Comm100 Contact Center

comm100.com

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Spec score 9.0 #6 of 122 in Call Center Software

What it is

Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.

Spec sheet

What it does: Comm100 provides an omnichannel customer-engagement platform combining live chat, ticketing, messaging, AI, knowledge base, voice, queue management and booking.Read 15 Oct 2026 · comm100.com
Product: Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology.Read 28 Sep 2026 · comm100.com
Deployment: Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels.Read 28 Sep 2026 · comm100.com
Free plan: NoRead 23 Sep 2026 · comm100.com
Integrations: The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings.Read 15 Oct 2026 · comm100.com
Security: Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher.Read 28 Sep 2026 · comm100.com
Support: Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base.Read 15 Oct 2026 · comm100.com
Headquarters: Vancouver, British Columbia, CanadaRead 28 Sep 2026 · comm100.com
Founded: 2009Read 28 Sep 2026 · comm100.com
Company: Comm100 says it has pursued its customer service mission since 2009.Read 28 Sep 2026 · comm100.com
Agent apps: Agents can use Comm100 through a web app, Windows or Mac desktop app, and iPhone, iPad, or Android mobile apps.Read 28 Sep 2026 · comm100.com
AI: Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries.Read 28 Sep 2026 · comm100.com
AI Agent: AI Agent handles conversations across 12 channels with contextual replies, guided workflows, escalation and learning from unanswered questions.Read 15 Oct 2026 · comm100.com
AI data protection: Comm100 says AI customer data is isolated between accounts, encrypted in transit and at rest, and covered by the platform’s SOC 2 Type II and ISO 27001 controls.Read 28 Sep 2026 · comm100.com
Channels: Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat.Read 28 Sep 2026 · comm100.com
Company profile: LinkedIn lists Comm100 as a privately held Vancouver software company founded in 2009 with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Documentation: The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles.Read 15 Oct 2026 · help.comm100.com
Extensibility: Developers can create Comm100 apps, pull platform data into external systems, customize the visitor interface with JavaScript and embed chat through iOS and Android mobile SDKs.Read 15 Oct 2026 · developer.comm100.com
Founder and ownership: Crunchbase identifies Kevin Gao as founder and describes Comm100 Network Corporation as a private, for-profit Vancouver company.Read 15 Oct 2026 · crunchbase.com
Legal entity and headquarters: Comm100 Network Corporation lists its headquarters at 558–1771 Robson Street, Vancouver, British Columbia V6G 1C9, Canada.Read 15 Oct 2026 · comm100.com
Licence: The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software.Read 15 Oct 2026 · comm100.com
Licensing: Each agent using a Live Chat Startup, Live Chat Plus, or Live Chat Ultra plan requires a unique license.Read 28 Sep 2026 · comm100.com
Limit: Android app: Google Play reviewers report missed notifications that could lose chats and an app that sometimes fails to open after updates.Read 15 Oct 2026 · play.google.com
Limit: Capterra complaints: Capterra reviews cite a troubleshooting black box, inability to monitor chats in the mobile app, missing Canvas integration and pricing above some alternatives.Read 15 Oct 2026 · capterra.com
Limit: freemium promise: The sole Trustpilot reviewer complained that a promised lifetime freemium account was withdrawn after market changes.Read 15 Oct 2026 · trustpilot.com
Limit: GetApp complaints: GetApp review summaries mention occasional glitches, limited chat recall and requests for more themes and interface flexibility.Read 15 Oct 2026 · getapp.com
