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Voxjar

voxjar.com

From $90/mo Free plan WebAPI
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Spec score 8.3 #7 of 63 in Customer Service QA Software

What it is

Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.

Spec sheet

What it does
Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria.Read 15 Oct 2026 · voxjar.com
Purpose
Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions.Read 29 Sep 2026 · voxjar.com
Intended users
The Enterprise plan is described for BPOs, agencies, and organizations with special requirements.Read 29 Sep 2026 · voxjar.com
Integrations
Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba.Read 15 Oct 2026 · voxjar.com
Security
Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations.Read 15 Oct 2026 · voxjar.com
Support
Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support.Read 15 Oct 2026 · voxjar.com
Headquarters
LinkedIn lists headquarters in Provo, Utah, United States.Read 15 Oct 2026 · linkedin.com
Founded
LinkedIn lists Voxjar as founded in 2015.Read 15 Oct 2026 · linkedin.com
AI chat
AI Chat lets users ask questions of call transcripts to discover opportunities and extract information.Read 15 Oct 2026 · voxjar.com
AI credits
Evaluations start at 1 credit per minute of audio, while advanced and reasoning models use more credits per minute.Read 29 Sep 2026 · voxjar.com
AI evaluator
The AI evaluator scores every call using custom metrics, conditional logic and weighted questions.Read 15 Oct 2026 · voxjar.com
AI overviews
AI overviews aggregate hundreds or thousands of calls into organizational and agent coaching summaries.Read 15 Oct 2026 · voxjar.com
API access
Users can generate long-lived API tokens from the Developers settings area.Read 15 Oct 2026 · help.voxjar.com
API documentation limit
The Help Center states that Voxjar has no public API documentation or dedicated developer portal and directs developers to support.Read 15 Oct 2026 · help.voxjar.com
Audio analytics
The transcription product measures speaker overlap, dead air and background noise in recordings.Read 15 Oct 2026 · voxjar.com
Automations
Evaluation results can trigger actions such as Slack messages, CRM updates, retention campaigns or human-review assignments.Read 15 Oct 2026 · voxjar.com
Calibration
Calibration sessions compare AI and human evaluations of the same call so teams can align scoring standards.Read 15 Oct 2026 · voxjar.com
Call QA
The AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions.Read 29 Sep 2026 · voxjar.com
Coaching
Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations.Read 15 Oct 2026 · voxjar.com
Company history
Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.Read 29 Sep 2026 · voxjar.com
Company legal name
Crunchbase identifies the legal name as Voxjar AI Tech, Inc.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists a company size of 2–10 employees.Read 15 Oct 2026 · linkedin.com
Conversation insights
Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews.Read 29 Sep 2026 · voxjar.com
Conversation intelligence
Conversation intelligence extracts agent skills, topics, sentiment, summaries and coaching opportunities from calls.Read 15 Oct 2026 · voxjar.com
Credit consumption
Standard AI evaluations start at one credit per audio minute and include transcription, summary, conversation analytics, topic and skill identification and a graded evaluation.Read 15 Oct 2026 · voxjar.com
Credit limit
When credits run out, automatic evaluations pause until renewal or purchase of add-on credits, while manual QA continues to work.Read 15 Oct 2026 · voxjar.com
Data breach notice
The data-processing addendum requires notice without undue delay and within 72 hours after awareness of a covered security breach.Read 15 Oct 2026 · voxjar.com
Data ownership
The pricing FAQ says customers retain ownership of their data and Voxjar does not use their content to train foundation models.Read 15 Oct 2026 · voxjar.com
Documentation
The Help Center documents account setup, interactions, lists, queues, scorecards, settings, dashboards, filters and CSV exports.Read 15 Oct 2026 · help.voxjar.com
Licence
SoftwareWorld classifies Voxjar as proprietary software rather than open source.Read 15 Oct 2026 · softwareworld.co
Limit: API listing
SoftwareWorld marks API availability as not available, contrasting with Voxjar's private token mechanism and lack of public API documentation.Read 15 Oct 2026 · softwareworld.co
Limit: review evidence
SoftwareWorld lists no approved user reviews, so that directory provides no independent complaint pattern.Read 15 Oct 2026 · softwareworld.co
PII redaction
The company says redaction of card numbers, Social Security numbers and similar sensitive data is available on every account without an extra charge.Read 15 Oct 2026 · voxjar.com
Praise: business impact
FeaturedCustomers testimonials report faster coaching, revenue growth and improved quality-assurance visibility.Read 15 Oct 2026 · featuredcustomers.com
Praise: usability
FeaturedCustomers testimonials describe the platform as user-friendly and say it gives visibility into every call.Read 15 Oct 2026 · featuredcustomers.com
Product history
The company says it exited its speech-analytics business in 2021 and relaunched an AI-first product in 2024 and beyond.Read 15 Oct 2026 · voxjar.com
Rating on FeaturedCustomers
4.8 out of 5 from 698 reference ratings.Read 15 Oct 2026 · featuredcustomers.com
Rating on SaaSHub
Not rated from 0 reviews.Read 15 Oct 2026 · saashub.com
Rating on SoftwareWorld
Not rated from 0 approved reviews.Read 15 Oct 2026 · softwareworld.co
Scorecard builder
The AI Scorecard Builder can generate evaluation scorecards from a description or an existing spreadsheet.Read 15 Oct 2026 · voxjar.com
System and deployment
Voxjar is presented as a browser-based platform where users upload recordings or connect phone systems; no desktop or mobile system requirements are listed on the product pages.Read 15 Oct 2026 · voxjar.com
Transcription
Voxjar provides speaker-separated, searchable transcripts in more than 100 languages and can translate calls into English.Read 15 Oct 2026 · voxjar.com
Webhook extensibility
Voxjar says webhooks can post evaluation results to other systems and that Zapier can connect additional tools.Read 15 Oct 2026 · help.voxjar.com

Plans and prices

Basics Free 3 users · 120 AI credits · ~2 hours of Auto QA · upload 1 call at a time · basic QA tools Read 29 Sep 2026 · voxjar.com
Basics Free $0 /mo 3 users · one call upload at a time · 120 AI credits · ~2 hours Auto QA · pay-as-you-go AI credits · basic QA tools Read 15 Oct 2026 · voxjar.com
QA Pro $90 a month $90 /mo Unlimited users · bulk uploads · integrations · automations · reporting · calibration · coaching · dashboards · audit logs · IP whitelist/blacklist · ~500 hours Auto QA per year Read 15 Oct 2026 · voxjar.com
Enterprise Priced on request Custom Custom credits · SAML 2.0 SSO · custom integrations · custom data pipelines · realtime evaluations · high volume · white label · sub accounts Read 15 Oct 2026 · voxjar.com

Every Voxjar plan and price →

Strong points and limits

Strong points

  • Scores calls using customizable criteria and weighted questions
  • Tracks agent strengths, weaknesses, and conversation topics
  • Transcribes calls in more than 100 languages
  • Manual QA remains available when credits run out
  • Optional PII redaction is available at no charge

Limits

  • Automatic AI evaluations pause when credits run out
  • Basics is limited to three users and 120 AI credits
  • Enterprise pricing is custom and not listed

Who it suits

Voxjar suits teams that need structured call reviews and coaching, including organizations using voice interactions. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.

Verdict

Voxjar combines configurable AI call evaluation with coaching summaries and manual QA. Check the credit allowance and paid-plan terms against your expected call volume.

Where Specifiction places it

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