MaxContact Auto QA vs Xdroid Customer Interaction Intelligence Platform
MaxContact Auto QA
maxcontact.com
Xdroid Customer Interaction Intelligence Platform
xdroid.comSide by side
| Figure | MaxContact Auto QA | Xdroid Customer Interaction Intelligence Platform |
|---|---|---|
| Price from | £80/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Service QA Software | 8.9 (#3) | 7.4 (#17) |
| Spec score · Call Center Speech Analytics Software | 8.8 (#4) | 7.4 (#19) |
| Channels | The product page says Auto QA analyzes calls, chats, and email interactions. | Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform. |
| Deployment | The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours. | Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | Xdroid's company timeline says it was founded in Hungary in 2008. |
| Headquarters | Manchester, United Kingdom | Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance. |
| Security | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. | Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Xdroid Customer Interaction Intelligence Platform
- Xdroid Customer Interaction Intelligence PlatformPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.