Microsoft Dynamics 365 Sales vs Xdroid Customer Interaction Intelligence Platform
Microsoft Dynamics 365 Sales
microsoft.com
Xdroid Customer Interaction Intelligence Platform
xdroid.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Xdroid Customer Interaction Intelligence Platform |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 11 | 1 |
| Spec score · Customer Service QA Software | 8.7 (#4) | 7.4 (#17) |
| AI features | Yes | Xdroid IQ powers features including automatic summaries, smart scorecards, and natural-language interaction with the platform. |
| Founded | 1975 | Xdroid's company timeline says it was founded in Hungary in 2008. |
| Headquarters | Redmond, Washington, USA | Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Xdroid Customer Interaction Intelligence Platform
- Xdroid Customer Interaction Intelligence PlatformPriced on request
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.