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Xdroid Customer Interaction Intelligence Platform

xdroid.com

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Spec score 7.4 #17 of 63 in Customer Service QA Software

What it is

Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.

Spec sheet

Purpose
Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance.Read 8 Oct 2026 · xdroid.com
Deployment
Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options.Read 8 Oct 2026 · xdroid.com
Integrations
Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors.Read 8 Oct 2026 · xdroid.com
Security
Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques.Read 8 Oct 2026 · xdroid.com
Privacy
Xdroid says it does not use customer data to improve or train its models by default.Read 8 Oct 2026 · xdroid.com
Headquarters
Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium.Read 8 Oct 2026 · xdroid.com
Founded
Xdroid's company timeline says it was founded in Hungary in 2008.Read 8 Oct 2026 · xdroid.com
AI features
Xdroid IQ powers features including automatic summaries, smart scorecards, and natural-language interaction with the platform.Read 8 Oct 2026 · xdroid.com
Automated quality management
Interaction Analytics can automatically score chat and email interactions against customized KPIs.Read 8 Oct 2026 · xdroid.com
Channels
Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform.Read 8 Oct 2026 · xdroid.com
Customer size
Xdroid’s FAQ lists a minimum of 25 agents and says the product is suitable for contact centers of different sizes.Read 8 Oct 2026 · xdroid.com
Customer support
Xdroid invites prospective customers to contact it for more information or a personalized demonstration.Read 8 Oct 2026 · xdroid.com
Data transfer
Xdroid offers batch upload via SFTP for audio, interactions, and metadata.Read 8 Oct 2026 · xdroid.com
Data use
Xdroid says it does not use customer data to train or improve its models by default.Read 8 Oct 2026 · xdroid.com
Hosting
Customers can choose on-premise, private cloud, or Xdroid cloud storage and processing.Read 8 Oct 2026 · xdroid.com
Intended customers
Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.Read 8 Oct 2026 · xdroid.com
Language support
Xdroid states that its analytics support over 30 languages, with regional accent and dialect recognition.Read 8 Oct 2026 · xdroid.com
Live assistance
AgentAssist provides live insights and KPI checks during calls, while VoiceAnalytics provides post-call analysis.Read 8 Oct 2026 · xdroid.com
Omnichannel analytics
Interaction Analytics analyzes calls, chats, emails, and other customer touchpoints in a unified platform.Read 8 Oct 2026 · xdroid.com
Quality management
Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria.Read 8 Oct 2026 · xdroid.com
Security and compliance
Xdroid says its solutions comply with GDPR and support PCI standards, with encryption, access controls, and anonymization techniques.Read 8 Oct 2026 · xdroid.com
Voice analytics
VoiceAnalytics transcribes and analyzes recorded calls after the call ends, identifying themes, call reasons, agent actions, and customer sentiment.Read 8 Oct 2026 · xdroid.com
Who it serves
Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.Read 8 Oct 2026 · xdroid.com

Plans and prices

Xdroid Customer Interaction Intelligence Platform Priced on request Request a demo; FAQ states a minimum of 25 agents Read 8 Oct 2026 · xdroid.com

Every Xdroid Customer Interaction Intelligence Platform plan and price →

Strong points and limits

Strong points

  • Analyzes voice, chat, email, and bot conversations
  • AgentAssist provides live call insights
  • Supports over 30 languages
  • Offers on-premise, private-cloud, or Xdroid-cloud deployment

Limits

  • FAQ lists a minimum of 25 agents
  • Pricing is available on request
  • Customer data use defaults may be changed

Who it suits

Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review. Listed industries include retail, public sector, telecommunications, BPO, BFSI, and utilities.

Verdict

Xdroid combines multichannel analytics with quality management and live assistance. Buyers should confirm pricing and deployment fit with the company, and note the listed 25-agent minimum.

Where Specifiction places it

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