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ICTContact

ictcontact.com

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Spec score 8.4 #5 of 22 in Computer Telephony Integration Software

What it is

ICTContact is contact center software for inbound and outbound operations, bringing communications, CRM, IVR, and automation into one platform. It supports voice, SMS, email, WhatsApp, and other digital channels, with screen pop, click-to-dial, and in-call controls. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is available as an add-on. Its AI voice agent can access and update CRM records, arrange callbacks, text callers during a call, and transfer them to a live agent. That agent is included in Service Provider Edition. CRM connections include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, plus other systems using REST or SOAP APIs. Google Dialogflow integration supports AI-powered conversations. Teams can monitor campaigns, calls, queues, and agents in real time and use call-detail and performance reports. Enterprise Edition runs on customer servers, which the maker says lets customers retain ownership of the installation and data. A free community edition and trial are offered. Enterprise Edition is listed at $399 a month for five agents; Service Provider costs $1,500 a month for 20 agents.

Spec sheet

Purpose
ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation.Read 28 Sep 2026 · ictcontact.com
Intended users
The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs.Read 28 Sep 2026 · ictcontact.com
Free plan
NoRead 20 Sep 2026 · ictcontact.com
Headquarters
Multan, PakistanRead 28 Sep 2026 · ictcontact.com
AI integration
ICTContact integrates with Google Dialogflow for AI-powered customer conversations.Read 28 Sep 2026 · ictcontact.com
AI voice agent
Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent; the feature is included in Service Provider Edition.Read 28 Sep 2026 · ictcontact.com
Channels
The platform supports voice, SMS, email, WhatsApp, and other digital communications from one platform.Read 28 Sep 2026 · ictcontact.com
CRM integrations
The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect.Read 28 Sep 2026 · ictcontact.com
Deployment and control
Enterprise Edition is installed on the customer’s own servers, and the maker says the customer owns the install and the data stays with them.Read 28 Sep 2026 · ictcontact.com
Dialing
Outbound dialing options include progressive, preview, power, and manual dialing; the feature comparison lists predictive dialing support as an add-on.Read 28 Sep 2026 · ictcontact.com
Free edition
The maker describes a community edition that is free to download and install.Read 28 Sep 2026 · ictcontact.com
Monitoring and reports
Features include real-time monitoring of campaigns, calls, queues, and agent activity, plus call detail and performance reports.Read 28 Sep 2026 · ictcontact.com
Security and compliance
The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support.Read 28 Sep 2026 · ictcontact.com
Support resources
ICTContact provides user guides, manuals, presentation guides, walkthrough videos, and control-panel screenshots.Read 28 Sep 2026 · ictcontact.com
System requirements
The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options.Read 28 Sep 2026 · ictcontact.com
Trial and support
The pricing page offers a free trial without stating its duration, and says both plans include support plus two weeks of free support after installation and setup.Read 28 Sep 2026 · ictcontact.com

Plans and prices

Enterprise Edition $399 a month one time licence 5 agents Read 20 Sep 2026 · ictcontact.com
Service Provider $1,500 a month 20 agents Read 20 Sep 2026 · ictcontact.com
Enterprise Edition $399, paid once starting (5 Agents) Omnichannel and unified communications · WebRTC agent panel · IVR Studio · CRM and REST APIs · real-time monitoring and analytics Read 28 Sep 2026 · ictcontact.com
Service Provider $1,500, paid once starting (20 Agents) Everything in Enterprise · multi-tenant and white-label · multi-service billing · WhatsApp Business integration · enhanced CDR reports Read 28 Sep 2026 · ictcontact.com

Every ICTContact plan and price →

Strong points and limits

Strong points

  • Supports voice, SMS, email, and WhatsApp.
  • Includes screen pop, click-to-dial, and in-call controls.
  • Connects with named CRMs and REST or SOAP APIs.
  • Enterprise Edition runs on customer servers.
  • Free community edition and trial are available.

Limits

  • Predictive dialing is an add-on.
  • Enterprise Edition lists five agents at $399 a month.
  • Service Provider costs $1,500 a month for 20 agents.

Who it suits

Enterprise Edition is aimed at small to medium businesses, while Service Provider Edition is aimed at larger operations and ITSPs. It may suit teams that need contact-center channels, CRM connections, and campaign monitoring.

Verdict

ICTContact covers multiple contact-center channels, CRM connections, dialing options, and live operational reporting. The free community edition and trial offer ways to start, while the listed paid plans specify agent counts and monthly prices.

Where Specifiction places it

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