Limit: iOS app: Apple reviewers report repeated logouts, inability to view team chats, fewer features than the web app and suspended chats when switching applications.Read 15 Oct 2026 · apps.apple.com
Live chat: Live Chat supports proactive invitations, chat routing, audio/video, screen sharing, surveys, translation and CRM-connected agent conversations.Read 15 Oct 2026 · comm100.com
On-premises deployment: The vendor offers self-hosted deployment behind a customer firewall, with customer-controlled data residency and update timing.Read 15 Oct 2026 · comm100.com
Outbound dialer: YesRead 23 Sep 2026 · comm100.com
Praise: G2 reviewers: G2 reviewers repeatedly mention quick setup, multilingual conversations, automatic translation, canned messages, stability, reporting and AI-agent capabilities.Read 15 Oct 2026 · g2.com
Praise: usability: GetApp reviewers commonly describe Comm100 as easy to set up and use, with intuitive monitoring, reporting, transfers, canned responses and customization.Read 15 Oct 2026 · getapp.com
Product news: On April 14, 2025, Comm100 announced AI Agent, AI Copilot and AI Insights as new flagship AI products.Read 15 Oct 2026 · comm100.com
Rating on Apple App Store: 4.4 out of 5 from 21 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra: 4.7 out of 5 from 108 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2: 4.4 out of 5 from 62 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp: 4.7 out of 5 from 108 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play: 3.0 out of 5 from 194 reviewsRead 15 Oct 2026 · play.google.com
Rating on Microsoft Store: 4.6 out of 5 from 54 ratingsRead 15 Oct 2026 · marketplace.microsoft.com
Rating on Software Advice: 4.7 out of 5 from 108 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot: 3.2 out of 5 from 1 reviewRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius: 8.2 out of 10 from 2 reviewsRead 15 Oct 2026 · trustradius.com
Release update: The October 12, 2026 release added audio, video and screen sharing to Anytime Chat and Google Drive service-account connections.Read 15 Oct 2026 · help.comm100.com
Reporting: Live Chat reports cover volume, source, queue, wait time, transfers, availability, agent performance, workload, efficiency, ratings, surveys, invitations, offline messages and conversions.Read 15 Oct 2026 · comm100.com
REST API: Comm100 documents a RESTful API using HTTPS and JSON, with pagination, HTTP error responses and request-limit enforcement.Read 15 Oct 2026 · developer.comm100.com
Routing: Routing rules can distribute chats by skill, department, designated agent, visitor location, source, behavior, navigation and custom variables.Read 15 Oct 2026 · comm100.com
Salesforce integration: The Salesforce integration can identify and display customer records in the agent console and create or update Salesforce objects manually or automatically.Read 28 Sep 2026 · comm100.com
Security certifications: Comm100 says its platform, including AI products, is covered by SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, PIPEDA and TX-RAMP controls.Read 15 Oct 2026 · comm100.com
Security incident: Comm100 reported that a trojanized Windows Agent Console version 10.0.8 was exposed from September 27–29, 2022; it said about 2% of installs were affected and customer chats were not exposed.Read 15 Oct 2026 · comm100.com
Supported apps: Comm100 supplies browser, Windows, macOS, iPhone, iPad and Android applications; the browser app needs no installation.Read 15 Oct 2026 · comm100.com
System requirements: On-premises Live Chat requires Windows Server 2016 or later, .NET Framework 4.5.1+, .NET Core 3.1.25 and 6.0.19, SQL Server 2019+, Redis 7.4+ and RabbitMQ.Read 15 Oct 2026 · help.comm100.com
Ticketing and messaging: Ticketing & Messaging unifies email, SMS, Facebook, Instagram, X, Telegram, WhatsApp, LINE, Signal, WeChat, Secure Messaging and Anytime Chat.Read 15 Oct 2026 · comm100.com

