Comm100 Contact Center vs Genesys Cloud CX
Comm100 Contact Center
comm100.com
Genesys Cloud CX
genesys.comSide by side
| Figure | Comm100 Contact Center | Genesys Cloud CX |
|---|---|---|
| Price from | $27/mo | $75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 4 |
| Spec score · Call Center Software | 9.0 (#6) | 9.3 (#1) |
| Spec score · Contact Center Software | 9.2 (#2) | 9.0 (#4) |
| Spec score · Social Media Customer Service Software | 9.3 (#3) | 9.0 (#6) |
| Founded | 2009 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | Menlo Park, California, United States |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Rating on Apple App Store | 4.4 out of 5 from 21 ratings | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
| Security certifications | Comm100 says its platform, including AI products, is covered by SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, PIPEDA and TX-RAMP controls. | Genesys lists GDPR, HIPAA, FedRAMP, PCI DSS, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2 among its compliance programs. |
| System requirements | On-premises Live Chat requires Windows Server 2016 or later, .NET Framework 4.5.1+, .NET Core 3.1.25 and 6.0.19, SQL Server 2019+, Redis 7.4+ and RabbitMQ. | The desktop client requires a 64-bit operating system, at least 4 GB RAM, a dual-core processor and 400 MB disk space; Windows 11 and recent macOS releases are supported. |
| What it does | Comm100 provides an omnichannel customer-engagement platform combining live chat, ticketing, messaging, AI, knowledge base, voice, queue management and booking. | Genesys Cloud CX is a cloud contact-center platform combining customer interactions, workforce tools, analytics and automation in one system. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.