Tech riderRev. 7 Oct 2026
Avaya Experience Platform
- 1Runs onAPI, self-hosted, Web
- 2Costspaid from $48/mo
- 3Inbound callingYes
- 4Outbound dialerYes
- 5IVR builderYes
- 6Digital channel scopeomnichannel
- 7Workforce managementYes
7 lines stated Written from the maker's own pages: ccaas.avaya.com, avaya.com
Overview
Avaya Experience Platform is ranked #13 of 126 in call center software on Specifiction, made by Avaya Experience Platform (Morristown, New Jersey, United States). It runs on API, Self-hosted, Web. There is no free plan. Paid plans start at $48/mo.
Avaya Experience Platform plans and pricing
All plansDigital $48/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term; additional charges may apply base Unlimited email, chat, and text messaging · Bring your own digital channel and chatbot · AI-powered self-service and intelligent routing ccaas.avaya.com · 23 Sept 2026
Voice $83/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Inbound and outbound voice · AI-powered self-service and intelligent routing · Call and screen recording and quality management ccaas.avaya.com · 23 Sept 2026
All Media $125/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Includes Digital and Voice capabilities · Blended media to serve inquiries simultaneously · Workforce engagement for performance and compliance ccaas.avaya.com · 23 Sept 2026
Avaya Infinity Not published Flexible per-seat model · Named or Concurrent licensing · Package, add-on, and services options · Capacity and terms vary by organization avaya.com · 7 Oct 2026
Compared on call center software
- Free plan
- Noccaas.avaya.com
- Paid from
- $48/user/moccaas.avaya.com
- Inbound calling
- Yesccaas.avaya.com
- Outbound dialer
- Yesccaas.avaya.com
- IVR builder
- Yesccaas.avaya.com
- Digital channel scope
- omnichannelccaas.avaya.com
- Workforce management
- Yesccaas.avaya.com
Facts
- Purpose
- Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions.avaya.com · 7 Oct 2026
- Core features
- The platform combines omnichannel interactions, AI-driven workflows, workflow automation, and real-time customer context.avaya.com · 7 Oct 2026
- AI options
- Avaya Infinity supports multiple AI models and describes its orchestration as AI-agnostic.avaya.com · 7 Oct 2026
- Workflow tools
- The product supports low-code/no-code workflow creation and gives authorized business teams visual tools to update workflows under IT governance.avaya.com · 7 Oct 2026
- Deployment
- Avaya lists cloud, hybrid, and on-premises deployment options.avaya.com · 7 Oct 2026
- Security controls
- Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions.avaya.com · 7 Oct 2026
- Resilience
- The platform lists geo-redundancy, an API gateway, a health dashboard, and hyperscaler infrastructure for enterprise resilience and scale.avaya.com · 7 Oct 2026
- CRM and collaboration integrations
- Avaya names Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, and Microsoft Teams as integration options.avaya.com · 7 Oct 2026
- Partner ecosystem
- The Avaya Infinity ecosystem page names Microsoft, Google, Salesforce, Verint, Cresta, Poly.ai, Journey.ai, ElevenLabs, and Cisne among its technology partners.avaya.com · 7 Oct 2026
- Data integration
- Avaya says Infinity activates enterprise data through Databricks using Delta Sharing.avaya.com · 7 Oct 2026
- Workforce tools
- Avaya says Infinity works with Verint for workforce engagement and can integrate preferred WEM and WFM environments.avaya.com · 7 Oct 2026
- Outbound engagement
- Outbound Preview Mode supports pre-call customer context, campaign and compliance management, real-time campaign statistics, and operational reporting.avaya.com · 7 Oct 2026
- Intended customers
- Avaya describes Infinity as designed for large, complex enterprise contact center environments, including deployments with thousands of agents.avaya.com · 7 Oct 2026
- Support and demos
- Avaya offers a self-guided product tour, live demo series, personalized demos, and links to support and documentation.avaya.com · 7 Oct 2026
- Audience
- The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents.avaya.com · 7 Oct 2026
- AI and workflows
- It supports AI-driven workflow automation, low-code/no-code workflow creation, multiple AI models, and guardrails.avaya.com · 7 Oct 2026
- Integrations
- Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections.avaya.com · 7 Oct 2026
- Bring your own
- The platform supports bring-your-own options for carrier, messaging, workforce management, and AI, and integration with preferred workforce engagement tools.avaya.com · 7 Oct 2026
- Data protection limit
- Unless otherwise agreed in the order, customers may not use the service to process protected health information under HIPAA.support.avaya.com · 7 Oct 2026
- Payment security
- The service description says Avaya-controlled service portions identified in its current PCI DSS Attestation of Compliance will remain compliant with applicable PCI DSS requirements.support.avaya.com · 7 Oct 2026
- Availability
- The service description specifies a 99.999% availability target for Avaya Infinity cloud service.support.avaya.com · 7 Oct 2026
- Support
- Included support covers maintenance, incident tracking and resolution, and updates and upgrades.support.avaya.com · 7 Oct 2026
- Data retrieval
- After service termination or expiration, Avaya does not provide customer data storage, and retrieval before termination may incur additional charges.support.avaya.com · 7 Oct 2026
- Training
- Self-service training resources such as videos, user guides, and documentation are included; Avaya can provide end-user training for an additional fee.support.avaya.com · 7 Oct 2026
- Emergency calling
- The service description says Infinity does not provide emergency calling outside the United States and Canada.support.avaya.com · 7 Oct 2026
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Where it ranks on Specifiction
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Sources
- avaya.com/en/products/infinity-platform/· checked 7 Oct 2026
- avaya.com/en/products/infinity-platform/ecosystem· checked 7 Oct 2026
- support.avaya.com/css/public/documents/101074226· checked 7 Oct 2026
- ccaas.avaya.com/cp-onecloud-global-pricing-reg· checked 23 Sept 2026