Avaya Experience Platform vs JustCall Sales Dialer
Avaya Experience Platform
avaya.comJustCall Sales Dialer
justcall.ioSide by side
| Figure | Avaya Experience Platform | JustCall Sales Dialer |
|---|---|---|
| Price from | $48/mo | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 8 |
| Spec score · Telemarketing | 8.7 (#2) | 9.0 (#1) |
| Spec score · Cloud Communication Platform | 8.6 (#8) | 8.9 (#6) |
| Free plan | No | No |
| Security controls | Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions. | The security page describes TLS/SSL, AES-256 encryption, daily backups, annual third-party penetration tests, AWS/GCP hosting, SSO and two-factor authentication. |
| Paid from | 48 | 49 |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The help center says users can contact support through the in-app chat or at [email protected]. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
JustCall Sales Dialer
- Team$29 a month
- Pro$49 a month
- Pro Plus$89 a month
- Team$39 a month
- Pro$69 a month
- Pro Plus$109 a month
- BusinessPriced on request
- SalesProPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
JustCall Sales Dialer
JustCall Sales Dialer has no write-up on Specifiction yet; its figures are above.