Tech riderRev. 29 Sept 2026

Voxjar

Ch 047.3of 24 Call Center Quality Management Software

1Runs onWeb
2CostsFree plan · free trial · paid from $90/mo
3Coaching workflowsYes
4AI-assisted scoringYes
5Calibration toolsYes
6Compliance reviewsYes
7QA channelsvoice

7 lines stated Written from the maker's own pages: voxjar.com

Visit site Alternatives

Overview

Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs 90.00 USD per month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.

Who it is for

Voxjar suits teams that need structured call reviews and coaching, including organizations using voice interactions. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.

What is good

Scores calls using customizable criteria and weighted questions
Tracks agent strengths, weaknesses, and conversation topics
Transcribes calls in more than 100 languages
Manual QA remains available when credits run out
Optional PII redaction is available at no charge

What to know first

Automatic AI evaluations pause when credits run out
Basics is limited to three users and 120 AI credits
Enterprise pricing is custom and not listed

Verdict

Voxjar combines configurable AI call evaluation with coaching summaries and manual QA. Check the credit allowance and paid-plan terms against your expected call volume.

Voxjar plans and pricing

All plans

Basics Free 3 users · 120 AI credits · ~2 hours of Auto QA · upload 1 call at a time · basic QA tools voxjar.com · 29 Sept 2026

QA Pro $90/mo Monthly; annual billing option says “Save 10%” Unlimited users · ~500 hours of Auto QA per year · bulk call uploads · integrations · automations · reporting · coaching · audit logs voxjar.com · 29 Sept 2026

Enterprise Not published Custom Custom credits · SAML 2.0 SSO · custom integrations and data pipelines · realtime evaluations · white label · sub accounts voxjar.com · 29 Sept 2026

Compared on call center quality management software

Free plan: Yesvoxjar.com
Coaching workflows: Yesvoxjar.com
AI-assisted scoring: Yesvoxjar.com
Calibration tools: Yesvoxjar.com
Compliance reviews: Yesvoxjar.com
QA channels: voicevoxjar.com

Facts

Purpose: Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions.voxjar.com · 29 Sept 2026
Call QA: The AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions.voxjar.com · 29 Sept 2026
Conversation insights: Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews.voxjar.com · 29 Sept 2026
Transcription: The site says Voxjar automatically transcribes calls in more than 100 languages.voxjar.com · 29 Sept 2026
AI credits: Evaluations start at 1 credit per minute of audio, while advanced and reasoning models use more credits per minute.voxjar.com · 29 Sept 2026
Credit limit: If credits run out, automatic AI evaluations pause until the next billing cycle or an add-on credit purchase; manual QA remains available.voxjar.com · 29 Sept 2026
Integrations: Listed connections include Aircall, Amazon S3, Azure Blob Storage, Five9, Genesys Cloud, NICE CXone, RingCentral, Slack, and Microsoft Teams.voxjar.com · 29 Sept 2026
Security: The pricing page states Voxjar maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.voxjar.com · 29 Sept 2026
PII redaction: The pricing page says optional PII redaction is available on all accounts at no charge.voxjar.com · 29 Sept 2026
Support: Free and paid users can access email and in-app support via Intercom, plus self-service documentation; dedicated support options are available for Enterprise.voxjar.com · 29 Sept 2026
Intended users: The Enterprise plan is described for BPOs, agencies, and organizations with special requirements.voxjar.com · 29 Sept 2026
Company history: Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.voxjar.com · 29 Sept 2026