Best Omnichannel Contact Center Software in 2026
Updated
Customer service teams can compare contact center tools by the channels they support and the features that help agents and operations. Look at digital and voice channels alongside AI agent assistance, interaction recording, and outbound dialer capabilities. Workforce management, free-plan availability, and paid-from pricing add further criteria. The ranked entries begin with Amazon Connect, 8x8 Contact Center, and Genesys Cloud CX; Daktela Contact Center and Odigo also appear near the start. Consider your channel mix and operational needs as you compare the listed capabilities.
38ranked
1free plans on this page
$1/molowest paid tier
11 Oct 2026last checked
Input list Omnichannel Contact Center Software 25 channels on this page · 80 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerAI agent assistanceInteraction recording Spec sheet Score
01 Webex App Free planYesPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerAI agent assistanceInteraction recording 1/8spec lines stated 7.7
02 Daktela Contact Center Free planNoPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 7.4
03 Qiscus Free planNoPaid fromVoice channelYesDigital channelsWhatsApp, Instagram, TikTok, Tokopedia, Shopee, live chat, email, marketplacesWorkforce managementYesOutbound dialerYesAI agent assistanceYesInteraction recordingYes 7/8spec lines stated 7.4
04 Zoom Scheduler Free planNoPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 7.3
05 Amazon Connect Free planNoPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 7.2
06 Mitel Secure Cloud Free planPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 1/8spec lines stated 7.2
07 VICIdial Free planYesPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 7.2
08 Exotel Contact Center Free planPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 1/8spec lines stated 7.1
09 Luware Nimbus Free planNoPaid fromVoice channelYesDigital channelsinstant messaging, email, external tasks, live chat, social mediaWorkforce managementNoOutbound dialerYesAI agent assistanceYesInteraction recordingYes 7/8spec lines stated 7.0
10 Odigo Free planPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 1/8spec lines stated 7.0
11 Vonage SMS API Free planNoPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 7.0
12 8x8 Contact Center Free planNoPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 6.9
13 Genesys Cloud CX Free planNoPaid from75/user/moVoice channelDigital channelsWorkforce managementOutbound dialerAI agent assistanceInteraction recording 2/8spec lines stated 6.9
14 AnyMeeting Free planPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 6.8
15 Avaya Aura Private Cloud Free planPaid fromVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 6.8
16 GoTo Contact Center Free planNoPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 6.8
17 RingCentral RingCX Free planPaid from65/user/moVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 6.6
18 Twilio Flex Free planNoPaid fromVoice channelDigital channelsWorkforce managementNoOutbound dialerYesAI agent assistanceInteraction recording 3/8spec lines stated 6.6
19 Agentforce Contact Center Free planNoPaid from75/user/moVoice channelYesDigital channelsemail, web forms, web chat, mobile app chat, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINEWorkforce managementYesOutbound dialerYesAI agent assistanceYesInteraction recordingYes 8/8spec lines stated 6.5
20 Exotel Contact Center Free planNoPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 6.5
21 OMniLeads Free planYesPaid fromVoice channelYesDigital channelsWhatsApp Business, Instagram, Meta MessengerWorkforce managementOutbound dialerYesAI agent assistanceInteraction recordingYes 5/8spec lines stated 6.5
22 VCC Live Free planNoPaid fromVoice channelDigital channelsWorkforce managementOutbound dialerYesAI agent assistanceInteraction recording 2/8spec lines stated 6.5
23 Verint Open CCaaS Free planPaid fromVoice channelYesDigital channelschat, email, SMS, messaging, social mediaWorkforce managementYesOutbound dialerYesAI agent assistanceYesInteraction recordingYes 6/8spec lines stated 6.5
24 Ameyo Contact Center Free planPaid fromVoice channelYesDigital channelsWhatsApp, Instagram, RCS, SMS, chat, email, and social mediaWorkforce managementOutbound dialerYesAI agent assistanceYesInteraction recording 4/8spec lines stated 6.4
25 Avaya Experience Platform Free planNoPaid from48/user/moVoice channelDigital channelsWorkforce managementYesOutbound dialerYesAI agent assistanceInteraction recording 4/8spec lines stated 6.4
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Voice channel | Digital channels |
|---|---|---|---|---|---|---|---|---|
| 1 | Webex App | 7.7 | Free plan | Free | Yes | |||
| 2 | Daktela Contact Center | 7.4 | No | €12/mo | No | |||
| 3 | Qiscus | 7.4 | No | $115/mo | No | Yes | WhatsApp, Instagram, TikTok, Tokopedia, Shopee, live chat, email, marketplaces | |
| 4 | Zoom Scheduler | 7.3 | No | |||||
| 5 | Amazon Connect | 7.2 | No | No | ||||
| 6 | Mitel Secure Cloud | 7.2 | ||||||
| 7 | VICIdial | 7.2 | $400/mo | Yes | ||||
| 8 | Exotel Contact Center | 7.1 | No | $70/mo | ||||
| 9 | Luware Nimbus | 7.0 | No | $85/mo | No | Yes | instant messaging, email, external tasks, live chat, social media | |
| 10 | Odigo | 7.0 | No | €40/mo | ||||
| 11 | Vonage SMS API | 7.0 | No | |||||
| 12 | 8x8 Contact Center | 6.9 | No | |||||
| 13 | Genesys Cloud CX | 6.9 | No | $75/mo | No | 75 /user/mo | ||
| 14 | AnyMeeting | 6.8 | No | $27.99/mo | ||||
| 15 | Avaya Aura Private Cloud | 6.8 | ||||||
| 16 | GoTo Contact Center | 6.8 | No | |||||
| 17 | RingCentral RingCX | 6.6 | No | $65/mo | 65 /user/mo | |||
| 18 | Twilio Flex | 6.6 | No | $1/mo | No | |||
| 19 | Agentforce Contact Center | 6.5 | No | $50/mo | No | 75 /user/mo | Yes | email, web forms, web chat, mobile app chat, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE |
| 20 | Exotel Contact Center | 6.5 | No | No | ||||
| 21 | OMniLeads | 6.5 | Yes | Yes | WhatsApp Business, Instagram, Meta Messenger | |||
| 22 | VCC Live | 6.5 | No | $50/mo | No | |||
| 23 | Verint Open CCaaS | 6.5 | Yes | chat, email, SMS, messaging, social media | ||||
| 24 | Ameyo Contact Center | 6.4 | Yes | WhatsApp, Instagram, RCS, SMS, chat, email, and social media | ||||
| 25 | Avaya Experience Platform | 6.4 | No | $48/mo | No | 48 /user/mo |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
More in Customer Service
All customer service listsChatbot Builders 257Knowledge base software 138Call Center Software 126Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 57Customer Self-Service Software 43Call Center Speech Analytics Software 38Customer Community Software 37Customer Experience Management Software 34