7.6#18 of 126$50/mofirst paid tier
Overview
Agentforce Contact Center is ranked #18 of 126 in call center software on Specifiction. It runs on Web, iOS, Android. There is no free plan. Paid plans start at $50/mo.
Agentforce Contact Center plans and pricing
All plansAgentforce Contact Center $125/mo Native voice · Digital channels · AI enhancements salesforce.com · 23 Sept 2026
Agentforce Contact Center Plus $250/mo Native voice · Digital channels · AI enhancements included · Workforce and quality management salesforce.com · 23 Sept 2026
Agentforce Contact Center Voice $75/mo Agentforce 1 Edition only Native voice · Unlimited platform voice minutes · Directly integrated customer data salesforce.com · 23 Sept 2026
Workforce Management $50/mo Workforce planning · Workforce forecasting · Intraday experience salesforce.com · 23 Sept 2026
Compared on call center software
- Free plan
- Nosalesforce.com
Facts
- Free plan
- Nosalesforce.com · 23 Sept 2026
- Paid from
- 75salesforce.com · 23 Sept 2026
- Workforce management
- Yessalesforce.com · 23 Sept 2026
Company
- Founded
- 1999salesforce.com · 28 Sept 2026
- Headquarters
- San Francisco, California, United Statessalesforce.com · 28 Sept 2026
- Founded
- 1999salesforce.com · 28 Sept 2026
- Founded
- 1999salesforce.com · 28 Sept 2026
- Founded
- 1999salesforce.com · 28 Sept 2026
- Headquarters
- San Francisco, California, United Statessalesforce.com · 28 Sept 2026
- Founded
- 1999salesforce.com · 28 Sept 2026
- Headquarters
- San Francisco, California, United Statessalesforce.com · 28 Sept 2026
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8.4 Daktela Contact Center Free trial AndroidapiiOSMacWeb 
€12/mo8.3
$15/mo8.8 Amazon Connect Free trial AndroidapiiOSWeb 
8.7 Dialpad Support Free trial AndroidapiextensioniOSMac 
$8,095/mo8.6 Genesys Cloud CX WebWinMaciOSAndroid 
$75/mo8.5 8x8 Contact Center AndroidapiiOSMacWeb 
8.4 Daktela Contact Center Free trial AndroidapiiOSMacWeb 
€12/mo8.3Where it ranks on Specifiction
- Best Call Center Software in 2026#18 of 126
- Best Help Desk Software in 2026#66 of 101
- Best Field Service Management Software in 2026#66 of 95
- Best Customer Self-Service Software in 2026#11 of 44
- Best AI Customer Service Software in 2026#9 of 41
- Best IT Problem Management Software in 2026#15 of 41
- Best Omnichannel Contact Center Software in 2026#15 of 37
- Best Contact Center Workforce Management Software in 2026#15 of 34
- Best Video Customer Support Software in 2026#8 of 27
- Best HR Service Delivery Software in 2026#6 of 26
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Sources
- salesforce.com/service/contact-center/pricing/;· checked 23 Sept 2026
- salesforce.com/service/field-service-management/· checked 28 Sept 2026
- salesforce.com/service/hr-service-management/· checked 28 Sept 2026
- salesforce.com/service/it-service-management/· checked 28 Sept 2026
- salesforce.com/service/contact-center/· checked 28 Sept 2026
- salesforce.com/service/visual-remote-assistant/· checked 28 Sept 2026
- salesforce.com/service/contact-center/pricing/· checked 23 Sept 2026