Best Call Center Speech Analytics Software in 2026
Updated
In short: Convin is ranked #1 of 38 as of 5 October 2026, ahead of SESTEK Text-to-Speech and Feelingstream. The lowest first paid tier on this page is Voiso at $24/mo.
When call reviews need to reveal patterns across conversations, speech analytics tools offer features for examining calls and supporting agent coaching. Compared on agent coaching tools, automatic topic detection, compliance monitoring, live call analysis, sentiment analysis, and supported languages, the entries let you weigh different aspects of call analysis. Free plan availability and Paid from details provide cost points to compare. Convin, SESTEK Text-to-Speech, and Feelingstream are among the named options. Check which listed capabilities match the kinds of conversations your team handles and the review and coaching work you need to support.
38 call center speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
38ranked
1free plans on this page
$24/molowest paid tier
5 Oct 2026last checked
Input list Call Center Speech Analytics Software 25 channels on this page · 71 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages Spec sheet Score
01 Convin Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 0/8spec lines stated 7.4
02 SESTEK Text-to-Speech Free plannot statedPaid fromnot statedLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languagesnot stated 5/8spec lines stated 6.9
03 Feelingstream Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.8
04 QEval Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.6
05 Scorebuddy Conversation Analytics Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languagesnot stated 5/8spec lines stated 6.6
06 CallSea Free planNoPaid fromnot statedLive call analysisNoSentiment analysisNoCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languages90 languages 5/8spec lines stated 6.5
07 JustCall Speech Analytics Free planNoPaid from29/user/moLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languagesnot stated 7/8spec lines stated 6.5
08 Level AI Contact Center Analytics Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.5
09 MiaRec Free planNoPaid from25/user/moLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.5
10 AmplifAI Quality Assurance Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 0/8spec lines stated 6.4
11 Balto QA Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.4
12 MaxContact Auto QA Free plannot statedPaid fromnot statedLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages1 languages 6/8spec lines stated 6.4
13 Voiso Free planNoPaid from24/user/moLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.4
14 CallCabinet Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 0/8spec lines stated 6.3
15 CallMiner Eureka Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.3
16 Uniphore U-Assist Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.3
17 Verint Speech Analytics Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.3
18 Vonage Conversation Analyzer Free plannot statedPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.3
19 CallFinder Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languagesnot stated 5/8spec lines stated 6.2
20 Daisee Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 2/8spec lines stated 6.2
21 Happitu Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages6 languages 6/8spec lines stated 6.2
22 Mihup Interaction Analytics Free planNoPaid fromnot statedLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionnot statedAgent coaching toolsYesSupported languagesnot stated 5/8spec lines stated 6.2
23 Puzzel AI Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.1
24 Observe.AI Conversation Intelligence Free planNoPaid fromnot statedLive call analysisnot statedSentiment analysisnot statedCompliance monitoringnot statedAutomatic topic detectionnot statedAgent coaching toolsnot statedSupported languagesnot stated 1/8spec lines stated 6.0
25 TabaTalk AI Speech Analytics Free planNoPaid from49/user/moLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languagesnot stated 7/8spec lines stated 6.0
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Live call analysis | Sentiment analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Convin | 7.4 | Free plan | Free | — | — | — | — |
| 2 | SESTEK Text-to-Speech | 6.9 | No | — | — | — | Yes | Yes |
| 3 | Feelingstream | 6.8 | No | — | — | — | — | Yes |
| 4 | QEval | 6.6 | No | — | — | — | — | Yes |
| 5 | Scorebuddy Conversation Analytics | 6.6 | No | — | No | — | — | Yes |
| 6 | CallSea | 6.5 | No | — | No | — | No | No |
| 7 | JustCall Speech Analytics | 6.5 | No | $29/mo | No | 29 /user/mo | Yes | Yes |
| 8 | Level AI Contact Center Analytics | 6.5 | No | — | — | — | — | Yes |
| 9 | MiaRec | 6.5 | No | $25/mo | No | 25 /user/mo | — | — |
| 10 | AmplifAI Quality Assurance | 6.4 | No | — | — | — | — | — |
| 11 | Balto QA | 6.4 | No | — | — | — | — | Yes |
| 12 | MaxContact Auto QA | 6.4 | No | — | — | — | Yes | Yes |
| 13 | Voiso | 6.4 | No | $24/mo | No | 24 /user/mo | — | — |
| 14 | CallCabinet | 6.3 | No | — | — | — | — | — |
| 15 | CallMiner Eureka | 6.3 | No | — | — | — | — | Yes |
| 16 | Uniphore U-Assist | 6.3 | No | — | — | — | — | Yes |
| 17 | Verint Speech Analytics | 6.3 | No | — | — | — | — | Yes |
| 18 | Vonage Conversation Analyzer | 6.3 | No | — | — | — | — | Yes |
| 19 | CallFinder | 6.2 | No | — | No | — | — | Yes |
| 20 | Daisee | 6.2 | No | $99/mo | No | — | — | Yes |
| 21 | Happitu | 6.2 | No | $250/mo | No | — | — | Yes |
| 22 | Mihup Interaction Analytics | 6.2 | No | — | No | — | Yes | Yes |
| 23 | Puzzel AI | 6.1 | No | — | No | — | — | — |
| 24 | Observe.AI Conversation Intelligence | 6.0 | No | — | No | — | — | — |
| 25 | TabaTalk AI Speech Analytics | 6.0 | No | $49/mo | No | 49 /user/mo | Yes | Yes |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center speech analytics software is ranked first on Specifiction?
Convin is ranked #1 of 38 with a score of 7.4. SESTEK Text-to-Speech is second and Feelingstream third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Voiso has the lowest first paid tier we found: $24/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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