Tech riderRev. 8 Oct 2026

Xdroid Customer Interaction Intelligence Platform

Ch 116.5of 38 Call Center Speech Analytics Software

1Runs onAPI, self-hosted, Web
2CostsNot stated by the maker
3Sentiment analysisYes

2 lines stated Written from the maker's own pages: xdroid.com

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The Xdroid Customer Interaction Intelligence Platform homepage

Overview

Xdroid Customer Interaction Intelligence Platform is ranked #11 of 38 in call center speech analytics software on Specifiction. It runs on API, Self-hosted, Web.

Xdroid Customer Interaction Intelligence Platform plans and pricing

All plans

Xdroid Customer Interaction Intelligence Platform Not published Request a demo; FAQ states a minimum of 25 agents xdroid.com · 8 Oct 2026

Compared on call center speech analytics software

Sentiment analysis: Yesxdroid.com

Facts

Purpose: Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance.xdroid.com · 8 Oct 2026
Voice analytics: VoiceAnalytics transcribes and analyzes recorded calls after the call ends, identifying themes, call reasons, agent actions, and customer sentiment.xdroid.com · 8 Oct 2026
Omnichannel analytics: Interaction Analytics analyzes calls, chats, emails, and other customer touchpoints in a unified platform.xdroid.com · 8 Oct 2026
Automated quality management: Interaction Analytics can automatically score chat and email interactions against customized KPIs.xdroid.com · 8 Oct 2026
AI features: Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation.xdroid.com · 8 Oct 2026
Integrations: The integrations page lists 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect.xdroid.com · 8 Oct 2026
Data transfer: Xdroid offers batch upload via SFTP for audio, interactions, and metadata.xdroid.com · 8 Oct 2026
Privacy: Xdroid says it does not use customer data to improve or train its models by default.xdroid.com · 8 Oct 2026
Security and compliance: Xdroid says its solutions comply with GDPR and support PCI standards, with encryption, access controls, and anonymization techniques.xdroid.com · 8 Oct 2026
Hosting: Customers can choose on-premise, private cloud, or Xdroid cloud storage and processing.xdroid.com · 8 Oct 2026
Language support: Xdroid states that its analytics support over 30 languages, with regional accent and dialect recognition.xdroid.com · 8 Oct 2026
Customer support: Xdroid invites prospective customers to contact it for more information or a personalized demonstration.xdroid.com · 8 Oct 2026
Intended customers: Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.xdroid.com · 8 Oct 2026
Channels: Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform.xdroid.com · 8 Oct 2026
Quality management: Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria.xdroid.com · 8 Oct 2026
Live assistance: AgentAssist provides live insights and KPI checks during calls, while VoiceAnalytics provides post-call analysis.xdroid.com · 8 Oct 2026
Security: Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques.xdroid.com · 8 Oct 2026
Deployment: Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options.xdroid.com · 8 Oct 2026
Data use: Xdroid says it does not use customer data to train or improve its models by default.xdroid.com · 8 Oct 2026
Customer size: Xdroid’s FAQ lists a minimum of 25 agents and says the product is suitable for contact centers of different sizes.xdroid.com · 8 Oct 2026
Who it serves: Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.xdroid.com · 8 Oct 2026