Best Genesys Cloud CX Alternatives in 2026
Updated
20 tools from call center software ranked against Genesys Cloud CX on the same published basis.
- 1Genesys Cloud CX vs Freshcaller
- 2Genesys Cloud CX vs Amazon Connect
- 3Genesys Cloud CX vs Dialpad Support
- 5Genesys Cloud CX vs 8x8 Contact Center
- 6Genesys Cloud CX vs Daktela Contact Center
- 7Genesys Cloud CX vs Comm100 Contact Center
- 8Genesys Cloud CX vs RingCentral RingCX
- 9Genesys Cloud CX vs Exotel Contact Center
- 10Genesys Cloud CX vs CallHub
- 11Genesys Cloud CX vs GoTo Contact Center
- 12Genesys Cloud CX vs Twilio Flex
- 13Genesys Cloud CX vs UJET
- 14Genesys Cloud CX vs Odigo
- 15Genesys Cloud CX vs Google Contact Center AI Platform
- 16Genesys Cloud CX vs uContact
- 17Genesys Cloud CX vs Agentforce Contact Center
- 18Genesys Cloud CX vs MyOperator
- 19Genesys Cloud CX vs Zendesk Contact Center
- 20Genesys Cloud CX vs Talkdesk CX Cloud
- 21Genesys Cloud CX vs Knowlarity Cloud Contact Center
Genesys Cloud CX alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Freshcaller | 8.8 | Free plan | $15/mo | Android, iOS, Web |
| 2 | Amazon Connect | 8.7 | No | — | Android, API, iOS, Web |
| 3 | Dialpad Support | 8.6 | No | $8,095/mo | Android, API, Browser, iOS, Mac, Web, Windows |
| 5 | 8x8 Contact Center | 8.4 | No | — | Android, API, iOS, Mac, Web, Windows |
| 6 | Daktela Contact Center | 8.3 | No | €12/mo | Android, API, iOS, Mac, Web, Windows |
| 7 | Comm100 Contact Center | 8.2 | No | $27/mo | Android, API, iOS, Mac, self-hosted, Web, Windows |
| 8 | RingCentral RingCX | 8.1 | No | $65/mo | API, Mac, Web, Windows |
| 9 | Exotel Contact Center | 8.1 | No | $70/mo | API, Linux, Mac, Web, Windows |
| 10 | CallHub | 8.1 | Free plan | $0.05/mo | Android, API, iOS, Mac, Web, Windows |
| 11 | GoTo Contact Center | 7.9 | No | — | Windows, Mac, iOS, Android, Web |
| 12 | Twilio Flex | 7.8 | No | $1/mo | API, self-hosted, Web |
| 13 | UJET | 7.8 | No | $65/mo | Android, API, iOS, Web |
| 14 | Odigo | 7.8 | No | €40/mo | Android, API, iOS, Web |
| 15 | Google Contact Center AI Platform | 7.6 | No | — | Web, iOS, Android |
| 16 | uContact | 7.6 | No | $59.99/mo | Web, iOS, Android |
| 17 | Agentforce Contact Center | 7.6 | No | $50/mo | Web, iOS, Android |
| 18 | MyOperator | 7.6 | No | ₹5,000/mo | Android, API, iOS, Web |
| 19 | Zendesk Contact Center | 7.5 | No | $33/mo | Web |
| 20 | Talkdesk CX Cloud | 7.5 | No | $85/mo | Web |
| 21 | Knowlarity Cloud Contact Center | 7.5 | No | ₹1,999/mo | Android, iOS, Web |
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Questions about Genesys Cloud CX alternatives
What is the best alternative to Genesys Cloud CX?
Freshcaller, number 1 in call center software with a score of 8.8 out of 10. The others here: Amazon Connect, Dialpad Support, 8x8 Contact Center and 16 more.
What is the best free alternative to Genesys Cloud CX?
Freshcaller is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.