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Sales & CRM

Best Call Center CRM Software in 2026

This list helps you compare call center CRM software by published pricing, calling, messaging, routing and agent-capacity details. Before choosing, check the Free plan, free trial, Paid from figure, supported platform and the functions your team needs, such as inbound calling, outbound dialing, IVR menus, recording and queue management.

  1. 01 Agentforce Contact Center

    It suits teams that need contact-center tools across web and mobile, alongside workforce management.

    From $50/mo Free trial Web · iOS · Android · API
    9.3 Visit Specs
  2. 02 Amazon Connect

    It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

    Free trial Web · iOS · Android · API
    9.2 Visit Specs
  3. 03 Dialpad Support

    It suits customer support teams that need voice and digital customer interactions, supervision tools, and performance reporting.

    From $8,095/mo Free trial Web · Windows · macOS · iOS
    9.1 Visit Specs
  4. 04 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.1 Visit Specs
  5. 05 Avaya Experience Platform

    It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

    From $48/mo Web · API · Self-hosted
    8.7 Visit Specs
  6. 06 GoTo Contact Center

    It suits contact center teams handling inbound and outbound calls alongside digital channels.

    From $29.95/mo Web · Windows · macOS · iOS
    8.6 Visit Specs
  7. 07 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.6 Visit Specs
  8. 08 Ringflow Contact Center
    From $7.99/mo Free trial Web · iOS · Android
    8.5 Visit Specs
  9. 09 Google Contact Center AI Platform

    It suits organizations routing voice and digital support interactions that need CRM connections, embedded app experiences, or AI-assisted contact-center capabilities.

    Free trial Web · iOS · Android · API
    8.3 Visit Specs
  10. 10 ICTContact

    Enterprise Edition is aimed at small to medium businesses, while Service Provider Edition is aimed at larger operations and ITSPs.

    From $1,500/mo Free trial Web · Linux · API · Self-hosted
    8.3 Visit Specs
  11. 11 IFS Cloud Field Service Management

    It suits businesses that manufacture, service, or manage complex assets and need to coordinate field workers, contractors, and service operations.

    Web · Windows · iOS · Android
    8.1 Visit Specs
  12. 12 Twilio Flex
    From $1/mo Free trial Web · API · Self-hosted
    8.1 Visit Specs
  13. 13 UJET
    From $65/mo Free trial Web · iOS · Android · API
    7.9 Visit Specs
  14. 14 Salesforce Service Cloud
    From $25/mo API
    6.7 Visit Specs
  15. 15 Talkdesk CX Cloud

    It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.

    From $85/mo Web
    6.7 Visit Specs
  16. 16 NICE CXone
    From $0.25/mo Web
    6.5 Visit Specs
  17. 17 ServiceNow Customer Service Management AI Agents
    API
    6.3 Visit Specs
  18. 18 CallZenix
    Web
    6.0 Visit Specs
  19. 19 Five9 Intelligent CX Platform
    Web
    5.9 Visit Specs
  20. 20 ICTCRM
    Web
    5.6 Visit Specs
  21. 21 Simple2Call Contact Center
    Web
    5.3 Visit Specs
  22. 22 Zendesk Talk
    Web
    5.3 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Compare Agentforce Contact Center and Amazon Connect Get a place on this list

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