Agentforce Contact Center vs MyOperator
Agentforce Contact Center
salesforce.com
MyOperator
myoperator.comSide by side
| Figure | Agentforce Contact Center | MyOperator |
|---|---|---|
| Price from | $50/mo | ₹500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 10 |
| Spec score · Call Center Software | 9.2 (#3) | 9.0 (#7) |
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The maker is Voicetree Technologies Pvt Ltd. |
| Company size | LinkedIn lists Salesforce as a public company with 10,001+ employees. | The company says it has more than 250 professionals; YourStory lists 251–500 employees. |
| Documentation depth | Salesforce provides product Help articles, setup guides, developer documentation, SDK references and testing documentation. | The help center contains endpoint references, authentication tables, setup procedures and integration guides, including Zoho CRM. |
| Founded | 1999 | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.1 out of 5 from 71 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.2 out of 5 from 69 reviews, with 82% of reviewers recommending it. |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews. |
| Security controls | The Einstein Trust Layer provides zero data retention with third-party LLMs, toxicity and prompt-injection detection, and audit trails. | Listed controls include AWS VPC isolation, 128-bit SSL, malware scanning, intrusion detection, annual employee training and responsible disclosure. |
| What it does | Agentforce Contact Center combines voice, digital channels, CRM data and AI agents in one Salesforce contact-center platform. | MyOperator combines cloud calling, WhatsApp Business API and AI chat/voice agents for customer engagement, sales and support. |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.