Genesys Cloud CX pricing
4 plans read from genesys.com
Genesys Cloud CX 1$75 a month billed annuallyvoice channel · call routing · speech-enabled IVR · outbound campaigns · analytics and reporting · unified communications · recording · virtual agentsFor voice contact centers and associate users Read 15 Oct 2026 · genesys.com
Genesys Cloud CX 2$115 a month billed annuallydigital and voice channels · omnichannel routing · quality assurance · compliance · knowledge · predictive engagement · social listeningFor omnichannel contact centers and associate users with quality assurance and compliance built in Read 15 Oct 2026 · genesys.com
Genesys Cloud CX 3$155 a month billed annuallyCX 2 features · employee performance · workforce management · forecasting and scheduling · quality managementFor omnichannel contact centers and associate users with full WEM capabilities Read 15 Oct 2026 · genesys.com
Genesys Cloud CX 4$240 a month billed annuallyCX 3 features · Agent Copilot · journey management · 30 AI Experience tokens per named agent · resource managementFor omnichannel contact centers and associate users that want more AI experience at the best value Read 15 Oct 2026 · genesys.com
In short
- Genesys Cloud CX lists no free plan.
- A free trial is offered.
- Paid plans published: 4, from $75 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Amazon Connect | — | No | Yes |
| Agentforce Contact Center | $50/mo | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Freshcaller | $15/mo | Yes | Yes |
| Comm100 Contact Center | $27/mo | No | Yes |
| MyOperator | ₹500/mo | No | Yes |
| GoTo Contact Center | $29.95/mo | No | No |
| Nextiva | $15/mo | No | Yes |