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MyOperator

myoperator.com

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Spec score 9.0 #7 of 122 in Call Center Software

What it is

MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.

Spec sheet

What it does
MyOperator combines cloud calling, WhatsApp Business API and AI chat/voice agents for customer engagement, sales and support.Read 15 Oct 2026 · myoperator.com
Product
MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform.Read 4 Oct 2026 · myoperator.com
Free plan
NoRead 20 Sep 2026 · myoperator.com
Trial
The pricing FAQ describes a limited-feature trial with a sandbox account for trying WhatsApp campaigns, call routing, or AI agents.Read 4 Oct 2026 · myoperator.com
Integrations
The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks.Read 15 Oct 2026 · myoperator.com
Mobile apps
The Dialer app is available for Android and iOS and requires an active MyOperator outgoing subscription.Read 15 Oct 2026 · support.myoperator.com
Security
MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption.Read 4 Oct 2026 · support.myoperator.com
Support
MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base.Read 15 Oct 2026 · myoperator.com
Headquarters
The company lists Noida, Uttar Pradesh, India as headquarters.Read 15 Oct 2026 · yourstory.com
Founded
MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture.Read 15 Oct 2026 · myoperator.com
Company
The company says MyOperator began in 2011 and serves more than 12,000 businesses with over 2 billion conversations powered.Read 4 Oct 2026 · myoperator.com
AI agents
AI voicebots and chatbots handle first responses, qualification and routing, with human escalation when needed.Read 15 Oct 2026 · myoperator.com
Analytics
The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity.Read 15 Oct 2026 · myoperator.com
API authentication
API groups use x-api-key headers, calling API key plus secret-key headers, or a token parameter depending on the endpoint family.Read 15 Oct 2026 · support.myoperator.com
API availability
Full API and webhook access is stated as available on SUV and Enterprise AI plans; some accounts must contact support to enable it.Read 15 Oct 2026 · support.myoperator.com
API coverage
Public API groups cover WhatsApp templates/campaigns, contacts, outbound calling, users, calls and inbound webhooks.Read 15 Oct 2026 · support.myoperator.com
Apple App Store rating
The MyOperator iOS app is rated 3.1 out of 5 from 10 ratings.Read 15 Oct 2026 · apps.apple.com
Call suite
The call product provides IVR, virtual numbers, dialers, call tracking, recordings and routing for inbound and outbound operations.Read 15 Oct 2026 · myoperator.com
Calling
Its cloud call suite includes IVR, virtual numbers, dialers, call tracking, recordings, and smart routing.Read 4 Oct 2026 · myoperator.com
Company legal name
The maker is Voicetree Technologies Pvt Ltd.Read 15 Oct 2026 · myoperator.com
Company size
The company says it has more than 250 professionals; YourStory lists 251–500 employees.Read 15 Oct 2026 · myoperator.com
Documentation depth
The help center contains endpoint references, authentication tables, setup procedures and integration guides, including Zoho CRM.Read 15 Oct 2026 · support.myoperator.com
Funding and ownership
MyOperator describes itself as bootstrapped, and YourStory reports no external investment in its early profitability story.Read 15 Oct 2026 · myoperator.com
Google Play app
MyOperator Dialer is listed at 4.0 out of 5 from 143 reviews, with 10K+ downloads and a 3+ content rating.Read 15 Oct 2026 · play.google.com
Legal entity
The website footer identifies Voicetree Technologies Pvt Ltd as the copyright holder.Read 4 Oct 2026 · myoperator.com
Limit: billing transparency
App Store and Trustpilot reviewers allege unexpected charges, unclear WhatsApp balances, refund problems and features activated without consent.Read 15 Oct 2026 · apps.apple.com
Limit: configuration
Software Advice reviewers mention difficulty designing call structures and missing options such as a thank-you voice note after IVR recordings.Read 15 Oct 2026 · softwareadvice.com
Limit: support and reliability
Reviews report dropped calls, poor call quality, outages, delayed responses and weak post-sale support.Read 15 Oct 2026 · trustpilot.com
No-code builder
MyOperator says customers can design and deploy call or WhatsApp AI agents without coding.Read 15 Oct 2026 · myoperator.com
Notable news: acquisition
The company timeline says it acquired Ziffy during its 2020–2023 expansion period.Read 15 Oct 2026 · myoperator.com
Notable news: AI expansion
The company says it evolved into a Business AI Operator in 2025, unifying calls, WhatsApp and AI bots.Read 15 Oct 2026 · myoperator.com
Outbound dialer
YesRead 20 Sep 2026 · myoperator.com
Plan billing
The pricing page says all plans are billed yearly and GST is applicable; Meta charges are additional.Read 4 Oct 2026 · myoperator.com
Plan limits
Sedan and SUV each list 10 users, while WhatsApp message charges and a free monthly allowance for the first 1,000 service messages per business phone number are specified separately.Read 4 Oct 2026 · myoperator.com
Praise: usability
Independent reviewers repeatedly describe the interface, dashboard, call history and setup as simple or easy to use.Read 15 Oct 2026 · getapp.com
Praise: value
Reviewers praise cost effectiveness, transparent plans and convenience for handling calls and enquiries.Read 15 Oct 2026 · getapp.sg
Rating on Capterra
4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1.Read 15 Oct 2026 · capterra.com
Rating on G2
4.1 out of 5 from 71 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.2 out of 5 from 69 reviews, with 82% of reviewers recommending it.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
4.2 out of 5 from 69 reviews; value for money 4.0, support 4.1 and functionality 4.1.Read 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews.Read 15 Oct 2026 · trustpilot.com
SDKs and extensibility
The official developer material links to a Postman collection and HTTP endpoint references; no official SDK package is identified on that page.Read 15 Oct 2026 · support.myoperator.com
Security certification
MyOperator states that its information-security management system is ISO/IEC 27001:2013 certified and audited yearly.Read 15 Oct 2026 · support.myoperator.com
Security controls
Listed controls include AWS VPC isolation, 128-bit SSL, malware scanning, intrusion detection, annual employee training and responsible disclosure.Read 15 Oct 2026 · support.myoperator.com
System requirements
The dialer requires outbound service enabled, a verified business caller ID, registered SIM/device, microphone/contacts/notification permissions and recording-policy configuration.Read 15 Oct 2026 · support.myoperator.com
Web access
Users access the panel from a desktop or laptop browser with registered mobile number, password and OTP; feature access follows role permissions.Read 15 Oct 2026 · support.myoperator.com
WhatsApp
The WhatsApp suite uses the official WhatsApp Business API and offers automation, campaigns, shared inboxes, broadcasts, and multi-agent handovers.Read 4 Oct 2026 · myoperator.com
WhatsApp suite
The WhatsApp product supports official Business API automation, broadcasts, click-to-WhatsApp, shared inboxes, multi-agent handoffs and verification.Read 15 Oct 2026 · myoperator.com