Plans and prices

Comm100 Voice $27 a month Pay monthly Inbound and outbound calling · IVR and call flows · Call routing · Call recordings Read 23 Sep 2026 · comm100.com

Live Chat Startup $31 a month annually Full widget customization · multi-language chat · canned messages · 1 chat campaign · basic reporting · free 30-day trial Read 15 Oct 2026 · comm100.com

Live Chat Plus $55 a month annually Startup features · chat routing · audio-video chat · chat wrap-ups · unlimited campaigns · advanced reporting · free 30-day trial Read 15 Oct 2026 · comm100.com

Live Chat Startup $372 a year $372.00 per agent per year (= $31.00 per agent/month, billed annually) Full widget customization · Multi-language chat · Canned messages · 1 chat campaign · Basic reporting Read 28 Sep 2026 · comm100.com

Live Chat Plus $660 a year $660.00 per agent per year (= $55.00 per agent/month, billed annually) Everything in Startup · Chat routing · Audio-video chat · Chat wrap-ups · Unlimited campaigns · Advanced reporting Read 28 Sep 2026 · comm100.com

AI Agent Priced on request 12 channels · context-aware conversations · guided workflows · escalation to agents · learns from unanswered queries Read 15 Oct 2026 · comm100.com

AI Copilot Priced on request Contact Sales Real-time AI suggestions · Automated workflows Read 28 Sep 2026 · comm100.com

AI Insights Priced on request Custom quote Analytics on chat resolutions, sentiments, and other AI-driven insights Read 28 Sep 2026 · comm100.com

AI Knowledge Priced on request Starting at Find knowledge gaps · Fix articles · Draft content from real conversations Read 28 Sep 2026 · comm100.com

AI QA Priced on request Custom quote Auto-score conversations · One-click coaching moments Read 28 Sep 2026 · comm100.com

Live Chat Ultra Priced on request Advanced chat routing · screen sharing · agent shift management · dynamic campaigns · custom reporting · on-premises deployment Read 15 Oct 2026 · comm100.com

Every Comm100 Contact Center plan and price →

Strong points and limits

Strong points

Ticketing & Messaging manages messages from 12 channels.
AI Agent supports guided workflows and escalation.
Agents have web, desktop and mobile apps.
Full on-premises deployment is offered.
A 30-day trial is listed.

Limits

There is no free plan.
Live Chat plans require a unique license per agent.
Some plan prices require contacting sales.

Who it suits

Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options. Its on-premises deployment may suit organizations seeking that deployment model.

Comm100 Contact Center in depth

Read the full write-up

Comm100 Contact Center is a customer-support platform spanning messaging, live chat, voice and AI tools. It suits teams managing several support channels, especially organizations that need an on-premises option. Its breadth is useful, but buyers should check which modules they need and budget for per-agent Live Chat licenses.

Overview

Ticketing & Messaging manages customer messages across 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Live Chat is a separate set of plans for customizable chat, visitor monitoring, routing and reporting. Voice covers inbound and outbound calling, IVR, call routing and recordings. Together, these products can serve a varied support operation, though their separate plans make it important to match the purchase to the team's actual channels.

The AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Comm100 also offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. That is a substantial option for organizations that require local deployment rather than a hosted-only service.

Key features

Messaging, chat and voice

Handling 12 channels in Ticketing & Messaging can help teams manage a mixed queue without restricting support to website chat. Live Chat adds visitor monitoring and a customizable widget; the more advanced routing and reporting features are reserved for higher tiers. Voice adds inbound and outbound calls, IVR, routing and recordings, making it relevant to teams that need phone support alongside digital channels.

AI, integrations and security

The AI Agent's guided workflows and escalation give it a role in handling conversations beyond simple question-and-answer exchanges. AI Copilot offers real-time suggestions and automated workflows, while AI QA can score conversations and create coaching moments. Salesforce integration can surface customer records in the agent console and create or update Salesforce objects manually or automatically. The integrations directory also includes HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram.

Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS and HIPAA certifications or compliance, and that traffic is encrypted with TLS 1.2 or higher. It says AI customer data is isolated between accounts, encrypted in transit and at rest, and covered by its SOC 2 Type II and ISO 27001 controls. These are relevant safeguards for teams evaluating customer-data handling, though each organization should assess its own requirements.

Pricing

Comm100 has no free plan and offers a 30-day trial. Its paid plans cover distinct products, so the prices should not be treated as a single all-in platform rate. Each agent on Live Chat Startup, Plus or Ultra requires a unique license.

Comm100 Voice: $27 a month, billed monthly. Includes inbound and outbound calling, IVR and call flows, routing and recordings. This is the clearest fit for teams seeking phone capabilities without a Live Chat plan.

