. 24 Puzzel AI
    Web
    6.9 Visit Specs
  25. 25 Verint Speech Analytics

    It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce.

    Web · Self-hosted
    6.8 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Free plan availability and Paid from details provide cost points to compare. Convin, SESTEK Text-to-Speech, and Feelingstream are among the named options. Check which listed capabilities match the kinds of conversations your team handles and the review and coaching work you need to support.

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