Agentforce Contact Center pricing
5 plans read from salesforce.com
Agentforce Contact Center$125 a month per user/monthNative Voice · Digital Channels · AI Enhancements · Requires Enterprise or Unlimited Edition Read 15 Oct 2026 · salesforce.com
Agentforce Contact Center Plus$250 a month per user/monthNative Voice · Digital Channels · AI Enhancements Included · Workforce and Quality Management · Requires Enterprise or Unlimited Edition Read 15 Oct 2026 · salesforce.com
Agentforce Contact Center Voice$75 a month per user/monthNative Voice · Agentforce 1 Edition only Read 15 Oct 2026 · salesforce.com
Workforce Management$50 a month Workforce planning · Workforce forecasting · Intraday experience Read 23 Sep 2026 · salesforce.com
Workforce Management$50 a month per user/monthWorkforce planning · Workforce forecasting · Intraday experience Read 15 Oct 2026 · salesforce.com
In short
- Agentforce Contact Center lists no free plan.
- A free trial is offered.
- Paid plans published: 5, from $50 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| MaestroQA | $185/mo | Yes | Yes |
| MaxContact Auto QA | £80/mo | No | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Cresta | $12,500/mo | No | No |
| Scorebuddy Conversation Analytics | $24/mo | No | Yes |
| Voxjar | $90/mo | Yes | Yes |
| Call Optix | $149/mo | No | Yes |
| Five9 Interaction Analytics | $119/mo | No | No |