Plans and prices

Sedan ₹5,000 a month yearly; GST applicable 10 users · unlimited calling and WhatsApp · IVR · call recording · WhatsApp chat and broadcasts · team/department setup · basic reports · Shopify integration Read 15 Oct 2026 · myoperator.com
SUV ₹15,000 a month yearly; GST applicable 10 users · everything in Sedan · higher calling and broadcast capacity · web-call whispering/barging · smart IVR and routing · after-call WhatsApp automation · CRM and 100+ integrations · webhooks/API · real-time dashboards · agent shifts Read 15 Oct 2026 · myoperator.com
Enterprise Price not published Custom AI agent deployment · Custom users and channel configuration · Dedicated Customer Success Manager · SLA-backed uptime guarantee · Enterprise governance and audit logs · Quarterly business reviews Read 20 Sep 2026 · myoperator.com
1800 Toll-Free add-on ₹500 a month starts at; GST applicable Professional 1800 toll-free line Read 15 Oct 2026 · myoperator.com
Auto-Dialer add-on ₹700 a month per user; starts at; SUV and AI Team only Auto-dialer capability Read 15 Oct 2026 · myoperator.com
Truecaller Business add-on ₹30,000 a month starts at; GST applicable Truecaller Business caller identity and reputation features Read 15 Oct 2026 · myoperator.com
Sedan ₹60,000 a year ₹60,000.00 per year (= ₹5,000.00/month, billed annually) 10 users · Unlimited calling & WhatsApp* · Meta charges additional Read 4 Oct 2026 · myoperator.com
SUV ₹180,000 a year ₹180,000.00 per year (= ₹15,000.00/month, billed annually) 10 users · Higher calling capacity and broadcast limits · CRM and 100+ integrations · Webhooks and API access Read 4 Oct 2026 · myoperator.com
AI Team Priced on request yearly; GST applicable 10 users plus AI agents and AI manager · everything in SUV · voice/chat agents · AI workflows · human handover · advanced integrations · managed services · priority support Read 15 Oct 2026 · myoperator.com
Enterprise Plan Priced on request Contact sales Custom agent deployment · Custom users and channel configuration · Dedicated customer success manager · SLA-backed uptime guarantee Read 4 Oct 2026 · myoperator.com

Every MyOperator plan and price →

Strong points and limits

Strong points

  • Combines calling, WhatsApp, and AI agents
  • Includes call recording and smart routing
  • Supports Android, iOS, web, and API access
  • Offers a limited-feature sandbox trial

Limits

  • No free plan
  • Plans are billed yearly
  • GST and Meta charges are additional

Who it suits

MyOperator suits businesses that need calling, WhatsApp messaging, and AI agents in a shared communication platform. Its listed tools and integrations span customer routing, campaign management, and CRM or help-desk connections.

Verdict

MyOperator combines several customer communication channels with call handling, WhatsApp tools, and AI agents. The listed entry plans have annual billing, and pricing does not include GST or Meta charges.

Where Specifiction places it

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