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SPECIFICTION
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MiContact Center Enterprise

mitel.com

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Spec score 7.8 #60 of 122 in Call Center Software

Spec sheet

Purpose
MiContact Center Enterprise is an omnichannel contact center for large, multi-site organizations.Read 12 Oct 2026 · mitel.com
Deployment
Mitel lists on-premises, virtualized data-center, hybrid, private-cloud, and public-cloud deployment options.Read 12 Oct 2026 · mitel.com
Free plan
NoRead 23 Sep 2026 · mitel.com
Integrations
Open APIs and toolkits support WFM, CRM, IVR, and ERP integrations, and the product integrates with MiVoice MX-ONE and MiCollab UC.Read 12 Oct 2026 · mitel.com
Security
Mitel's security guide describes Active Directory user management, optional single sign-on through an OpenID Connect identity provider, and encryption options for web services and communications.Read 12 Oct 2026 · mitel.com
Add-ons
The feature comparison lists AI virtual agents, AI agent assistants, interaction recording, quality management, AI insights, and workforce management as add-ons.Read 12 Oct 2026 · mitel.com
Channels
The platform supports customer interactions over voice, email, SMS, web chat, and social media.Read 12 Oct 2026 · mitel.com
Documentation and support
Mitel's document center lists version 9.8 materials including installation, integration, security, and user guides.Read 12 Oct 2026 · mitel.com
IVR and workflows
Its workflow designer supports automated scripts and self-service IVR with speech recognition and text-to-speech.Read 12 Oct 2026 · mitel.com
Mobile access
Mitel says agents can handle interactions using smartphones and supervisors can monitor dashboards and change settings from tablets.Read 12 Oct 2026 · mitel.com
Multi-tenant use
Native multi-tenanting is offered for service providers and MSPs delivering contact-center services to multiple clients.Read 12 Oct 2026 · mitel.com
Outbound dialer
YesRead 23 Sep 2026 · mitel.com
Platform requirements
Mitel's security guide says the services and clients run on Microsoft Windows and some web applications run in standard browsers including Chrome and Firefox.Read 12 Oct 2026 · mitel.com
Reporting
It provides real-time dashboards and standard and customizable historical reports for contact, service-level, agent, and queue metrics.Read 12 Oct 2026 · mitel.com
Routing
Skills-based routing directs interactions to available agents using configurable criteria.Read 12 Oct 2026 · mitel.com

Plans and prices

MiContact Center Enterprise Priced on request Contact Mitel for pricing. Up to 3,000 agents per system · up to 30,000 concurrent agents across multiple systems Read 12 Oct 2026 · mitel.com

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