Live Chat Startup: 39.00 USD /agent/month. Includes full widget customization, multilingual chat, canned messages, one chat campaign and basic reporting. It suits teams with straightforward chat needs; one campaign and basic reporting constrain more complex operations.

Live Chat Plus: 69.00 USD /agent/month. Adds chat routing, audio-video chat, wrap-ups, unlimited campaigns and advanced reporting to Startup. It better fits teams needing more structured routing or campaign flexibility, at a higher per-agent cost.

Live Chat Ultra: custom pricing. Includes everything in Plus, along with advanced routing, screen sharing, agent shift management, dynamic campaigns and custom reporting. It is aimed at operations needing those controls, but requires a sales quote.

AI Copilot: custom pricing for real-time AI suggestions and automated workflows.

AI Agent: custom pricing for support across 12 channels, context-aware conversations, guided workflows, escalation and learning from unanswered queries.

AI QA: custom quote for automatic conversation scoring and one-click coaching moments.

AI Knowledge: starting at; finds knowledge gaps, fixes articles and drafts content from real conversations.

AI Insights: custom quote for analytics on chat resolutions, sentiment and other AI-driven insights.

For Live Chat, the per-agent licensing requirement means costs rise with the number of agents. Teams comparing plans should also distinguish the monthly Voice price from the per-agent Live Chat rates and confirm the pricing for any custom-priced AI or Ultra products.

Platforms

Comm100 supports Android, iOS, macOS, Windows, web, API and self-hosted deployment. Agents can use the web app, Windows or Mac desktop app, and iPhone, iPad or Android apps. The combination of mobile, desktop and self-hosted options suits distributed teams as well as organizations that need to run the platform on premises.

Who it's for

Comm100 is a strong candidate for support teams handling several channels, combining phone and digital conversations, or needing on-premises deployment. Teams that primarily need basic live chat may find Startup sufficient, while those requiring advanced routing, screen sharing or shift management should evaluate Ultra. Organizations buying multiple modules should confirm which products and licenses their operation requires before budgeting.

Pros and cons

Pro: Ticketing & Messaging covers 12 channels, giving teams a broad digital support footprint.

Pro: Full on-premises deployment includes AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels.

Pro: The plan range includes phone features, AI tools and progressively more capable Live Chat options.

Con: Live Chat requires a unique per-agent license, so costs scale with the team.

Con: Startup limits teams to one campaign and basic reporting; advanced routing and reporting require Plus or above.

Con: Several AI products and Live Chat Ultra use custom pricing, making them harder to budget without a quote.

Alternatives

Webex App is worth considering when a free plan and meetings are the priority: its free tier supports meetings of up to 40 minutes and 100 attendees.

Daktela Contact Center is another paid contact-center option, with a free trial and a Voice plan priced at €30 per user / month.

Dialpad Support is another paid support option with a free trial and Essentials and Advanced plans.

Zoom Scheduler is a freemium scheduling option, rather than a like-for-like contact-center choice.

Amazon Connect is another paid contact-center option with usage-based SMS and third-party messaging pricing.

Exotel Contact Center is another paid contact-center option, with an XPrime plan priced at $70 a month that includes voice and digital channels, dialers and routing, CRM integration and quality management.

Mitel Secure Cloud is another paid contact-center option with Essential and Elite service packages.

VICIdial is worth considering when a free contact-center product is the priority; its VICIhost option costs $400 a month per server after the first month, plus a $1,000 initial server provisioning fee.

For broader comparisons, see Contact Center Software, Social Media Customer Service Software, Call Center Software and Help desk software.

Verdict

Choose Comm100 if your support operation needs multiple channels, phone support or a genuine on-premises deployment option, and you can match its separate plans to those needs. Its broad channel coverage and deployment flexibility are compelling; the main reason to look elsewhere is the per-agent Live Chat cost and the custom pricing attached to several higher-tier products.

Verdict

Comm100 combines chat, multichannel messaging and AI support, with cloud and on-premises deployment options. Compare the per-agent Live Chat pricing and contact-sales tiers against the channels and features needed.